Right from the minute I walked in, it was terrible! No one around to meet and greet, felt like I was a bother to the employees and owner. No hello, welcome, smiles or common pleasantries. Very snobbish attitudes. As soon as I saw someone, I was asked to change my room and that the room I was to be transferred to was "less expensive." Hmmm did I look like a person who couldn't afford the room that I pre-booked? Then when I was booking for the alternative room, one of the employees walked in and told the employee who was booking my room on the computer that she was booking it for someone else. Hmmm booted out of another room.
No instructions given re. access code to enter building, no notification that I was to book a breakfast time, how to return key (as I was leaving very early).
When I asked what was happening in Ottawa near the B&B, I was pointed to a computer.
Long distance calls: was given wrong instructions on how to make a call. One must buy a calling card from the B&B, which they did not have and I was expected to go out at 7 am to purchase a calling card! Then the Owner found one and I had to go and get it from her i.e. had to get dressed and inconviently leave my room.
Unclean rooms; for eg. dirty bathroom backsplash, outdoor furniture was filthy. Beds and pillows very uncomfortable. Very low water pressure in the tub/shower.
Pet Nanny tried to call the B&B but ended up getting rings but no answer.
I was told by the Owner, very embarrassingly in the Dining Room in front of other guests, that I could not present my Native Status card (for tax purposes). She actually said "no", when I advised her that I could in fact present my card, when she should have been saying that she would confirm with the Federal Government re. the use of my card. Turned out I was right, as I knew, but there was no apology, nothing for her error and the way in which she handled it. Funny, in a City such as Ottawa, I was surprised that the Owner would not be aware of this fact.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC