This is the WORST hotel I've ever seen/been to. The staff was not ANY help. They charged my room on 2 of my credit cards! The room was freezing & the heater was noisy & after 20 min running only put out mildly warm air. The hall down to our room smelled like heavy use of disinfectants, cleaners, air fresheners. When looking under the sheets, we found gray-black smears...evidence of bed bug poop. I have asthma & started coughing severely shortly after arriving @ this hotel. I used my inhaler without any relief. I couldn't stop deep, heavy coughing...to the point that I felt like I might vomit. I was afraid that if I stayed much longer, I would need to see a doctor/go to a hospital. The "general manager" was no help, either. After finding another hotel to stay at, we checked out in less than a total hour. When we returned home (12/5/11) I started to try to call the general manager& the 2 credit cards to get the charges removed. On 12/6/11, I made 3 calls to talk to the general manager (Raman Rajendra) & each time he assured me he would "call me back" in a certain time period. He failed to return any of my calls. It was then that I called the corporate headquarters for the Comfort Inn Hotel chain....Choice Hotels & spoke to a gentleman who listened to my complaints & total dissatisfaction with this branch of the Comfort Inn hotels. It has taken me from 12/6/11 to today (12/12/11) to finally get the charges from my 2 credit cards removed. I would not want my dog or cat to have to endure the conditions at this Comfort Inn. WHATEVER YOU DO, DO NOT PLAN TO STAY @ THE COMFORT INN @ 66 NORFINCH DRIVE IN THE TORONTO AREA. The city listed could be either "Downsview" (as stated on the general manager's business card) or "North York" where the corporate offices have it listed! WHAT A HORRID, AWFUL, PLACE WITH UNCARING STAFF & GENERAL MANAGER. Avoid this place, unless you enjoy bed bug bites, excessive coughing, sleeping in the cold with only a thin blanket & NO help from the staff!!!!!!!!
Room Tip: This is possibly the WORST hotel I've EVER been to. 1st, I made reservation on-line, gave them...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 May 2012
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC