Stayed here during a business trip for about 9 days.

Reception was not very interested in being helpful (they seemed to be very busy all the time).

Rooms were clean and the food from room service was acceptable.

Overall, I was neither impressed nor disappointed. It's a hotel that serves a need for a place to sleep in at night without any pretensions.

Wonderful rooms, great service, I don't have much else ot say. Overall it was a great experience. The location is nice because it's not right downtown, so depending on why you are visting Toronto, this hotel might be right for you.

This hotel promises many things such as : a great experience, great customer service, clean rooms etc . It is unfortunate that the word great is used to describe any of the characteristics of this hotel. The service at the front desk lacks sharpness, I was the only one waiting to be checked in and it took over 25 minutes ( I had already a reservation and a credit card on file)! I had requested a microwave and fridge in the room ( extra$) and when I got my room they I had to wait a few hours before getting them. The room smelled like the person who stayed there before and there was a weird smell ( something like cooked spinach) in the air... Nothing against spinach but I didn't particularly like the 24/7 smell. The carpet is not the nicest which is not really a problem but it looks dirty especially in the hallway. For the price that I paid ( which I was told was a discounted price) I'm disappointed. I spoke to another guest who paid about 30$ less per night than me ( from a discount website) and at that price I wonder if my disenchantment would have been as much as it is now. One thing that was very much enjoyable was the chicken quesadilla.

I stayed here for one night with my boyfriend. We received a nice room that was nicely furnished and updated. Our view was of the outdoor swimming pool which we did not use during our stay. Our room did not have a balcony but we did go into another couple's room which did have one. That room was clearly not as nice as ours. It appeared to be a bit outdated and old. I guess we were lucky with getting a nice room.

The lobby appeared to be updated with nice furnishings. The lobby was busy during both check-in and check-out. We waited about five to ten minutes in line. The front staff was courteous and everything went smoothly.