We stayed at this hotel a few times in Dec. boy has it gone down hill. First time we stayed there, the bed wasn't even made properly. Mattress cover was too small for the bed therefore it had slipped down to the bottom of the mattress, phone didn't work, walls were PAPER thin....REALLY!!!!. The person that was in the room beside us I heard EVERY bodily noise that one could possibly imagine. Definatly not a pleasant stay. Wrote them a very nice letter upon our return, and we were offered an upgrade with a reduced rate for our next stay......well there was a next stay, we were in some sort of "executive" suite", ( I would have liked to know what they charge for this cause the only thing that I can see that was different was that the bed was bigger and you got a robe( which I don't know anybody that would dream of putting this on, it was like cardboard) any way we don't smoke and at one point I was almost gagging due to the fact that cigarette smoke was being filtering in through a vent just outside of the bathroom. Well you can imagine that after a couple of hours of this our room smelled like it was being smoked in......was horrible. Once again I wrote a letter, and once again we were offered another upgrade if we wanted to give the hotel another try. We were flying out for a trip and they have a shuttle service so we took the opportunity to yes give it another try. It was better. Still stayed in an executive sweet, but no smoke this time ( yes the robe still felt like cardboard). They are trying and Susan the manager was very nice and apologetic. The rooms are just plain run down. Apparently they are going to be doing a million dollar upgrade, but until then I won't be staying here. Hard to believe that this hotel was at one time the best hotel in TB. No hotel should wait until they are this run down to do upgrades. Feel free to ask me any questions, but I would not recommend this hotel to anyone until the upgrades are done. The only positive thing I have to say is the wiifii worked great. One other thing I would like to point out, all three times we stayed here, NONE of the outside doors worked properly with our keys, we always had to go through the main lobby, quite an inconvenience if you are in a room that is quite far from the lobby!

First off, we took the shuttle from the airport to the hotel, the shuttle took over 40 minutes to arrive. The van was in horrible condition, the back bumper was almost falling off, the seats were torn and it had a horrible smell.
We got to the hotel, the lobby looks nice, but the carpets were badly stained. As I was checking in the manager of the front desk was very rude to me and to her employee.
I got to the room and it looks nothing like the pictures. The carpet was so stained I didn't take off my shoes.
For breakfast we went to the restaurant in the hotel, the staff were unbelievably nice there, we would recommend it to everyone. Food was great aswell.
Overall, I found that the staff was amazing and the management should treat them with more respect. The place could be better.. a lot better.

I stayed here for 2 nights and when I turned down my sheets my first night, there was hair and stains from the previous guest! I had a second bed in my room, which wasn't that bad, so opted to sleep on that (on top of the bed covers). I called the front desk and they asked if I wanted to switch rooms - at this point, it was midnight and I had an early morning. The last thing I wanted to do was re-pack and move. The hotel staff did change the sheets the next morning, but I was very surprised that sheets are not changed automatically when guests depart. I was also surprised that I was not offered any sort of compensation, after all, I paid for a full room with 2 beds and only 1 bed was available. I don't need a lot, but I think a clean bed is the bare bones minimum when staying at a hotel. I will be in Thunder Bay for business quite a bit, but will opt for another hotel after this experience.

I have been staying at this hotel for the past 2 years and have found the staff pleasant to deal with. They have upgraded my room on several occasions and go out of their way to make sure our stay is comfortable. On our latest trip we were upgraded and my wife loved the room. The only concern I have had over my 50+ stays is the restaurant which could stay open a little longer in the evening. Have never had a meal there that I was disappointed with. I am in Thunder Bay about twice a month and stay there each and every time. This trend will continue. I look forward to the renovations which will be completed in the near future.