Location is just steps from Parliament, great restaurants and short distance from ViaRail. Rooms are very nice and quiet but the customer service for rooms and business is outstanding. Competition wanted double the rates for everything. Good job guys, i will be back.

Like every one else, the location is excellent! It is easy to get to and from 417. Although the parking lot leaves a little to be desired, many of the spaces would only fit a compact car and the elevator only serves one level. It might be better to park across the road at the Rideau Centre parking lot.As has been noted the rooms are compact but are adequate.The swimming pool and hot tub are a nice feature, however a good distance from the elevator. A co-ed steam room would have been nice rather than separate. I found the staff both friendly and effecient .
Good value for a downtown hotel, especially if you are able to take advantage of their specials.

This was an affordable hotel, with a clean room. We had pool access which was a bonus with the kids. The location is very central and convenient. The underground multilevel garage was also a plus.

Will not stay here again. I have been coming her for several years but this will be the last visit to this hotel. The location is perfect; right across from a shopping center and the Byward Market on the other side; numerous night spots within walking distance; art galleries at every turn. The rooms are small and the bathrooms lack a bathtub with a walk in shower only. I could live with the paper thin walls and the limited privacy of the bathroom, but the counter staff is unhelpful and rude. After spending a week here, I would have thought customer service might have been a little more important than what it is. I waited in line for 20 minutes to check in because one of the two clerk only did check outs, and the person that was doing the check in's also had to double as a baggage checker. The clerk then forgot I was staying for a week with my husband. The second day my key card would not work, but they neglected to put my name on the reservation, so there was a problem issuing me another card, even though this same person saw me the previous evening with my husband when his card did not work and they had re-issued him one. In all my interactions with any of the staff over a period of three days there was never a smile, a thank you, a how can I help, nothing. It was like I was an imposition on their time. I have been in the customer service industry for 15 years and this is not it.