The room was fine, the service was OK, but the only good thing about the location is the proximity of the Rideau Canal Skating rink. THe Hotel is less then 10 minutes (walk) away from the Canal. But the street on which it is located, is less than desirable. The building itself, looks like an older appartment building that was completely renovated. This is probably why the buildings on the same (Cooper) street are older, low end appartment buildings. Walking back from dinner on Bank street, and coming down Cooper street with young kids is not a great experience. I would say that it was dangerous, but not a "family" experience. One big Issue was the size of the parking lot. The hotel was fully booked that week-end, and there where no more parking spots left. Hat to go park elsewhere.

My wife and I stayed at this hotel on Feb 3 2012. The room was very nice and we were fortunate to be on the 16th floor. We had a great view of the fireworks for the opening of Winterlude. However, we were very dissapointed in the mediocre quality of the beds and pillows. I've slept in more comfortable beds at Motel 6. For a company that prides itself in providing the same comforts as at home this particular hotel was far from the mark.

I send this letter to the hotel director i never get new after a week...
Last year I hosted at your hotel after my participation in a marathon of Ottawa. Before leaving your hotel I received an offer for reservation before leaving to book for this year has a special price. So I call to your hotel to reconfirm my reservation because I participate in the marathon again this year and tell me that my reservation is canceled. While I have never canceled and no longer seems to be room to your hotel durand the weekend of the marathon. So I am very disappointed to see that my reservation was canceled. Hoping to hear from you our new and see if this situation can be rectified. And especially that my credit card had been taken to make the reservation.

Thank you

Stayed here for work, as it is a good location and central to down town Ottawa. Very basic rooms, although clean, required several repairs. Phone not working, wall paper falling off wall, and grout missing between the bathroom tiles. Front reception staff were all very polite and accommodating. Breakfast was of very poor quality, and limited, although the breakfast was included, the selection was poor, and very limited if you do not like eggs and bacon. If you wanted an orange juice with your breakfast, you had to pay extra for it. One of the female servers constantly called hotel guests "dear", which is very condescending to many and constantly got the order incorrect. I bought a drink in the lounge area, if that's what it was (one couch and table, with broken chairs), and the male waiter bought the bill and the drink was $7 and he decided that he would keep the change out of $10, without evening checking to see if this was the tip, took the $10 and never came back twice this happened), this I find disrespectful. Very average rooms, queen bed, desk, and TV. Bed is hard and pillows uncomfortable. Internet was good,and the view was lovely. I am still not sure if my bed linen was changed as either house keeping didn't change the sheets, or the hotel does not own a iron! Would I stay here again, I doubt it as the male and female servers spoiled the stay and the breakfast was poor. On the good side, there was a lovely young male server working Saturday evening, who was a polite and a respectable gentleman, maybe he can teach this good service to the other two staff members. PS: If you are needing to use the business centre, prepare to use a computer they bought in the 70's, and go in single file, as the room fits one person only!