The location is great. It's close to Parliament Hill, close to Rideau Centre for shopping, close to the National Arts Centre and close to Elgin Ave and Bank St for restaurants. The restaurant has a small but good menu and the bar has popcorn - perfect for a late-night snack. The employees are outstanding - especially the front desk folks. This is my favourite Ottawa hotel by a country mile.

We stayed at this hotel back in July 2011. The hotel is not bad. It's clean and the rooms are nicely decorated. However, the rooms are small, the area where it is (right by Parliament Hill) has absolutely nothing to do after 5 pm (other than going to the parliament). There isn't even a convenience store nearby should you feel the need to get a bottle of water after dark. Parking was extremely expensive as well. Hotel staff were nice though. Oh, and Wifi access is spotty unless you are in the main lobby.

I've stayed here a couple of times in the past on business trips and continue to revisit as I find the atmosphere relaxing. The lighting at Hotel Indigo is one feature you never truly appreciate until you've stayed at different hotels with their forced lighting. Hotel Indigo has subtle yet effective lighting, soft textures and clean lines throughout. If you need to relax after a long day the rooms are spacious enough to enjoy them with arm chairs and king sized beds. The bathrooms are large with jacuzzi bath tubs and glass showers, and feature Aveda products - just the thing to unwind a tired mind.
The hotel is located fairly close to all the downtown feature of Ottawa, but is about 10 minutes walk to the market district - too far if it's minus 20 outside!
I've stayed at Arc, Sherton, Westin, Lord Elgin etc. in Ottawa, yet Indigo is my favourite.

We wanted to spend one night in Ottawa and we have chosen for Indigo Hotel. The location is very good for visiting purposes: 5 min walk to the Parliament or the restaurant area. Also the rooms are ok in size and equipment/furniture, but half of them (including mine) have no outside windows (the windows lead to the interior hallway of the hotel).

The bad experience however started when we wanted to check in: they have asked for 350 CAD guarantee although we were spending 1 night and the room was already paid for. I hate to give my credit card for this as they block the money for 1 month. Therefore I wanted to pay in cash but I found the amount ridiculous high (at Marriott chain for example it is about 100 USD to cover the possible extras). Their ATM (from the lobby) was not working, it was night and heavily raining outside and I was coming from a long trip by car. I have told the receptionist that we have around 200 CAD cash and ask her to take this as a guarantee. Now she became very rude and refused to check us in, clearly stating: "I am checking you in if you don't give me 350 CAD guarantee. These are the policies". I said that I would like to check in, then go out to dinner and give her the 150 difference when I come back. She still refused rudely. Therefore, I had to walk out in the heavy rain to find an ATM.

Of course, 8 hours later, she gave the guarantee back so all was for nothing.

Concluding, if you want to stay in the center of Ottawa, but be treated disrespectful and like a criminal, Indigo is for you. If you like to be treated like a customer (for a 150 USD hotel room) try another hotel.

I will not stay here again, as their policies are stupid and the staff I met is rude and inflexible.