I had searched the web in need of a over night stay for a funeral and needed a place with what I thought was some class. There website looked nice, the place had two places to eat and was in the center of town, perfect I though.

When checkin the problems started, no one at the front desk, no one around had to call the booking number to get someon to check in. No problem someone answers, I get to my room, now one reason I picked this place was the internet (don't work)

So, I get to my room, lovely but small and find the door lock cheap and not very secure (no safe inside, no one at the front desk to leave things with), I never left anything of value in the room given there was no one in the building (they were in the serving food) and the door was not very secure.

I tried to get some help with the internet, of course the one employee who is in (for the bar, the fine dining, the hotel) is busy and has no clue about internet (not her problem) but wow she was everything to all persons and I KNEW then I was in deep water for any sort of service: food, hotel needs, security, safety etc.

IF you think for a moment , anyone could walk into the hotel go to any room , force these unsafe locks and take anything they want and walk out. Another, should I have been a senior and slipped and fell on the stairs I may have add to wait for hours for rescue.

A lovely place someone has done alot of work on the building and it shows but the staffing was so poor it was better to go to the local roach motel.

Do not go here, call ahead to make sure there will be staff, should they change.

A never return again. They offered comp and I flattly did not want comp just out of there.

Beautiful old limestone building. Hotel has tons of potential to be a beautiful grand place, but needs maintenance and TLC. The service leaves much to be desired - no one at the front desk when we checked in, tried to raise concerns or when we checked out. When our babysitter tried to call us she couldn't get through to our room as there is not an automatic phone system for the times that the desk is left unattended - often. The doors of the hotel are locked at 2am and are not unlocked until later in the morning...therefore don't expect to go out and get back in again as guests are not given a key to the exterior door. However, we doubt that the fire escape was locked. On the second floor, an air mattress was propped up beneath an emergency exit sign and appeared to be used to block the exit. We liked the wifi internet access, a definite plus in a hotel of this calibre. We wondered if the modem would overload the electrical circuit as it appeared tied into the emergency lights. The staff did appear to try hard for the most part but they do double duty as servers at the pub and spend the majority of their time in the pub. Overall, not impressed and likely won't be back.

Fantastic Staff! Great service and beautiful rooms. We had a lovely time!

The first impression was good. The front desk person was cheerful and helpful. We arrived in our room and the temperature was 59 degrees F, the 1st bad sign. It took a while to figure out the heating (cooling system) but we managed to warm the room up. The room was sparce but relatively clean. The bathroom appeared to be clean with the typical paper around the toilet seat. We noticed mildew in the bath tub and when the paper was removed from the toilet, the seat was attached with one screw and about to fall off. I cannot fathom someone cleaning the bathroom and placing a paper on the seat of the toilet and then adjusting it so that it looks to be attached and not tell someone it is broken! We fouund out later that the people in the next room had mildew in the tub as well.

They have speakers in the hallway that played music during the day... not too bad but they never turned it off and it could be heard all night. Walls are paper thin and if there is anything going on outside the room, you will hear it. 9:00 Sunday morning someone was outside the room vacuuming with what could only be described as one of the loudest vacuum cleaners I have ever heard.

In the morning, there was no water for the shower and no hot waer at all. I had dial 9 for an outside line in order to call the front desk. Several calls were never answered. I left a message but it was never returned.

We left the room and called the hotel later that evening. I explained the situation to the person on the other end of the phone and they asked me to describe the situation as if they had never heard of any problems. I wasn't until I mentioned that I had followed the "plumber" in at 11:00 am that morning that she said "Oh, the kitchen staff left a fan going and turned off the heat so the pipes froze. She was polite and told me that the owner would give me a call.

I have heard nothing fom the Owner. They have my money and I gather could care less. I will not recommend this hotel.