We have travelled a lot around the world. We have been to hostels in developing countries that were more acceptable than this hotel.

This is not a hotel, its a seniors residence. If you want cheap with no expectations, this is your place. If you want cheap with clean beds and comfortable vibe, you can do better.

We booked online, with the premise of a luxury hotel offering a great deal. When we arrived, we drove past it a few times. The sign did say Embassy West, but under it it said Seniors Residence. We went in, confused that perhaps I had the wrong address. It turns out it was the hotel I had booked online. The one that showed beautiful rooms and an elegant dining area.

Once we were over the weirdness of hotel rooms scattered about seniors apartments, we proceeded to our room. It was a nightmare. The floors and counters were new, but the bed and the bedding was a good 35 years old. I was terrified to even lift the sheets. The old wire spring mattress bed was musky and uncomfortable

It was suppose to be a romantic weekend away with my husband. But something about the emergency call buttons beside my bed and the hospital like bathroom, was not quite the romantic turn on for us. Intimacy was out of the question, with people living next door, and social gatherings going on across the hall. It would have been like having sex in my grandmothers house when her bridge party was going on. A hotel room beside a residence's room was creepy and awkward.

I felt like we were staying in hospital. The call buttons, the stark sterile looking bathroom (with another call cord beside the toilet). I hope the residences room are nicer, because it just felt like upscale hospice.

The 'elegant dining' area was were the residents had their meals. Nothing wrong with that, but dining as a guest where people live and get their three square meals a day was not the vibe one would expect.

Do not believe the other reports, no doubt they wrote them themselves.

STAY AWAY from this HOTEL....(..period!!).

From the time of booking this hotel, to us arriving, we have been lied to.
Booked the hotel via phone, was told about the renos, but NO mention that the hotel is being coverted to a Seniors Home and already Seniors are living on the premise. Was told the swimming pool was out of service when I booked, which was fine as we were there on business....BUT no mention that the only restaurant in the hotel was only open from 7-10am and then 11am - 1pm. When I questioned front desk, the gentleman was utterly rude and told me that he had worked there for several years and the hours were always that way. I told him that he should then change his Guest Service book as it states the restaurant is open until 10pm. Travelling with my 3yrs old, I couldn't even get a glass of milk for her bedtime. We had to leave the hotel, to get milk.....how pathetic!!!
Also, the gym was closed!...yet this was not mentioned to me. Again, it was noted as being available in the Guest Services book.
Think I am finished, the best part is coming up NOW!!!
After we came home from having dinner outside our hotel, we came into our room. We were trying to enjoy our evening, when the power shutoff. There was a power outage that lasted for four hours. NOBODY from the Hotel personnel had the courtesy to come and inform us of what the situation was. I had to leave my husband with my 3yrs old and try to navigate my way to the emergency Exit stairwell. Came to front desk and after a long convo, I was told my room would be covered due to the inconvenience. When checking out, was told that the person I talked to had no authorization to give me a free room. Not my problem, and how would I know that the person that is supposedly the Front Desk Assistant manager has no authority. Again, we were lied to.
There were a lot more headaches but dIdn't want to write a novel, two words should sum it up for you: STAY AWAY!!!!!!

Great Location! Friendly staff and service! My Co-Workers and I were so impressed by the renovations. The rooms are clean and comfortable. I'm booking this hotel for my next business trip in October. Can't WAIT!!!!!

The check-in and check-out process was very easy. I loved my room. It was a perfect stay and a very reasonable price. The room came with a plasma, a walking closet, a big bathroom, and a mini-kitchen. It was very enjoyable. The staff was very acommodating. All these reviews must be from before the renovation or while this place was under construction because this hotel seems great to me.