I stayed at the Comfort Inn this past Saturday night. (October2,2010). The first thing i would like to say is the staff was great. The lady working was friendly, efficient and made good conversation. She also gave me easy directions and recommend some great things to do. However that was the only good thing about my stay there. The room smelled sooo bad of smoke i had to go out and buy Lysol to mask the smell cause the spray they gave me to deodorize was horrible. And the Lysol still only lasted a half hour before i was spraying it again. Also I woke up covered in flea bite. Like I mean I had 12 bites on my back and legs, to me that's a lot of bites and they were super uncomfortable on my long car ride home. I called the hotel when i got home and the lady working assured me that her manager would get in touch with me the next day, she verified my information and made me feel like something would come from my situation and sure enough....NO CALL. Nothing! I tried calling back there and the lady at the desk once again took my information and once again NOTHING!!! Thank You Comfort Inn Sudbury cause I will never go there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 October 2010
As a General Manager, I am always sensitive to our guests' needs. When the guest told my staff, my first order of business was to have the room investigated by a professional exterminator, which we did. They declared the room insect free. We did attempt to communicate with our guest but were not able to get through. We did however mail them a letter, explaining our course of action. Our guests are very important to us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC