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Toronto Don Valley Hotel & Suites – reviews, photos

3.5 of 5
175 Wynford Drive, North York, Ontario M3C 1J3, Canada (Formerly Crowne Plaza)
Hotel amenities
Toronto Don Valley Hotel & Suites
Ranked #4 of 8 hotels in North York
3.5 of 5 stars 152 Reviews
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152 reviews from our community

    Trip type
Traveller rating
    32
    50
    25
    21
    24
Date Rating
Johor Bahru, Malaysia
Senior Contributor
35 reviews 35 reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“Averagely Average”
3 of 5 stars Reviewed 15 December 2011
2
people found this review helpful

Stayed here during a business trip for about 9 days.

Reception was not very interested in being helpful (they seemed to be very busy all the time).

Rooms were clean and the food from room service was acceptable.

Overall, I was neither impressed nor disappointed. It's a hotel that serves a need for a place to sleep in at night without any pretensions.

  • Stayed April 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask AlvinChanJB about Toronto Don Valley Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin Porter, General Manager at Toronto Don Valley Hotel & Suites, responded to this review
22 March 2012
Dear AlvinChanJB,

Thank you for your feedback and posting your comment on Trip Advisor - I am disappointed to hear that our Front Desk staff were not as helpful as they could have been, we take pride in our customer service and I apologize that we were not able to create a memorable experience for you.
Rest assure that we put our staff through extensive training to ensure our guests needs are met at all times and are felt that they are well taken care of.
We would love to have you back to make another impression - if you have any other questions or concerns please feel free to email me at sdeocampo@atirahotels.com.

Samantha de Ocampo
Customer Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ontario canada
Contributor
18 reviews 18 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Beautiful place”
5 of 5 stars Reviewed 13 December 2011
1
person found this review helpful

Wonderful rooms, great service, I don't have much else ot say. Overall it was a great experience. The location is nice because it's not right downtown, so depending on why you are visting Toronto, this hotel might be right for you.

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask hszumowski about Toronto Don Valley Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin Porter, General Manager at Toronto Don Valley Hotel & Suites, responded to this review
22 March 2012
Dear Trip Advisor Member,

Thank you for posting your comments and the great feedback! I am glad that you had a great experience and you enjoyed your stay with us.
We hope to see you again so we can make more great experiences for you.

Samantha de Ocampo
Customer Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
partytime13
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
“Not what I was expecting”
3 of 5 stars Reviewed 24 November 2011
3
people found this review helpful

This hotel promises many things such as : a great experience, great customer service, clean rooms etc . It is unfortunate that the word great is used to describe any of the characteristics of this hotel. The service at the front desk lacks sharpness, I was the only one waiting to be checked in and it took over 25 minutes ( I had already a reservation and a credit card on file)! I had requested a microwave and fridge in the room ( extra$) and when I got my room they I had to wait a few hours before getting them. The room smelled like the person who stayed there before and there was a weird smell ( something like cooked spinach) in the air... Nothing against spinach but I didn't particularly like the 24/7 smell. The carpet is not the nicest which is not really a problem but it looks dirty especially in the hallway. For the price that I paid ( which I was told was a discounted price) I'm disappointed. I spoke to another guest who paid about 30$ less per night than me ( from a discount website) and at that price I wonder if my disenchantment would have been as much as it is now. One thing that was very much enjoyable was the chicken quesadilla.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask partytime13 about Toronto Don Valley Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin Porter, General Manager at Toronto Don Valley Hotel & Suites, responded to this review
22 March 2012
Dear Trip Advisor Member,

I am disappointed to hear that your stay with us was less than perfect. We take pride in our quality of service and I am sorry to hear that our staff were not as responsive as they could have been.
Also, our hotel is now undergoing renovations which include guest rooms and hallways to give us a more fresh, modern and chic look.
We would love for you to come stay with us again, please feel free to contact me at sdeocampo@atirahotels.com and I can definitely give you a 10% discount on your next stay with us so we can set a better impression and make you feel you are getting value for your money.

Warm regards,

Samantha de Ocampo
Customer Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Welland, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Nice room”
4 of 5 stars Reviewed 23 November 2011
1
person found this review helpful

I stayed here for one night with my boyfriend. We received a nice room that was nicely furnished and updated. Our view was of the outdoor swimming pool which we did not use during our stay. Our room did not have a balcony but we did go into another couple's room which did have one. That room was clearly not as nice as ours. It appeared to be a bit outdated and old. I guess we were lucky with getting a nice room.

The lobby appeared to be updated with nice furnishings. The lobby was busy during both check-in and check-out. We waited about five to ten minutes in line. The front staff was courteous and everything went smoothly.

  • Stayed July 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask tz26 about Toronto Don Valley Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, Canada
Top Contributor
56 reviews 56 reviews
Reviews in 25 cities Reviews in 25 cities
37 helpful votes 37 helpful votes
“A Nice Inexpensive Toronto Hotel”
4 of 5 stars Reviewed 23 November 2011
2
people found this review helpful

We stayed at the Toronto Don Valley Hotel for the weekend and were very pleased. I chose this hotel as a lower cost alternative to staying downtown. And I am very glad we did. It is older but very clean. The carpet in some of the hallways looks a little tired, but if this bothers you feel free to spend $200 to stay downtown in a smaller room compared to the $75 I paid here. The bed was absolutely wonderful, we slept very well. We had heard customer service was not good here, but that is not what we experianced at all. I had booked a room with a King size bed, when we got to room that is not what I got. When I called front desk they fixed immediately, in fact they had keys waiting for me by the time I came back to front desk. We also tried the breakfast buffet. It had closed about 5 mins. before we got there but they were very good about. Telling us to go ahead and serve ourselves as much as we would like because they were going to start taking down the buffet. In fact the server saw what I was eating and brought more of everything I had to make sure I had enough. All in all I would recommend this hotel it is in a good location to get around town is clean and inexpensive. A very rare find in Toronto!

Room Tip: The fifth floor is the quiet floor. You could hear a pin drop on this floor.
See more room tips
  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Badb88 about Toronto Don Valley Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Toronto Don Valley Hotel & Suites

  • Crowne Plaza North York
  • North York Crowne Plaza
Address: 175 Wynford Drive, North York, Ontario M3C 1J3, Canada (Formerly Crowne Plaza)
Price range (per night):* INR7,356 - 10,644

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