My husbands step-daughter was recently married at the White Fox and the problems were numberous. The first problem we experienced was arriving at the White Fox on Friday, with the fresh flowers, only to find the place locked up tight. We banged and banged on the door but no one answered. I walked around the back and found the tent company guys setting up the tent for the wedding and they said they thought that someone was inside but didnt know how to get in. I tried every door and found one leading to the kitchen that was open. I went inside to what was like a porch/storage area that was extremely dirty. I then went in further and found a door into the kithcen. I found an employee and asked if the could open the front door. They immediatly did. We quickly got the flowers put away. We checked into the room we were staying in and I quickly noticed how run down the Inn was. The sink in the bathroom was cracked, the jacuzzi looked very old, some paint around the window was peeling but what bothered me the most was how dirty the room was. The floor in the bathroom was covered in long black hair and the toilet bowl had streaks of what looked like black mold. There was dust everywhere and it looked like the room hadnt been cleaned in along time. The carpet in the room was light brown and have several stains that looked like bleach. I also notice that the carpet in the halls leading to the rooms, looked like it hadnt been vaccumed in quite some time. I went outside to have a look at the grounds and quickly noticed that they were also in need of attention. There was a great deal of garbage near and visable to the wedding tent, the grounds needed a lot of raking and the grass had not been cut. A I was very upset because the tent company already had the tent up and there would be no way of cutting the grass inside the tent. I went to find my stepdaughters room to discuss what needed to be done and when I arrived at her room, she was very upset because she couldnt find anywhere in the room to hang her dress that wasnt dirty and dusty. We knew that we needed to have a discussion with the owner, Lisa, about the quote as the bride was still confused as to what she owed, what she was getting and not getting. The quote was always misunderstood by the bride. While that is not the fault of the White Fox, the White Fox does advertise on their web site that they will do all the free consultations that are necessary. If there is confusion about anything, the White Fox, being the professionals, should ensure that the bride and groom understand the terms. I also found it very very strange that every single penny, including the rooms, gratuity, everything had to be paid in advance. Because the bride and groom opted for a cash bar, they had to pay an $8 per person upcharge and there was even a 15% gratuity on that. I always thought that when you are tipping someone, it was because you have received exceptional service and it was a way of rewarding the person who deserved it. I felt that this "upcharge" was completely ridiculous. The White Fox owner, Lisa, claimed that she must charge that because with a cash bar, people dont drink as much as they do with open bar and since she had to pay staff, we had to pay it. But at the wedding there was only one bartender. And since the White Fox made ALL the money from the bar, I could not understand this "up charge". While I agree that the food portion and a room deposit should be paid, never would I have agreed to pay the entire amount because once they have ALL your money, there is no guarantee that you will get what you paid for.....which is what happend to us.
The good and the bad.
First the good, the food was EXCELLENT. Everything for the dinner, the late night snack and the morning brunch was FAB FAB FAB. And the staff did all they could do to help and accommodate us to the best of their abilities.
Once the wedding started, everything went off without a hitch and for that, we were all very thankful. I even went and thanked the owner after the dinner.
The bad. The dirty rooms and the overall condition of the Inn was an extreme disappointment. They did mow the grass on Saturday after we complained, but as I said, it couldnt be mowed inside the tent. On Friday, when we requested that they bring us the long tables that they were supplying. We were all quite shocked at how dirty they were. We had to request buckets of water so that we could wash them. (but just so be fair, the tables and chairs from the tent rental company were no better. We had to scrub all of that too.)
On Saturday morning we requested the linens that the White Fox was providing for the tables. Once again we were shocked as to the condition that they were in. The pad covers that go under that table cloths were extremely soiled and I mean BAD. It was so bad that you could see filth thru the table cloths. We decided not you use the pads and just the table cloths but most all of the table cloths were very stained and/or had black streaks. We brought it to a staff members attention and he said he would bring out more. He returned with several more and they too, were very soiled. The staff decided to try washing them to get them clean, but we quickly realized that there just wasnt enough time and we went to linen rental company and RENTED all the table linens. The linens didnt arrive until 1:15pm the day of the wedding. Many pitched in to help get the reception area set up. Because of this many of us did not have ample time to get ready for the wedding. Some, including myself, had to cancel hair appointments and I didnt have time for a shower.
On Sunday, after the breakfast we realized that not all the bottles of wine that were paid for were actually opened or drank. Since the White Fox gets to keep them and can resale them, we thought there should be a refund. We also felt that the White Fox needed to pay for the cost of table linens since theirs were unuseable. My husband and I had been told by the bride that the rate of our room for Friday night was to be $140 + tax but our bill was $180 + tax. We were over charged $40 + tax. I also found a bill in the lobby, that was in my husbands name and held with MY personnal credit card, for the room that the bride stayed in on Friday night and for the bar tab that the bridal party ran the night of the wedding. I immediately approached the White Fox and demanded to know why my credit card was being used for SOMEONE ELSES bill. I was told that they didnt have a credit card number for the bride and groom so they were using mine. I blew a gasket and demanded that my husband and I be removed from that bill. As of this morning there is still $200 of my card card funds being held. The White Fox also has a credit card number of my husband and he will be checking his credit card daily to ensure that the owner of the White Fox has not charged him for other bills.
So as you can see, while the wedding and reception went very well and the food was amazing, at the end of the day, there were so many other issues with this establishment, I would not recommend anyone booking the White Fox for a wedding. Nor would I recommend that you stay at the White Fox for a romantic weekend. You can find other hotels in the area that offer much nicer rooms for alot less money.
