Made my reservations with the Delta...tried to check in at the Delta...and they sent me down the street to the National. It changed ownership / names between the time I reserved and checked in. It's a very old hotel. Desperately in need of some TLC. Door to my room jammed every time I tried to get in. Wireless didn't work. No desk. Internet connection in a very strange place. Dark shower. Shower took for ever to warm up. Room had a draft and felt cold. Oh yeah...and they charged me $220 instead of the $140 rate I had been given (yes, they did correct it...but what a pain to have to go back).

We were told by the res. that we would get a suite but when we arrived we found out that not only it was not a suite it didn't even have wi-fi or a fridge! Come on, what kind a of a 3,5 star hotel does not have these anymore? I am wondering if this happened because we booked through Priceline. So my advice: do not book through Priceline or get a written confirmation about the room in detail at the time of booking.

The Delta Ottawa Hotel and Suites will be re-branded "The National" effective February 1, 2012. The former Crowne Plaza kitty-corner across the street is under renovation as the Delta Ottawa Centre.

Let me be upfront - this is not a hotel where women travellers would feel comfortable. Access to rooms unsecure – every morning woke up to advertisements for “massages” and pizza under door. Banging on the doors in the early morning hours by unruly guests. Used condom in the corner of the guest room elevator at 8 am. Did not feel safe walking to from hotel in evening – it is 20 minutes away from restaurants, etc.

I took the time to write and express my concerns to the manager, and received a generic email three weeks later that did not address any issues.

It’s hit or miss as to whether you can park at the hotel – there is no valet parking available – I was told by hotel staff they lost their license to park due to some “incidents”. It is a privately owned parkade and there are no specific spots reserved for hotel guests that I could find.

There is no formal valet or luggage assistance available.

The hotel is very dirty. Dust and dirt are everywhere in public areas and in rooms.

There is no in-room WiFi – seriously? For a business hotel?

Bathroom fixtures and room décor and electronics are 20 years old and falling apart. Bed uncomfortable. Lampshades falling apart and torn curtains.

Front desk staff abrupt to the point of rudeness and shrug their shoulders when asked basic questions about business services.

Room service – almost impossible to get a hold off, kept having to “call me back” and interrupted constantly when trying to order. Food arrived ½ hour after promised, cold.