They offer business services that do not even work. I had to fax some important papers and I was unable to do so from there business centre. I also made reservations and they did not honor this, even tho I am a choice member, they also offer late check out which is not completely true, they still want you out no later than noon and that is at every hotel they book. The employees are questionable and not helpful. Don't get fooled by the two night stay and get the second night free (that is only good to redeem at selective hotels) usually the less inexpensive areas. Oh and the catch is you must stay two different nights (must read the fine print) Not sure if I will keep my membership with these chains of hotels.

Booked a room here about 6 months in advance of a trip to Niagara Falls during Canada Day/July 4th weekend to avoid the Niagara Falls crowds and breaking the budget. Chose the Comfort Inn because of the location right off of the QEW and nearby shopping choices (a drugstore, restaurants, and a shopping center are nearby). When we arrived, we were a bit taken aback as on the way to our room we were treated to a hot smoky corridor, sounds of a crying baby and a barking dog*, before arriving at the stairs to go to the 2nd floor (there are no elevators). The 2nd floor corridor was cooler & there was no smoke odor ...and it was very quiet! So first impressions aren't always the best to rely on ;)

*As an aside - pets ARE allowed, so I have no problem with the barking dog (or crying baby) as I've had both - was just an interesting/unusual/noisy experience upon entering a hotel for the first time ;)

The room was a bit dated but was adequate. The room was clean as was the bathroom & the person on duty at the front desk was helpful. The air conditioning unit functioned well, and we had no problems adjusting the temperature for optimum comfort.

So to summarize our experience -

Pros:

- Good location (drugstore is a few hundred meters away)
- On-site IHOP restaurant (we did not have opportunity to make use of it)
- Clean room & adequate towels/toiletries

Cons:

- Dated linens/carpets (which I did find overly bothersome)
- No elevator for folks that have a lot of luggage, etc (we did not)

All in all, if I was in the area again, I would not have a problem staying at this property again, as it met the need for a clean, quiet place to sleep after a full day of sightseeing.

Stayed 1 night on our way down to Niagara Falls. Hotel was a "Top Secret Hotel" at Hotwire, so I got a good price for the room. It is a 2 storey building, with smoking rooms/2 double beds on the ground frloor and non-smoking/1 queen on the second. Because of the way I booked, I didn't have a choice but ended up with my preference - 1 queen.. Room was large with a pull-out sofa as well as the bed.

Good water pressure in the shower and an abundance of towels. Some other reviewers commented about the size of the television - not sure why they were disappointed, the TV was not enormous but perfectly viewable. Granted it wasn't a 52 inch but it worked fine for both of us.

There were a lot of guests but I was surprised there was very little noise. Tea and coffee available in the lobby, newpapers and a lot of tourist info. Front desk staff were very accommodating.

The hotel is attached to an IHOP, which used to be a Golden Griddle. Breakfast was good but service was very slow.

There is a Bunsmaster Bakery behind the hotel that serves coffee and a variety of baked goods.

We choose this hotel for its price but also its location. We were going to the Niagara wine festival and the "wine show" part was in St Catharines at a park minutes away. Also this hotel was just off the QEW and in between vineland and Niagara-on-the-lake.
Its close to everything!

Staffe was great! we arrived late andd she had everything ready, we were in our room in 2 minutes... For the continental breakfast, the staff was really on top of the coffee, juices and whatnot.

The Continental breakfast was basic but good. Still a great start to the day. But i do agree that one additional toaster would not hurt! lol (Just be patient that's all)