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Delta Sault Ste Marie Waterfront Hotel and Conference Centre – reviews, photos

3.0 of 5
208 St. Mary's Drive, Sault Ste. Marie, Ontario P6A 5V4, Canada (Formerly Holiday Inn Sault Ste. Marie - Waterfront)
Hotel amenities
Delta Sault Ste Marie Waterfront Hotel and Conference Centre
Delta Sault Ste Marie Waterfront Hotel and Conference Centre
Delta Sault Ste Marie Waterfront Hotel and Conference Centre
Delta Sault Ste Marie Waterfront Hotel and Conference Centre
Delta Sault Ste Marie Waterfront Hotel and Conference Centre
Delta Sault Ste Marie Waterfront Hotel and Conference Centre
4.5 of 5 stars 56 Reviews
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56 reviews from our community

    Trip type
Traveller rating
    29
    22
    4
    1
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Date Rating
Fort Wayne, Indiana
Senior Contributor
45 reviews 45 reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“lovely hotel with a lovely view of the locks”
5 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

My husband and I had part of our honey moon at here. It was magical. The front desk staff were extremely helpful, and the room was very clean. The pool was lovely and open till about nine for everyone, and then it was open to only adults. That was very nice because swimming around children is not romantic. Our room was everything we could ask for, and the restaurant was wonderful as well.

  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by ladyschnell for Sault Ste. Marie
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah0582, Guest Services Supervisor at Delta Sault Ste Marie Waterfront Hotel and Conference Centre, responded to this review
14 February 2012
Dear Valued Guest:

Thank you for providing your five-star rating of Delta Sault Ste. Marie Waterfront Hotel and Conference Centre via tripadvisor on February 11th, 2012. Your feedback is most appreciated.

A 'magical experience' begins as soon as you set foot through our doors at Delta Sault Ste. Marie. Whether you're travelling on business, leisure or convention, we ensure that your stay is like none other. As it appears, your travel to Sault Ste. Marie (as part of your honeymoon adventure) was a wonderful experience. From our wonderful staff (they really ARE wonderful), to our guest rooms and beyond, you had experienced the true Delta Sault Ste. Marie service and comfort that we provide to each and every guest. To top it off, you and your new spouse were able to go for a romantic swim during our 'adult only' swim hour (from 9pm to 10pm daily). I'm pleased that you appreciated that!

In closing, it was a pleasure welcoming you to Delta Sault Ste. Marie and it would be even more of a pleasure to welcome you back to our city and our Hotel!

Warmest Regards,

Sarah Smith
Guest Services Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Senior Contributor
35 reviews 35 reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
“great location, updated, great staff- staying here is the best bet”
5 of 5 stars Reviewed 17 December 2011

Really centrally located on the waterfront, and it feels brand new, even though it's been two years since they rennovated. The dtaff were really great, polite and helpful. Rooms were large, generous and comfortable. The restaurant in the lobby has some excellent desserts.
The wifi wasn't up and running when I was there, but the room had a lan cable if I needed to go online.

Room Tip: Ask for a waterfront view on an upper floor.
See more room tips
  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sarah0582, Guest Services Supervisor at Delta Sault Ste Marie Waterfront Hotel and Conference Centre, responded to this review
12 January 2012
Dear Valued Guest:

Thank you very much for providing such a wonderful response via TripAdvisor on December 17th, 2011. Your feedback is much appreciated.

We take great pride in our Hotel and our service delivery to each and every one of our guests. I'm very pleased that you were able to experience ALL that Delta Sault Ste. Marie Waterfront Hotel and Conference Centre has to offer - wonderful decor, polite and helpful staff and some excellent desserts in our View Restaurant :).

We are pleased to announce that we now have WiFi internet access, exclusive to our Deluxe Room floors (7th, 8th and 9th). All of our other rooms are equipped with hardwired internet access. We would be pleased to upgrade you to our Deluxe Floor next time you stay with us!!

Please feel free to contact us anytime you need to book future reservations. We are looking forward to hosting you once more!!

Happy New Year!

Sarah Smith
Guest Services Supervisor
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Weston-super-Mare, UK
Contributor
19 reviews 19 reviews
Reviews in 14 cities Reviews in 14 cities
46 helpful votes 46 helpful votes
“New name - new look - much improved”
4 of 5 stars Reviewed 1 November 2011

We're well travelled to the area, staying at this establishment many times under the Holiday Inn Banner when a typical 3* Holiday Inn with functional facilities.

Now under the Delta brand, we've stayed here now on 4 separate occasions, and each one has seen clean, welcoming rooms, with quality bedlinen and amenities. Much improved - and very comfortable room and bed.

Downstairs public space has had a major facelift, but not yet used the restaurant so can't comment.

