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Days Inn - Sault Ste. Marie – reviews, photos

2.0 of 5
320 Bay Street, Sault Ste. Marie, Ontario P6A 1X1, Canada
Hotel amenities
Days Inn - Sault Ste. Marie
2.5 of 5 stars 37 Reviews
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37 reviews from our community

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Date Rating
Beamsville, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Disappointing.”
2 of 5 stars Reviewed 23 December 2011
1
person found this review helpful

We often stay at the Days Inn in Sault Ste. Marie because of it's central location.
This time, we did not have so good of an experience.
I emailed the hotel several times, and received no response. I called and the reservations agent was very short with me, as if I was bothering her.
I ended up making my reservation online through Expedia.

We arrived to the Hotel, only to discover, ITS UNDERGOING RENOVATIONS... with a huge construction company sign in the parking lot.
This would have been VERY HELPFULY TO KNOW BEFORE ARRIVING.
There was no mention of construction on their website.

We decided to try and make the best of it. We arrived to check in and all of a sudden, a rumbling of jack hammers.. Apparently, they are tearing up their pool....(among other renovations) but that's ok, because as their guests, we were permitted to use the pool at the Delta, which is a 10 minute walk at least from the Days Inn.

We got to our room, and it faintly smelled of smoke... We figured there was a previous guest that smoked on the balcony, so didn't think anything of it.. The next morning, we were woken up by jackhammers (awesome!) We were gone most of the day, and upon returning, our room smelled like someone had cooked a deepfried meal IN OUR ROOM. Disgusted, my husband went to the front desk, and as he left the room, he could smell marijuana coming from the room next to us.
He mentioned it to the Front Desk Agent, she told him that this wasn't the first complaint about this guest (he's a long term stay I guess) and there was nothing they could do about it... (Oh.. I don't know, EVICT HIM FOR USING AN ILLEGAL SUBSTANCE?!)
Anyways, she was very nice, and moved us rooms...

Construction started promptly at 8:30am... So no need for a wake up call.

Continental breakfast was alright... nothing fancy....

The bed in the first room was rock hard - probably the worst mattress I have ever slept on. The bed in the second room, we were moved to, was VERY comfortable and NEW.

If you are a non smoker, take a room on the first floor.
The second floor is the smoking and kitchenette suites...
The third floor (where we were first) gets all the fumes from the second floor through the air return vent... (why our room smelled like smoke, and deep fried disgusting-ness)

I don't think we will ever stay at the Days Inn in Sault Ste. Marie again... I would rather pay a few extra bucks and stay elsewhere.

  • Stayed October 2011, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelsKingston, Guest Relations Manager at Days Inn - Sault Ste. Marie, responded to this review
15 March 2012
I’d like to thank you for taking the time to share your experience although I regret that it was not a better one. Providing an exceptional experience for our loyal guests is our top priority and I am very sorry that you did not find this stay satisfactory. I assure you that the renovations we are currently undergoing will be completed in a timely manner and will greatly improve the entire property. We truly value your business and I hope that you will decide to experience our newly renovated guest rooms.
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Sacramento, California
Senior Contributor
29 reviews 29 reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
“Pithy way to Visit Canada”
2 of 5 stars Reviewed 23 September 2011

Not even good for one night. This hotel was over-priced, in need of remodeling, noisy. NO internet (ack), poor customer service. I will not return here.

Room Tip: Something far, far, far away from the lobby.
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  • Stayed September 2011, travelled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelsKingston, Guest Relations Manager at Days Inn - Sault Ste. Marie, responded to this review
15 March 2012
Thank you for your valued feedback. You will pleased to know that we have begun making improvements to our hotel that address the issues you have raised.
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Ottawa, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“good for one night, not for extended stays”
3 of 5 stars Reviewed 1 September 2011

hi all, reviewing the Days Inn in Sault Ste Marie Ontario. Went back to the sault to see my mom, as she had moved out of her house i needed a place to stay, so i used priceline and got a good deal @ $79 a night for 4 nights. i guess you get what you pay for, and at that price, i think i did. im not saying the hotel was BAD, by any means, but @ regular prices over $120 a night, its not worth it. its just a basic hotel that has received some upgrades over the years, but simple, value store upgrades, nothing lavish.

the good:

helpful, knowledgeable staff. they'll always try to assist.
great location downtown
balcony
nice pool and sauna

the bad:

the mattresses are wrapped in plastic. i mean really?!? i know you have to protect your investment, but come on... Zero breathability, i woke in a pool of sweat every morning. and uncomfortable besides. 4 nights on that thing had my back screaming.

pillows felt like balls of poly fibre, and this cannot be construed in any good ways. unsupportive uncomfortable balls of fluff.

cheap cheap poly comforters and blankets. whoever decided on those should have to sleep in them all the time.

so overall, not bad but def not great. old CRT TV, but it works. no in room cloths storage (no dresser or drawers, just a small closet) but you know, thats ok. no vanity in the bathroom, just a cheap home depot sink. good water pressure, lots of hot water.


like i said, overall, not bad, worth one night, but i cant get past the plastic mattress covers. hell, they crinkle all night every time you move. woke me up each time.

Room Tip: talk to the front desk when you get there, simple. they are very helpful.
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  • Stayed August 2011, travelled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelsKingston, Guest Relations Manager at Days Inn - Sault Ste. Marie, responded to this review
15 March 2012
Thank you for taking the time to write this review. Feedback from our guests allows us to provide superior products and service. The mattress covers that you refer to are not meant to protect our investment, they are meant to protect our guests. We will however take your review into consideration and seek out a supplier that offers a more breathable solution. I’m pleased that you found our staff helpful and enjoyed our convenient location.
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Renfrew, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Missed the mark”
3 of 5 stars Reviewed 25 August 2011

What seems to be an older hotel in need of up-dating. When we first arrived at the room, our card wouldn't unlock the door. With that resolved, the door would not lock when closed. A nice sized room but no micro-wave and the bathroom lacked counter space except for a shelf about 6"x12". Free breakfast was quite ordinary compared to other hotels in the same price range. I will say the staff was helpful and the hotel clean.

  • Stayed August 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston, Canada
1 review
2 helpful votes 2 helpful votes
“affordability, convenience and excellent service”
4 of 5 stars Reviewed 20 August 2011
2
people found this review helpful

I chose this hotel due to its convenient location and affordable price but was pleasantly surprised by what they had to offer. I found the internet connection excellent and the the service of the front desk staff was exceptional (knowledgable and accomodating). The following morning I was again pleasantly surprised by the free breakfast and the courtesy breakfast area lady.

  • Stayed August 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelsKingston, Guest Relations Manager at Days Inn - Sault Ste. Marie, responded to this review
15 March 2012
I’m pleased to hear that you enjoyed your stay with us. Thank you for the complimentary comments about our staff. We always aim to provide the highest level of customer service possible and it is wonderful to hear that we were able to exceed your expectations. We look forward to welcoming you back!
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Additional Information about Days Inn - Sault Ste. Marie

  • Days Inn Sault Ste. Marie
  • Days Inn Sault Ste Marie
  • Sault Ste. Marie Days Inn
Address: 320 Bay Street, Sault Ste. Marie, Ontario P6A 1X1, Canada
Price range (per night):* INR5,462 - 7,858

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