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The National Hotel and Suites Ottawa – reviews, photos

3.5 of 5
361 Queen Street, Ottawa, Ontario K1R 7S9, Canada (Formerly Delta Ottawa Hotel and Suites)
Hotel amenities
The National Hotel and Suites Ottawa
The National Hotel and Suites Ottawa
The National Hotel and Suites Ottawa
The National Hotel and Suites Ottawa
The National Hotel and Suites Ottawa
The National Hotel and Suites Ottawa
Ranked #32 of 62 hotels in Ottawa
3.5 of 5 stars 167 Reviews
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167 reviews from our community

    Trip type
Traveller rating
    30
    69
    38
    19
    11
Date Rating
Montreal, Canada
1 review
“The worst place to spend New Years Eve”
1 of 5 stars Reviewed 1 January 2012

Manager Natasha is rude to customer , they tell you to find a new hotel if your not happy, Parking is expensive, Elevator not working well, 6 pm and room are still being clean, also we had check out at 12 and Manger Natasha argued with us and told us it 11 and that is it, even we had the email conformation that if we are not happy go to another Hotel and good luck with that

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask norman f about The National Hotel and Suites Ottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTurpin, Manager at The National Hotel and Suites Ottawa, responded to this review
25 January 2012
Thank you for posting your comments on Tripadvisor. We were sorry to learn you were disappointed with your stay at the Delta Ottawa, and with the manner in which your situation was handled by our Guest Service Team. I would like to assure you we strive to provide all of our guests with exemplary service and accommodations.
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London, Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Always an excellent stay”
5 of 5 stars Reviewed 1 January 2012

The Delta Ottawa is in an excellent location being steps from the famous Sparks Street and our Canadian Parliament buildings making it easy to venture to all attractions. Staff members were all polite and respectful wanting to ensure that our stay is memorable. We were in a Signature Club Room, meaning we were on a top floor requiring special access where we had access to the Signature Club Studio which provided snacks and a continental breakfast.

There is nothing bad to say about the Delta Ottawa. Delta’s regardless of where you go, definitely uphold their reputation of being a solid 4 star hotel.

Room Tip: Would strongly encourage you to spend more to stay on the Signature Club floors
See more room tips
  • Stayed May 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Zeusy1 about The National Hotel and Suites Ottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTurpin, Manager at The National Hotel and Suites Ottawa, responded to this review
19 January 2012
Thank you for sharing your review through Tripadvisor. At Delta, we value your comments and suggestions, as they allow us to improve and maintain our high standards of quality, both in service and accommodation. This is essential to our goal of exceeding our Guest's expectations. It is always a pleasure to receive such positive feedback and rest assured we will share your comments with our entire Team.
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Chambly, Quebec
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Clean and well located”
4 of 5 stars Reviewed 27 December 2011

one night stay, but overall a nice place.

Like
Soundproof room
Clean
Balcony
Friendly and bilingual staff
Nice location

Unlike
Mold in the pool room

  • Stayed October 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask referee78 about The National Hotel and Suites Ottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTurpin, Manager at The National Hotel and Suites Ottawa, responded to this review
11 January 2012
Thank you for taking the time to offer your feedback and note the cleanliness of guestrooms and friendly bilingual staff at Delta Ottawa Hotel & Suites. We were concerned to learn you found some mold in the pool area. Please accept our apologies and assurance that your comments have been brought to the attention of those concerned so that we may address this matter. We look forward to welcoming you back in the future.
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Toront, ON
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
107 helpful votes 107 helpful votes
“Great Location, but Totally Uninspiring”
3 of 5 stars Reviewed 19 December 2011
1
person found this review helpful

The Delta Ottawa Hotel and Suites is in a perfect location -- a short walk down to the Supreme Court or over to Parliament, close enough to Sparks Street or up Bank. Much better location than either of the other "suites" hotels. So good on them for location.

But otherwise, this is a hotel that is desperate for a renovation. It's not that it's run down, per se, but it looks like it was built and furnished cheaply, and long ago. It has kind of an air of mediocrity to it. This goes from the checkin lobby up to the rooms themselves.

I stayed in a suite, which had a nice balcony looking north with a view of the War Museum and the river, but of course they provide you with no patio furniture so it's kind of a place to stand outside, I guess. The room itself was massive -- the dining room area was very large for example. But the furnishings were cheap and tired -- an uncomfortable couch, a bland dining room set, etc. The mini-bar was removed, another sign of cheapness.

All of that said, the room was clean, the staff was fine, and the location was great, it's just that this hotel has all the character you'd expect from a hotel in Eastern Europe. And while not every hotel has to be a boutique hotel that you'd find in parts of Manhattan, it wouldn't kill the Delta chain to invest a bit more into this hotel to make it not so soul-crushingly bland.

  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Anonymous416 about The National Hotel and Suites Ottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTurpin, Manager at The National Hotel and Suites Ottawa, responded to this review
19 January 2012
Thank you for taking the time to offer your feedback. We were pleased to learn you enjoyed the proximity of Delta Ottawa Hotel & Suites to all of the sites and attractions in downtown Ottawa, and appreciated the spaciousness of our suites. It was also nice of you to note the high standard of cleanliness during your stay. We were sorry to you were disappointed with the decor, rest assured your comments have been shared with those concerned. We hope to have an opportunity to welcome you back in the future.
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Saskatoon, Canada
1 review
1 helpful vote 1 helpful vote
“Fantastic food great staff”
5 of 5 stars Reviewed 14 December 2011
1
person found this review helpful

our stay was wonderful. The food was excellent and nutritious. the staff were courteous and the hotel is full of repeat guests- its no wonder

Room Tip: the signature club floor has great appetizers
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  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask maureen k about The National Hotel and Suites Ottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KTurpin, Manager at The National Hotel and Suites Ottawa, responded to this review
11 January 2012
Thank you for taking the time to share your kind remarks and recommend Delta Ottawa Hotel & Suites. We are pleased you enjoyed your stay. Rest assured your positive feedback will be shared with our Team Members. We look forward to welcoming you back in the near future.
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Additional Information about The National Hotel and Suites Ottawa

  • Delta Ottawa Hotel
  • Delta Ottawa
  • Ottawa Delta
Address: 361 Queen Street, Ottawa, Ontario K1R 7S9, Canada (Formerly Delta Ottawa Hotel and Suites)
Price range (per night):* INR8,137 - 14,378

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