Though the room was relatively clean this hotel is very very tired and in need of an overhaul to bring it up to snuff. Not sure how this place is a 3 star when at best it's a 1.5-2. Unless this place is renovated big time, I will not likely stay here again.

Please let me preface this by saying I’m not normally a complainer. I don’t expect everything to be perfect and fancy, just reasonable. Read other reviews by me and you’ll see that’s true. This place however took the cake.

We stayed at the hotel for 4 nights. The front desk staff was friendly and efficient during check which only took about 5 minutes to complete but our room and the facilities just weren’t up to par.

The first thing we noticed when we entered the room was that the carpet was disgusting. It was covered in large stains from the entry all the way to other end of the room and the room had a musty, damp odor. It looked and smelled like a frat party had recently happened in there.

The bedding was worn and had holes in it. Not just the bedspread but the sheets and the secondary blanket too. The bed itself was so sunken in the middle that during the night we kept rolling into each other. We tried the other bed too but it was no better.

The room was also freezing. We turned up the heat as per the instructions on the unit but even with the heat going full blast the unit was still spitting out a steady stream of cold air which we were told was “normal”.

The bathroom was fine but the tub doesn’t really drain – it takes forever. From reading other reviews this is pretty standard at this hotel. I didn’t think that would bother me but when I was standing in calf deep water it kind of did.

We were given a room near the elevators and the sound was terrible. All night long the sound of the elevators and the chatter of people coming off them kept waking us up. There was also a large group of unaccompanied teenagers on our floor for the first two nights and they kept running up and down the hall or sitting outside their rooms laughing and chatting until the wee hours. On the weekend we had noise of the bar right underneath us with music thumping until midnight. We didn’t get a single decent night’s sleep while staying here.

The breakfast buffet was okay. When we got to the restaurant most of the trays and all of the juice bottles at the buffet were empty. We mentioned this to a staff member and were told to take a seat, someone was currently taking care of it. 20 minutes later the food was replenished and there was a crowd of people rushing to get their breakfast. We were nearly late for the trade show we were participating in.

Speaking of, after a long day on our feet we came back hoping to take a soak in the hot tub only to be told it was indefinitely closed. Not really impressive considering it was one of the reasons we chose the hotel.

We did complain about all of the above but there was no resolution, at all. We would have changed hotels but with the schedule of the show we were attending we just didn’t have time to find new digs.

I think it’s safe to say that we won’t be staying here again. And the company I work for will no longer be using this venue for its staff. A huge disappointment. You can find something better at the same price for sure.

Stains and dirty carpets in rooms and hallways. Mattresses are saggy and really need to be replaced. Mismatched furniture in rooms. Our desk chair was a kitchen chair. If rooms were clean this could be overlooked as this is most important to us. Nice and friendly staff. Close to shopping!

Rooms were ready and clean even though we showed up a little early. The buffet breakfast was good value. Some of us had the hot and some the continental. Food was well supplied and kept fresh. Staff friendly and attentive. We have stayed at the Chimo an average of twice a year for the last 3 years with always the good outcome. Some of the rooms need updating.