We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to Hilton Garden Inn Ottawa Airport

Hilton Garden Inn Ottawa Airport – reviews, photos

3.0 of 5
2400 Alert Road, Ottawa, Ontario K1V 1S1, Canada
Hotel amenities
Hilton Garden Inn Ottawa Airport
Hilton Garden Inn Ottawa Airport
Hilton Garden Inn Ottawa Airport
Hilton Garden Inn Ottawa Airport
Hilton Garden Inn Ottawa Airport
Hilton Garden Inn Ottawa Airport
Ranked #11 of 62 hotels in Ottawa
4.0 of 5 stars 93 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

93 reviews from our community

    Trip type
Traveller rating
    44
    33
    7
    7
    2
Date Rating
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Proximity - but at an expense”
3 of 5 stars Reviewed 24 January 2012

A perfectly acceptable hotel. Big rooms (two beds) by any standard. 3 minute drive by shuttle to the airport.

It's far from cheap. Add taxes and you're around $180 a night.

Continental breakfast is extra, but is good. Free coffee at reception and occasionally pastries or biscuits (cookies).

Be aware that the shuttle will not take children. They won't tell you this when you book and it isn't disclosed on their website (despite the front desk staff on our second check in claiming as much). After a brief discussion with the manager, we were looked after - but look elsewhere if you're traveling with kids and need a shuttle. They could provide a infant booster, but chose not to when they were advised they may be liable should it fail (in the same way they'd be liable should a set belt fail for an adult...).

  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask andyg16 about Hilton Garden Inn Ottawa Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Top Contributor
53 reviews 53 reviews
Reviews in 37 cities Reviews in 37 cities
13 helpful votes 13 helpful votes
“A Good Stay”
4 of 5 stars Reviewed 22 January 2012

Stay in this hotel for two separate nights in January because of a transit and all rooms in Holiday Inn are sold out.

When compared with Holiday Inn, I like Hilton's on-demand shuttle service. It is also closer to the Airport too - like a 3-min drive.

This hotel also provides a good business center with printing service. The fitness center is small but it has a few basic sports equipments that make you enjoy a good work-out. A suggestion here is if it can follow some other Hilton's airport hotels that extend the opening hour of the fitness center to 24/7!

While the continental breakfast is fairly ok, the dinner menu and the food are very good!

The room is ok and there is a oversize work desk. For internet connection, I would suggest using wired rather than the wireless service because the latter is quite unstable!

  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Edward-A A about Hilton Garden Inn Ottawa Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax, Nova Scotia
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
43 helpful votes 43 helpful votes
“Functional interlude between flights”
4 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

A less-than-perfect Christmas flight itinerary meant that I had to overnight near the Ottawa airport. I needed a hotel convenient to Ottawa International Airport, and the best rate was at the Hilton Garden Inn. I booked through Expedia, which I rarely do, but it was efficient, and there was little difference in the rates.

The hotel's shuttle arrived within 5 minutes of my calling the hotel, and the check-in was swift (it was midnight). I arranged a 0500 wake-up call. The room was spacious and clean, and though was warmer than I typically like I was too tired to care. I did, however, take the time to set the room's radio alarm, as a back-up wake-up. And it was good that I did this, as the wake-up call from the front-desk never materialised.

Check-out was swift, and the shuttle to the airport left a few minutes after I arrived in the lobby.

I did not use any of the hotel's other amenities.

In summary - if you are facing a layover in Ottawa, this hotel, though not a bargain, will suit your needs. There are no cheap rooms near the airport, so your only other option is sleeping at the airport.

  • Stayed December 2011, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Accentor about Hilton Garden Inn Ottawa Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Canada
Senior Contributor
44 reviews 44 reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“Nice hotel near Ottawa Airport”
4 of 5 stars Reviewed 2 January 2012
1
person found this review helpful

We stayed at the Garden ilton because of its proximity to the Ottawa airport as well as its Park & Ride Service. The hotel has decided to cancel this service which makes it more awkward if one is driving. However, the hotel is very nice - the service is great - the rooms were quiet and the beds comfortable. We had dinner at the resturant and the meal was good - the roast lamb was special.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 8 more reviews by brsperth for Ottawa
Ask brsperth about Hilton Garden Inn Ottawa Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Langley City, Canada
1 review
“Comfortable and quiet - very friendly”
5 of 5 stars Reviewed 30 December 2011

Rooms are very large - heating and air conditioning completely silent. Fridge and micro-wave and a really comfortable desk/chair combo. Super-comfy beds (mine was king-size). Free wifi (and I did not notice slow speeds, perhaps this problem was fixed).

I was in the area to visit friends and family over Christmas, but would select this hotel for future visits. Just minutes from the airport but zero sound from airport or nearby roads.

Front desk and restaurant staff were very friendly and helpful - it was almost like staying with friends. Didn't have time to try their pool or fitness setup.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Tim R about Hilton Garden Inn Ottawa Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Hilton Garden Inn Ottawa Airport also viewed

Holiday Inn Express Hotel & Suites Ottawa Airport
Show Prices ABS:HotelCheckRates-d1138941?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Albert at Bay Suite Hotel
4.5 of 5 stars 392 Reviews
Ottawa, Ontario
Show Prices ABS:HotelCheckRates-d182966?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hampton Inn by Hilton Ottawa
4.5 of 5 stars 146 Reviews
Ottawa, Ontario
Show Prices ABS:HotelCheckRates-d185243?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 62 hotels in Ottawa, ranked by popularity »

Been to Hilton Garden Inn Ottawa Airport? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hilton Garden Inn Ottawa Airport

  • Hilton Garden Inn Ottawa
  • Ottawa Hilton
Address: 2400 Alert Road, Ottawa, Ontario K1V 1S1, Canada
Price range (per night):* INR7,245 - 10,589

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Ottawa Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hilton Garden Inn Ottawa Airport
Show the lowest price for this hotel (from our partners)
Show Prices