Only downside (and minor) is that there is no wi-fi facilities in the bedrooms, only in the public areas downstairs.

However, good waterfront choice now in SSM.

  • Stayed October 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah0582, Guest Services Supervisor at Delta Sault Ste Marie Waterfront Hotel and Conference Centre, responded to this review
13 November 2011
Dear Valued Guest:

Thank you very much for your wonderful rating and review of Delta Sault Ste. Marie Waterfront Hotel and Conference Centre, posted on tripadvisor on November 1st, 2011. Your feedback is greatly appreciated.

The staff at Delta SSM are very proud of the property's new look and modern feel. As you had mentioned, our guest rooms are clean and welcoming, with quality bed linen and amenities. It does not end there. Our restaurant, View, is a favourite among our guests and local Saultlites. I encourage you to try it out when you visit us next.

It's always a pleasure welcoming you to our hotel and I hope we will have the chance to once more. Thank you for your loyalty and see you soon!

Regards,

Sarah Smith
Guest Services Supervisor
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Port Hope, Canada
Senior Contributor
23 reviews 23 reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“What a difference!”
5 of 5 stars Reviewed 27 October 2011

I stayed here in March 2008 when it was a Holiday Inn and found it a little dated with old uncomfortable mattresses. I was back October 2011 and it's now a Delta. It's been renovated and has a new modern appearance. The rooms were very nicely decorated with comfortable beds. Bathrooms were completely redone with a good shower head and good water pressure. The whole hotel was very clean. I only ate at the hotel's restaurant once for dinner. The food and service was good. Prices decent but not cheap. I didn't use the exercise room but it looked avaerage. I don't know if it had a pool because I was on a business trip both times I stayed here.

The hotel is right on the river and has a large parking lot. Good place to stay.

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah0582, Guest Services Supervisor at Delta Sault Ste Marie Waterfront Hotel and Conference Centre, responded to this review
20 November 2011
Dear Valued Guest:

Thank you very much for providing such wonderful feedback via Tripadvisor on October 27th, 2011.

I'm pleased to read that you enjoyed your stay! It was, above all, a pleasure welcoming you to our hotel. We certainly pride ourselves in our superb customer service and, of course, our property. You had noted the difference in quality and decor between the Holiday Inn and the Delta. We became Delta in January of 2010 after extensive renovations. I'm glad you enjoyed the change! Furthermore, our Health Club not only has the Fitness room but it also has a pool, hot tub and sauna. You've got to try it out next time you stay with us.

Thank you again for your time. We hope to see you soon at Delta Sault Ste. Marie!

Regards,

Sarah Smith
Guest Services Supervisor
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Ayr, Canada
Senior Contributor
41 reviews 41 reviews
Reviews in 20 cities Reviews in 20 cities
42 helpful votes 42 helpful votes
“The best sleep ever!”
5 of 5 stars Reviewed 9 October 2011
2
people found this review helpful

I wish we stayed for more than two nights. I had the best sleep ever in a hotel! And that's saying a lot since I have stayed at some pretty nice hotels. The room was clean and spotless and the bed was super comfortable, with down pillows and bedding that smelled fresh and ultra clean. And isn't the quality of the sleep the best way to judge a hotel? My only regret is that I couldn't take the bed home with me!

Everything else about the hotel met or exceeded our expectations. This place used to be a Holiday Inn but most people would never know thanks to the renovations.

So yeah, splurge a bit and have a great sleep in a really fine hotel.

Room Tip: Try and get a room with a view, or partial view, of the river.
See more room tips
  • Stayed October 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by kanadai for Sault Ste. Marie
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah0582, Guest Services Supervisor at Delta Sault Ste Marie Waterfront Hotel and Conference Centre, responded to this review
11 October 2011
Dear Valued Guest:

Thank you very much for taking the time to review our Hotel via TripAdvisor on October 9th, 2011. Your feedback is greatly appreciated.

I'm pleased to read that you enjoyed your stay and sleep in our Delta Sanctuary Bed! It was, above all, a pleasure welcoming you to our hotel. We certainly pride ourselves in our superb customer service and, of course, our property. Should you have any further feedback, please do not hesitate to email me at your convenience.

Thank you again for your time. We cannot wait to host you at Delta Sault Ste. Marie Waterfront upon your next stay!

Regards,

Sarah Smith
Guest Services Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Delta Sault Ste Marie Waterfront Hotel and Conference Centre

  • Holiday Inn Sault Ste Marie
  • Holiday Inn Sault Ste. Marie
  • Sault Ste. Marie Holiday Inn
  • Holiday Inn Waterfront
Address: 208 St. Mary's Drive, Sault Ste. Marie, Ontario P6A 5V4, Canada (Formerly Holiday Inn Sault Ste. Marie - Waterfront)
Price range (per night):* INR8,137 - 10,923

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