My review would have been very different until just now. We stayed at Via Veneto over the weekend and although the room was lovely, location great, the host was NOT hospitable post stay when i emailed a complaint on room temperature.
Our room temperature was put to well over comfortable level on our second night, i would say 30degrees, we got home too late so didn't want to bother the host. Upon contacting the host the next day, she attacked me, telling me I was lying, no other client complained. She then proceeded to say we made no attempt to get to know them or the other guests, as far as i'm concerned it's the host's job not mine to get to know other guests. I could not make it to breakfast during my stay and I was accused of lying when I left at 9am (breakfast time ) to join a wine tour (1hr away). Last time i checked, it is a choice not obligation to sit down and have breakfast at a B&B.
Anyways, I dont have time to continue to explain the most recent conversation with this host, but i will definitely not recommend this place, unless you are ready to sit down with this sporadic woman for breakfast on her time every day of your stay, regardless of your schedule, and be prepered to chat with the other guests unless you want your head bitten off.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 October 2011
It is very unfortunate to see such a bad review. My husband and I have been running our bed and breakfast for 5 years and we have never come across a guest we were unable to accomodate or help in any way.
The guests booked a two night stay with us for the weekend. The morning after their first night stay, I noticed that they were leaving the house before breakfast. I went outside to ask them if they would be joining us for breakfast. We have in the past offered to serve breakfast early for guests who were unable to join us at our regular time and I thought that might be case. They declined and drove away.
The guests spent the day out of the house. They returned from dinner and immediately retired to their room for the evening. At 1:16am, my husband and I heard some noise in the driveway as we were still awake. We looked out the window to see the guests driving away. I checked their room. All of their luggage was gone and the front door was left unlocked, placing my family and my other guests at risk. The guests did not let me know if there was anything I could do for them. They didn't notify me of any concerns or issues. They simply drove away in the middle of the night with no attempt to contact me or settle their bill since they chose to depart early.
The following morning I received an email from the guest telling me that they left because she felt that the heat was very high in the house and that she could not sleep comfortably, despite the fact that she said she slept very comfortably the first night. She also told me in the email that since she was uncomfortable she would not be paying for the second night stay.
The temperature in the house does not fluctuate as we have a programmable thermostat set at 21.5 degrees Celsius (about 70 degrees Fahrenheit). The temperature was not altered at any time during her stay. Furthermore each room has a 3-speed ceiling fan, fully functioning windows and also heating vent closures which allow the guest to limit the amount of heat flowing into their room.
To ensure my guests' needs are taken care of I have a cell phone that they may contact at any time, 24 hours a day. My business card is placed in each of the rooms, as well as in the foyer. I also assure them that they can simply knock on the door to my living room at any time.
In my years of running a bed and breakfast I have never had a guest leave in the middle of the night due to an issue that could have been easily resolved. Nor have I ever had a guest refuse payment over their choice to leave.
The other couples staying that weekend both wrote to me to tell me about the wonderful time they had and that they wished they could have stayed longer.
It's a shame that the situation could not have been resolved during their stay. Since the guests made no attempt to approach me or contact me about the issue, I was unable to honour their demands for a free stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC