Fairfield is a good chain, but this hotel does not meet its standards because it is not being properly maintained.
The hall carpets are worn and dirty. The bedding has a tired look, and the pillows are second rate. The individual air conditioning unit in our room was too noisy - not just the usual whooshing of air but additional noise that I associate with wear or something loose - and we were told that this was an older hotel and that was the way they were. The room windows are sealed, which is good for energy efficiency but bad for removing odors from previous occupants and cleaning solutions. The shower plumbing was functional but cheap.
The fan in the one elevator was extremely noisy - again, a wear problem - and appeared dusty.
It also appeared that family of hotel staff were eating in the breakfast area, which was already too small and overcrowded on this holiday weekend.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 September 2011
Thank you for taking the time to review your recent stay with us. I am truly sorry you did not enjoy your time with us more.
We are constantly striving to upgrade our property to ensure our guest's satisfaction, and have made significant investments in the past three months to improve many of our amenities. While there are still areas requiring our attention, please rest assured that we are aware of these opportunities to improve our product, and are addressing them as quickly as we are able. As an example, we have already ordered new carpet to replace the hall carpets that you had noted were worn.
If you would like to discuss your stay further, please feel free to contact me at (905)829-8444, or by email at brian@sunnyhospitality.ca. I would be more than happy to speak to you.
As we continue to improve our product, I hope that you will consider staying with us again the next time you find yourself in the Oakville area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC