We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to BEST WESTERN PLUS Macies Hotel

BEST WESTERN PLUS Macies Hotel – reviews, photos

1274 Carling Avenue, Ottawa, Ontario K1Z 7K8, Canada
Hotel amenities
Special offer
Earn a $50 Gift Card
BEST WESTERN PLUS Macies Hotel
Ranked #25 of 62 hotels in Ottawa
4.0 of 5 stars 47 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

47 reviews from our community

    Trip type
Traveller rating
    12
    20
    9
    5
    1
Date Rating
Out In The Country
Senior Contributor
44 reviews 44 reviews
Reviews in 42 cities Reviews in 42 cities
23 helpful votes 23 helpful votes
“Missed An Opportunity To Be Great”
3 of 5 stars Reviewed 17 February 2011

Front desk is efficient. Rooms are clean, bed is comfortable. price is acceptable. This hotel has missed the boat in two areas; one major, one minor. First is, the so-called non-smoking rooms stink of smoke. The hallways smell awful. Obviously, the no-smoking policy is not enforced. Either enforce it or don't say you have non-smoking floors.
The second area is the lack of complimentary breakfast which is often available in this type of hotel.

  • Stayed February 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask mslade about BEST WESTERN PLUS Macies Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Comfortable Lodgings”
4 of 5 stars Reviewed 4 October 2010

We stayed at this hotel weekend of Sept 24/25 , 2010 - 2 queen beds in room were comfortable - the room was clean - the bar size fridge worked well - lots of hot water for showers - we had a ground floor room with easy access to parking lot -- although too cool for us to swim , some hearty kids did go and seemed to enjoy - pool looked clean with a nice patio

Breakfast in the Café was good and price reasonable.

Staff were friendly an helpful throughout.

This is a good place for a weekend or longer.

  • Stayed September 2010, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask dorgadog about BEST WESTERN PLUS Macies Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Picton, Canada
1 review
“A Nice Relaxing Place To Stay”
3 of 5 stars Reviewed 3 August 2010

After driving for 3 hours, my grandmother, my sister and a couple of cousins settled in for 2 nights at the Best Western. The first impression of the room was that it seemed very clean and tidy. The beds were very comfortable, and the service was good too. We needed an extra bed for one of my cousins, and people from the front desk came and gave us an extra bed. It was very comforting to come back to the room at night after the long days of travel. Going to the pool for a few hours at a time was also very relaxing, as there were not a lot of people while we were there. it was close to everything we wanted to go to.
When it came to tidying up our stuff and leaving, we double checked everything and there were 2 socks under our bed that didn't belong to us. I would recommend that anyone with kids visit this hotel.

  • Stayed August 2010, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask TheWanamakers about BEST WESTERN PLUS Macies Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, Canada
1 review
“never trust the employees”
1 of 5 stars Reviewed 31 May 2010

I stayed at this hotel for a night. I accidentally forgot my phone in their hotel. They did't even try to look for the owner. It was a week ago before i found out that my phone is there. The first guy that I talked to assured me that my phone is there and told me to call monday because the person in charge is not there. I called Monday not only once but 3 times and they told me to call back again and again. Finally I talk to somebody and told me that she can't tell me if my phone is there because the hosekeeper is all over the hotel. It's only a four level hotel. 1 hour is enough to find the person in charge or the housekeeper. Can't they check the lost and found? I don't know if they are using their brain or they are just too lazy to do their job! And nobody told the person in charge (lost and found department) that somebody is looking for a phone and they found it.
When I told them that I lost my phone they didn't ask when what kind etc.
I will never go back to this hotel anymore.

  • Stayed May 2010, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask marilyn5599 about BEST WESTERN PLUS Macies Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMaciesHotel, Guest Relations Manager at BEST WESTERN PLUS Macies Hotel, responded to this review
23 September 2011
Dear Guest,

Thank you for taking the time to review our property. Family owned and operated for over 70 years, Best Western Plus Macies Hotel always endeavours to provide excellent service and value to our guests.

I am sorry to hear you were not pleased with the service you received following your stay at the Hotel. As I am sure you can appreciate, we are unable to advise guests about personal articles left behind due to privacy policies. Nevertheless, our records indicate your property was safely returned after you advised us it was here.

Please rest assured we have taken your feedback seriously, as it will help us to provide our guests with the high level of service they have come to expect from Best Western Plus Macies Hotel.

Kind regards,
Tracey Kennedy
Customer Service Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
British Columbia
1 review
“Repeat Guest”
4 of 5 stars Reviewed 8 December 2009

Our two visits within a short period were to attend to family matters. During the first visit our hotel selection was based on word-of-mouth; we were greeted with friendly and accommodating staff who were sympathetic to our family situation and ensured our stay was as comfortable as possible.

The hotel was clean, central to our needs and comfortable.

Our most recent visit to this hotel was by choice based on our previous and positive experience. Once again our needs were met including requirements for a newborn and room proximity by multiple family members.

It is obvious the word-of-mouth referral given on our first visit has merit and we would recommend this hotel to others.

  • Stayed December 2009, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask BCCoastFamily about BEST WESTERN PLUS Macies Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed BEST WESTERN PLUS Macies Hotel also viewed

BEST WESTERN PLUS Victoria Park Suites
4.5 of 5 stars 175 Reviews
Ottawa, Ontario
Show Prices ABS:HotelCheckRates-d182016?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Albert at Bay Suite Hotel
4.5 of 5 stars 392 Reviews
Ottawa, Ontario
Show Prices ABS:HotelCheckRates-d182966?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
The Westin Ottawa
4.5 of 5 stars 525 Reviews
Ottawa, Ontario
Show Prices ABS:HotelCheckRates-d185620?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 62 hotels in Ottawa, ranked by popularity »

Been to BEST WESTERN PLUS Macies Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about BEST WESTERN PLUS Macies Hotel

  • Best Western Ottawa
  • Ottawa Best Western
Address: 1274 Carling Avenue, Ottawa, Ontario K1Z 7K8, Canada
Price range (per night):* INR7,412 - 8,304

Owners: What's your side of the story?

If you own or manage BEST WESTERN PLUS Macies Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
BEST WESTERN PLUS Macies Hotel
Show the lowest price for this hotel (from our partners)
Show Prices