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Great Wolf Lodge – reviews, photos

3.5 of 5
3950 Victoria Avenue, Niagara Falls, Ontario L2E 7M8, Canada
Hotel amenities
Great Wolf Lodge
Great Wolf Lodge
Great Wolf Lodge
Great Wolf Lodge
Great Wolf Lodge
Great Wolf Lodge
Ranked #24 of 137 hotels in Niagara Falls
4.0 of 5 stars 719 Reviews
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719 reviews from our community

What travellers say about this hotel
  • Water park(100)
  • Cub club(25)
  • Wave pool(24)
  • Story time(23)
  • Lazy river(21)
  • Hot tub(19)
  • Very clean(19)
  • Queen beds(17)
  • Kid cabin(17)
  • Old daughter(17)
Traveller rating
    302
    223
    93
    57
    44
Only show reviews for Family (597) | Couples (6) | Business (11)
Date Rating
Whitby, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“COLD and lack of customer service”
1 of 5 stars Reviewed 13 February 2012
3
people found this review helpful

We went to Great Wolf Lodge over the winter holidays and from the moment we walked in the only word to describe the place was COLD.....the entrance was cold the rooms were cold the water park was freezing, my daughters lips were blue and we only spent an hour in the waterpark because it was so cold. We stayed most of the time in the "hot" tub, which was lukewarm. We had buffet in the evening and the restaurant was freezing. I had a spa service and the waiting room was freezing. The masseuse yawned throughout my whole service. I emailed customer service my experience along with another family that went with us and we never heard from them. Will never go back. Fallsview was FANTASTIC compared to this overpriced waterpark......

  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Chador R about Great Wolf Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GWL Management, General Manager at Great Wolf Lodge, responded to this review
3 April 2012
I am sorry to hear about the issues you had during your recent stay. These concerns will be reviewed and addressed with our Director of Aquatics.

Our waterpark is kept at 84 degrees, although it can feel chillier in the winter months. I apologize that this was the case during your stay.

I would like the chance to speak to you personally regarding your stay. Please call the lodge directly at 905-354-4888.

Sincerely,
Keith Simmonds
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vineland
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“GWL delivers smiles”
4 of 5 stars Reviewed 11 February 2012
3
people found this review helpful

GWL has so many reviews, here we hope is a little different take on it:

TV: My 8 year old son thought it would be good to review the TV. They offered Treehouse, YTV and Teletoon. However, the Teletoon network was snowy the entire visit. CNN, CBC Newsworld were offered for the adults.

Staff: They were great, the lifeguards never smiled, but they took their jobs very seriously.

Food: Expensive, bring your own.

Waterpark: Has lots of waterslides any 8 year old would love, but his back hurt afterwards because of all the pressure from the slides.

Digital Pictures on slides: Woolly Mammoth, Canada Vortex, and Niagara Rapids Run. Its fun to scan your wristband right before you ride, but it is $11.99 for one 5 x7 picture. Expensive.

  • Stayed February 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask leafs1967 about Great Wolf Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guelph
1 review
1 helpful vote 1 helpful vote
“great experience and 'food-allergy-friendly' staff”
4 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

Stayed all-inclusive for 3 nights with 3 kids (6, 3 and 6 mos.) in the "Kid Cabin" suite and had a blast! Clean, well-kept facility and amenities, room was excellent, buffet was great. Our main concern was that our 2 children with severe food allergies were accomodated. We emailed the resort in advance and received a fast response from the food and beverage manager indicating accomodations would be made. First night at dinner we told the server we had food allergies and the chef came out within 5 minutes to address our concerns and take us through every single item in the buffet to let us know if it was safe for our kids based on their egg, nuts and dairy allergies. Received same response next morning at breakfast - chef again came out to go through all the items in the buffet. At the waterpark, manager at the "Spirit Island" food venue was very knowledgable of all the ingredients and indicated again whch items were safe for them to have. I was extremely impressed. They obviously deal with food allergies a lot and take them seriously! Of course caution is still required as there is food everywhere inside the water park (no specific designated "food areas") but it was no real concern for us - no different than any other amusement park or dining out experience. I felt much more comfortable here from a food allergy standpoint than any of the much more expensive resorts we've gone to with the kids! Great job Great Wolf Lodge!

Room Tip: Apparently choosing a room where the bed is not next to the heating unit is advisable according to f...
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  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask A W about Great Wolf Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Fun for adults too”
4 of 5 stars Reviewed 9 February 2012

Took my girlfriend here for her birthday. At first I was unsure if we would feel out of place as 26 year olds in a water park designed for kids, but once inside, we saw enough adults there to make us feel comfortable (even if they were with their kids). The park had a good variety of large slides, and the lineups weren't too long (this was because only hotel guests were allowed into the park). The indoor wave pool was very shallow and not worth the time we spent in it walking around. Stick with the water slides, they are great--some slides are set-up next to one another, so you can even race your partner down to the pool.

Rooms were big and consistent with the lodge theme. Bedroom jacuzzi was magical ;)

Complaints? Price is a bit steep, but considering that they only allow hotel guests to use the water park, it's understandable.

  • Stayed August 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask cmanthomas about Great Wolf Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo, New York, United States
1 review
2 helpful votes 2 helpful votes
“Fantastic time ... wonderful staff!”
5 of 5 stars Reviewed 9 February 2012
2
people found this review helpful

We took an overnight trip to Great Wolf Lodge after getting a really good rate through a coupon code. After reading some of the reviews here, I had some trepidation, but we thought it'd be a fun time for our boys, ages 3 and 7, who both LOVE the water. It's so close to us (Buffalo, NY) we decided it'd be worth a try.

We had a BLAST! We just had a standard room, but it was fine. Absolutely immaculate. The boys adored the water park. Our 3-year-old went down waterslide after waterslide in the kids' area. Our 7-year-son swam and played water basketball and swam some more. It was very warm in the park (too warm, we thought at first, but once you're in the water it's nice) ... I'm usually always cold and even I was fine.

The staff was wonderful. Person after person took to time to engage the boys and tell them things about the hotel and the park. My 7-year-old has a disability and sometimes it's tougher to engage him than other kids, but they took the time and effort to do so. He loved it, and my very social 3-year-old was in heaven. Everyone was very polite and everyone was smiling.

Yes, the food is pricey. But it's comparable to other spots in Niagara Falls. We ate one meal there (dinner buffet, which had something for everyone) and brought a cooler with other food. All the rooms have fridges and microwaves, so it's easy to help your budget out a bit this way. The boys just wanted to gobble things down to get back to the water (and the arcade) anyway.

We'll be going back. And I just want to note again that the staff was fabulous, and I hope someone from GWL reads this and sees how much this little family appreciated it.

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jill K about Great Wolf Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Great Wolf Lodge

  • Great Wolf Niagara Falls
  • Great Wolf Hotel
  • Great Wolf Lodge Niagara Falls
Address: 3950 Victoria Avenue, Niagara Falls, Ontario L2E 7M8, Canada
Price range (per night):* INR13,598 - 23,630

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