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The White Fox Inn – reviews, photos

1345 Mountain Rd., Thunder Bay, Ontario P7J 4C2, Canada
Hotel amenities
The White Fox Inn
Ranked #12 of 13 Thunder Bay B&B and Inns
2.5 of 5 stars 17 Reviews
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17 reviews from our community

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Fort Frances, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
“Wedding with many problems”
2 of 5 stars Reviewed 22 August 2011
2
people found this review helpful

My husbands step-daughter was recently married at the White Fox and the problems were numberous. The first problem we experienced was arriving at the White Fox on Friday, with the fresh flowers, only to find the place locked up tight. We banged and banged on the door but no one answered. I walked around the back and found the tent company guys setting up the tent for the wedding and they said they thought that someone was inside but didnt know how to get in. I tried every door and found one leading to the kitchen that was open. I went inside to what was like a porch/storage area that was extremely dirty. I then went in further and found a door into the kithcen. I found an employee and asked if the could open the front door. They immediatly did. We quickly got the flowers put away. We checked into the room we were staying in and I quickly noticed how run down the Inn was. The sink in the bathroom was cracked, the jacuzzi looked very old, some paint around the window was peeling but what bothered me the most was how dirty the room was. The floor in the bathroom was covered in long black hair and the toilet bowl had streaks of what looked like black mold. There was dust everywhere and it looked like the room hadnt been cleaned in along time. The carpet in the room was light brown and have several stains that looked like bleach. I also notice that the carpet in the halls leading to the rooms, looked like it hadnt been vaccumed in quite some time. I went outside to have a look at the grounds and quickly noticed that they were also in need of attention. There was a great deal of garbage near and visable to the wedding tent, the grounds needed a lot of raking and the grass had not been cut. A I was very upset because the tent company already had the tent up and there would be no way of cutting the grass inside the tent. I went to find my stepdaughters room to discuss what needed to be done and when I arrived at her room, she was very upset because she couldnt find anywhere in the room to hang her dress that wasnt dirty and dusty. We knew that we needed to have a discussion with the owner, Lisa, about the quote as the bride was still confused as to what she owed, what she was getting and not getting. The quote was always misunderstood by the bride. While that is not the fault of the White Fox, the White Fox does advertise on their web site that they will do all the free consultations that are necessary. If there is confusion about anything, the White Fox, being the professionals, should ensure that the bride and groom understand the terms. I also found it very very strange that every single penny, including the rooms, gratuity, everything had to be paid in advance. Because the bride and groom opted for a cash bar, they had to pay an $8 per person upcharge and there was even a 15% gratuity on that. I always thought that when you are tipping someone, it was because you have received exceptional service and it was a way of rewarding the person who deserved it. I felt that this "upcharge" was completely ridiculous. The White Fox owner, Lisa, claimed that she must charge that because with a cash bar, people dont drink as much as they do with open bar and since she had to pay staff, we had to pay it. But at the wedding there was only one bartender. And since the White Fox made ALL the money from the bar, I could not understand this "up charge". While I agree that the food portion and a room deposit should be paid, never would I have agreed to pay the entire amount because once they have ALL your money, there is no guarantee that you will get what you paid for.....which is what happend to us.

The good and the bad.
First the good, the food was EXCELLENT. Everything for the dinner, the late night snack and the morning brunch was FAB FAB FAB. And the staff did all they could do to help and accommodate us to the best of their abilities.
Once the wedding started, everything went off without a hitch and for that, we were all very thankful. I even went and thanked the owner after the dinner.

The bad. The dirty rooms and the overall condition of the Inn was an extreme disappointment. They did mow the grass on Saturday after we complained, but as I said, it couldnt be mowed inside the tent. On Friday, when we requested that they bring us the long tables that they were supplying. We were all quite shocked at how dirty they were. We had to request buckets of water so that we could wash them. (but just so be fair, the tables and chairs from the tent rental company were no better. We had to scrub all of that too.)
On Saturday morning we requested the linens that the White Fox was providing for the tables. Once again we were shocked as to the condition that they were in. The pad covers that go under that table cloths were extremely soiled and I mean BAD. It was so bad that you could see filth thru the table cloths. We decided not you use the pads and just the table cloths but most all of the table cloths were very stained and/or had black streaks. We brought it to a staff members attention and he said he would bring out more. He returned with several more and they too, were very soiled. The staff decided to try washing them to get them clean, but we quickly realized that there just wasnt enough time and we went to linen rental company and RENTED all the table linens. The linens didnt arrive until 1:15pm the day of the wedding. Many pitched in to help get the reception area set up. Because of this many of us did not have ample time to get ready for the wedding. Some, including myself, had to cancel hair appointments and I didnt have time for a shower.

On Sunday, after the breakfast we realized that not all the bottles of wine that were paid for were actually opened or drank. Since the White Fox gets to keep them and can resale them, we thought there should be a refund. We also felt that the White Fox needed to pay for the cost of table linens since theirs were unuseable. My husband and I had been told by the bride that the rate of our room for Friday night was to be $140 + tax but our bill was $180 + tax. We were over charged $40 + tax. I also found a bill in the lobby, that was in my husbands name and held with MY personnal credit card, for the room that the bride stayed in on Friday night and for the bar tab that the bridal party ran the night of the wedding. I immediately approached the White Fox and demanded to know why my credit card was being used for SOMEONE ELSES bill. I was told that they didnt have a credit card number for the bride and groom so they were using mine. I blew a gasket and demanded that my husband and I be removed from that bill. As of this morning there is still $200 of my card card funds being held. The White Fox also has a credit card number of my husband and he will be checking his credit card daily to ensure that the owner of the White Fox has not charged him for other bills.

So as you can see, while the wedding and reception went very well and the food was amazing, at the end of the day, there were so many other issues with this establishment, I would not recommend anyone booking the White Fox for a wedding. Nor would I recommend that you stay at the White Fox for a romantic weekend. You can find other hotels in the area that offer much nicer rooms for alot less money.

  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask DorothyLeininger about The White Fox Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thunder Bay, Canada
1 review
“A very nice place to stay & have an excellent meal”
4 of 5 stars Reviewed 1 April 2011

Myself & my girlfriend decided to go for an evening at the White Fox. We went with the Frisky Fox package and stayed in the Fox's Den. After having read some of the reviews on here I was leery but I have to say most proved overly critical in my opinion. The WFI is an older Inn but it has a nice quaint feel to it. I won't deny the interior of the rooms is a tad dated in the look but its actually kinda nice, cozy almost. Yes, a coat of fresh paint would spruce it up, but the room did not look run down... if it were a Vegas hotel you be thinking it had that classic 70s/80s Vegas look/feel. And I think people need to bear in mind its not Vegas or super traffic rich area so money is not pouring into the place... so of course not every detail will be perfect or repainted every month. The only "damage" that I noticed in the room was someone had banged a chair against the wall leaving a 3 inch long dent & 1 pillow had a small tear in its corner.

Overall the room was great. A nice big comfortable bed, a small table & 2 chairs, a pretty room bathroom considering, tv & dvd, bookshelf with literary classics and our favorite part a nice gas fireplace you adjust with the thermostat (not set on a cheesy 15 minute off timer gas fireplace like I've seen in some higher end lodges in Minnesota)... it was really nice, cozy and romantic. I should note the champagne bottle greeted us as we entered the room, chilled on ice by the fireplace... very nice, enough for 2 glasses a piece. Someone noted the lower hallway where this room was was banged up, marks on the wall paint. That I'll concede, but who's hanging out in the hallway? You're in it for 5 seconds going to/from your room if on the lower level. I think many of the marks are because there's an access door to the kitchen so deliveries of food might nick the wall here and there. The towels & everything in the room seemed clean, the front desk person promptly brought us a few more upon request... and was very friendly at check-in8/10 imho.

The dining room was very nice.. clean, fireplace roaring, romantically lit, big bay windows on all walls... during dinner we watched several deer walk up into the yard feeding within 10 feet of the windows. The dinner menu had many selections... a tenderloin or something like that was no longer available (a large 8 person party had ordered all of it up). We had some nice warm bread & butter, followed by shrimp and another appetizer, both of which were excellent... had very nice salads, and steak and a chicken dish for our dinners that came with diff kinds of potatoes and veggies.. cheesecake dessert & some wine. All the food was excellent and the waitress was friendly, and engaged us answering a few question about the Inns history and the different animal that would wander past. 9/10

The 2 breakfasts we ordered that nice for room service the next morning arrived promptly when we had asked for them to be... the french toast, fruit, pancakes, etc were all excellent and the portions for more than enough. We forgot to order orange juice... my gf called the front desk asking if she could come up to get 2 glasses... 3 min later before she could head up a gentleman brought them to our room. Excellent service.

Overall I thought the place was really great.. 8/10... excellent food, a very nice room, friendly service, great view when dining. If you're going for a romantic nice out for dinner I don't think you'll be disappointed if you have realistic expectations of it... I would definitely go again.

  • Stayed December 2010, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Rob13155017 about The White Fox Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thunder Bay
1 review
2 helpful votes 2 helpful votes
“Don't Expect much if you have a prepaid Frisky Fox Package.So disappointed!”
2 of 5 stars Reviewed 19 March 2011
2
people found this review helpful

My hubby and I got the Frisky Fox Package as a Christmas gift from family as we love to B&B it. We have been to several B&B'S around the area, the states and in B.C. This present cost approximately $200.00 and was so not worth it. Your are supposed to be welcomed with a Split of Champagne in our room which never happened and is clearly stated in the package card, It is also says you get a four course dinner for 2 but doesn't inform you you are excluded from some of the meals and salads.My husband decided to upgrade $10,00 to order the Linguine with Lobster and it was terrible.It tasted like chemical liquid smoke. I had the chicken dish and it was okay,The onion soup and the bread with sun dried tomato tapenade was really good. The breakfast was good but definitely not gourmet as indicated on the package card. No one told us about the complementary movie selection-I had to ask as this was listed on the card as well. The glasses in the bathroom were dirty,a pillow had a hole and the bathroom could have been cleaned better. The room was very small,stuffy and dry with a few cellar bugs. The only person we had contact with was the waiter who was great at his job and engaging. I was so excited to go here but I'll never recommend it to anyone.It seems they got their cash from the pre paid package and didn't care. Such a disappointment.

  • Stayed March 2011, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask DebbieJimThunderBay about The White Fox Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Top Contributor
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Reviews in 39 cities Reviews in 39 cities
32 helpful votes 32 helpful votes
“A little faded at the edges...”
3 of 5 stars Reviewed 16 September 2010

The White Fox Inn is located about 10 miles outside Thunder Bay. At first, I was disappointed about its location but having visited downtown TB - which is a bit of a dump - i was pleased at least to be out in the countryside even though we had to drive miles to get anywhere usually past smelly paper mills. The rooms 'could do better'. The bed cover had definitely seen better days and some of the fittings could do with refreshing - the pillows were incredibly lumpy. One day the housekeeping service simply amounted to the bed being remade - towels etc were all exactly as we left them. I don't pay an expensive hotel for that kind of sloppiness. On the plus side, the breakfasts were excellent and the staff generally pleasent and helpful. Because it was in the countryside, wildlife was plentiful and one night we watched young bears playing on the lawn with their mother on her hind legs eating crabapples.

  • Stayed September 2010, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask notacouchpotato about The White Fox Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manitouwadge, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Quality has slipped in the last decade”
3 of 5 stars Reviewed 20 June 2010

Went for our 25th anniversary after being there with a good experience 12 years ago. The location is very quiet and private therefore away from shopping and entertainment.
We enjoyed a quiet and clean room (Elise) that was nice with a comfortable bed. Jacuzzi was excellent. Champagne as promised. However ... the quality has slipped since our last visit.
TV could not be viewed from the bed. Shower door would not close. Only had 2 towels.
Paid for a "Frisky Fox" package at the weekend rate, but the rate was not adjusted even though we went during a weekday. Had a view of parking lot while having a mediocre meal. Our actual table with the view of the backyard was given to walk ins that didn't stay the night. Had to get our own napkins and cutlery from another table. Were limited to what was "allowed" to be ordered from the menu as part of the package which is not mentioned anywhere. Even the salad at $7?? Ordered the max allowed under under the package and were served tough steak with corn. Desert was limited to 3 of the items on the menu the rest were not available. No attempt was made to credit the extras (wine) towards the extra money already paid but were billed $35 on top of what was paid. No pen or paper to make notes. The guide for the Inn was in a duo tang and in poor condition - someone had torn out a piece of the paper as they also needed to make notes. No brochure or comment sheets available.
Wait staff very limited and stretched although they were very apologetic for the issues. The issues mentioned in this review are not their fault. We never did meet the management.
Building itself has deteriorated, needs paint and facelift. The iron was electrically unsafe so we did not use.
Spent the next couple of nites in the Presidential Suite at another location and were more satisfied for less expense.

  • Stayed June 2010, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Reborn74 about The White Fox Inn
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Additional Information about The White Fox Inn

1345 Mountain Rd., Thunder Bay, Ontario P7J 4C2, Canada
Price range (per night):* INR6,945 - 8,177

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