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BEST WESTERN PLUS Macies Hotel – reviews, photos

1274 Carling Avenue, Ottawa, Ontario K1Z 7K8, Canada
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BEST WESTERN PLUS Macies Hotel
Ranked #25 of 62 hotels in Ottawa
4.0 of 5 stars 47 Reviews
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47 reviews from our community

    Trip type
Traveller rating
    12
    20
    9
    5
    1
Date Rating
Hamilton, Canada
Senior Contributor
21 reviews 21 reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
“Always reliable, well located”
4 of 5 stars Reviewed 14 October 2011
1
person found this review helpful

Nine of us stayed there for the Thanksgiving weekend, to join in on family festivities in the west end of Ottawa. Clean, comfortable and all around pleasant. Heard that the line-up for breakfast was very long on Sunday, so we got a recommendation (from another guest) for what turned out to be a great bagel place. The place is surrounded by road construction, so be prepared for a little frustration. Front desl staff were friendly & helpful. Will stay there again. Enjoyed the free apples!

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
1 review
“Great for smokers!”
2 of 5 stars Reviewed 12 October 2011

I booked this hotel for my parent's travel accommodations based on the reviews I found on Trip Advisor ... The hotel was nothing to RAVE about. Most of all what was disappointing was the fact that it was never noted that this hotel allows smoking. Yes, its true. The 2nd floor is designated to smokers and those with pets. Of course being that the hotel uses the same ventilation system, lets just say that hotel could have been considered a complete smokers hotel.

Be aware that there is a lot of construction in that area and was a real frustration for the people transporting them to and from the hotel.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMaciesHotel, Customer Service Director at BEST WESTERN PLUS Macies Hotel, responded to this review
19 October 2011
Dear Guest,

Thank you for taking the time to review our property. Family owned and operated for over 70 years, Best Western Plus Macies Hotel always endeavours to provide excellent service and value to our guests.

We are sorry to hear you were not satisfied with your stay. We agree that smoking rooms present a challenge and that is why our hotel will be going smoke-free as of January 2012. We do not allow pets in our hotel and each room does have its own ventialation system. We also understand the construction on Carling Avenue has made it difficult to navigate. It is expected to be completed in Spring 2012.

Please rest assured we have taken your feedback seriously, as it helps us to provide our guests with the high level of service they have come to expect from Best Western Plus Macies Hotel.

Kind regards,
Tracey Kennedy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Senior Contributor
39 reviews 39 reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
“Nice hotel but still smells really smoky”
3 of 5 stars Reviewed 12 October 2011
1
person found this review helpful

Macies is a nice hotel, my room was well appointed and clean. There's a restaurant downstairs that I used for breakfast; the food was well cooked and prices were reasonable. The staff were very friendly. My complaint is (probably the carpeting) that the whole hotel smelled of smoke. Fortunately I was able to open my bedroom window, and I used the a/c unit to recycle the air. That cleared my room so I wasn't uncomfortable, but when I got home I felt my clothes were somewhat smoky. So if they would rip out and replace the carpet, I think Macie's would be a great value. For now, if you are sensitive to smoke, don't go.

Room Tip: Get an upper floor so you can open your window.
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  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Abbotsford
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Friendly staff, comfortable room”
4 of 5 stars Reviewed 7 October 2011
3
people found this review helpful

I stayed here for 2 nights while on personal business and a bit of touring the area. The staff were friendly and professional. The room I reserved was waiting for me upon my late arrival. Being a woman travelling alone, I felt safe at this hotel. The room and bed were very comfortable. The no additional charge wireless internet was appreciated.

  • Stayed September 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado Springs, Colorado
Top Contributor
111 reviews 111 reviews
Reviews in 65 cities Reviews in 65 cities
55 helpful votes 55 helpful votes
“Excellent Hotel - Great Service - Convenient Location”
5 of 5 stars Reviewed 29 September 2011
1
person found this review helpful

We stayed here for three days on our recent road trip through parts of Canada.

We had a large King room which was very tastefully decorated - the bathroom was large and comfortable with a lot of counter space, the room had a refrigerator, the linens were first rate and the bed was very comfortable. Parking was easy, there was an in house coin laundry, professional and courteous staff and a small restaurant in the basement.

We are not early risers on a trip like this and each day we went for a late breakfast. The restaurant is very small but the service, provided daily by Francine, was excellent and friendly. We ate there each day and found the prices reasonable and the food good. We would recommend that too.

We toured Ottawa and even made a day trip to Montreal - a bit of a drive at the low speed limits (compared to the US) but enjoyable - and Macies hotel was a welcome place to return each evening.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMMaciesHotel, Guest Relations Manager at BEST WESTERN PLUS Macies Hotel, responded to this review
14 October 2011
Dear Guest,

Thank you for taking the time to review our property.

We would like to thank you for your kind comments about our Hotel and the Cafe 1274 restaurant. As a family owned and operated hotel for over 70 years, we endeavour to provide the best service and value to our guests and we appreciate knowing we have done our job.

Thank you again and we look forward to welcoming you back to Best Western Plus Macies Hotel.

Kind regards,
Tracey Kennedy
Customer Service Director
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Additional Information about BEST WESTERN PLUS Macies Hotel

  • Best Western Ottawa
  • Ottawa Best Western
Address: 1274 Carling Avenue, Ottawa, Ontario K1Z 7K8, Canada
Price range (per night):* INR7,412 - 8,304

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BEST WESTERN PLUS Macies Hotel
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