Stayed with a group and the hotel went out of their way to keep our rooms together, even with all of our requests! The staff were very pleasant. Loved having Perkins right there.

I booked the hotel because I thought it was the greates price for a very nice hotel (on the pictures). When my husband and I arrived there, we found out that everything that was told to us on a phone and what we booked was completely different. Instead of getting a smoking, king bed room for $110, we got a nonsmoking doble bed for $40 more! When I kindly asked the stuff to chagne the room for me, for the one that I booked, it seemed like it was the most difficult thing to do. Unfortunately, there was no more rooms that we originally booked. The room by itself was ok, but the bathroom was horrible. The floor was not sweapt properly, there was hair everywhere, and the bath tub was filthy. I would not reccomend for anyone to stay at the hotel. For the price that we paid I'm sure that there are much much nicer hotels out there!

The night person (Mr. Gay) was not very friendly and would not listen. Would not recommend this hotel to anyone with kids.

We dealt with a very kind check-in clerk, although there were problems with our reservation. Our reservation had been made in advance through a third party website (Skoosh.com). When we arrived to check in I was advised that they did not have our reservation and that the hotel was full for the evening. I was shocked by this because I had already been billed on my credit card for the full night's stay (92.50). I was advised this price was far too low for the hotel and that I must have been scammed by the third party website. They were unsuccessful locating my reservation even with the confirmation number provided.
She was kind enough to offer me a room that became available at a lower than the regular rate (which was still much more than I originally paid through Skoosh.com). This room, however, only had 1 bed and we needed two. They gave us a cot.

Therefore, the customer service was really friendly however I was inconvenienced and ended up with a smaller room -1 bed at a higher cost. I also had to figure out what to do about that 92.50 that was already charged to my credit card. At that point I was just happy to find a room because it was a busy Saturday night and most hotels in St. Catharines were full.

The next morning after we checked out I received a phone call from the same check in clerk - they HAD finally found our original reservation. It had been there all along.

Therefore, in the long run I only ended up being charged that 92.50 I had originally agreed to, however our room wasn't as nice as it should have been and we definitely would have appreciated the 2 beds that was requested in my original reservation.

All of that being said - the room was still nice. It was handy to be on the first floor and have a sliding door to the parking lot, as well. There are no parking fees.