We loved Niagra-on-the -Lake, but were greatly disappointed by our experience at this B&B. We have stayed at many B&B's in America and abroad, and although this building is beautiful (and the gardens, as well), it was very unwelcoming. It seems the owners saved most of the first floor space for themselves. You walk in the beautiful front door and have only the foyer and dark dining area for guests. People stood in the foyer and talked, since there were not many places to go. We could hear voices bellowing in our room. The main problem was the poor air conditioning. It was HOT in the loft where the bed was. The air cannot be controlled in the room. When we spoke to the owner about it, he spoke to us in a loud and inhospitable tone. All we needed was for him to empathize and say he'd make the air cooler. Instead, he said that no one else had complained,as his evidence that we were demanding and wrong. We did not stay there our second night and were still charged, It was an expensive decision, but we slept great in a cool room elsewhere. Just for the record, the sheets were stiff and rough, as if they had been starched. So much potential at this place, but it is not quite there.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 September 2010
This review is very inacurate and misleading. These guests complained that most of the main floor was used by the owners when in fact most of the main floor area of the Inn is taken up by a guest room, entrance foyer, the dining room and kitchen. There is nothing wrong with the air conditioning. When these guests arrived in the mid afternoon they opened all of the large windows in their suite (total window area about 28 square feet) and left them open all night. It was a very hot and humid time of year. The next morning when they complained about the temperature we explained that there was no way the airconditioner could keep the room comfortable with all of the windows open. There where 10 other guests in the building that night, 6 of them where also in loft rooms and they all felt the temperature was quite comfortable. Other guests were surprized by the comments made by these people.
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