My family stayed for 2 nights with another family. Two other families stayed with us the second night and another family came for the day. All together, there were 20 of us using the hotel's facilities at the same time. The room was clean and quite large, and the waterpark facilities were adequate. Our kids enjoyed it, but we've been to nicer waterparks. We ate all of our meals at Jack Tanners restaurant because we had the package with the coupons. Even with the coupons and the kids eating free, breakfast still cost us $30 and the food was not very good. Overall a decent getaway until our second morning. We went to the restaurant for breakfast and intended to go to the waterpark before we left. I wanted to take pictures of my kids at the waterpark. When we got back to our room, my camera bag was empty. Knowing exactly what I had done with my camera prior to leaving the room that morning, I went to the front desk to find out if anyone had been in our room while we were out. The manager finally got around to pulling the records on the lock and called us, as opposed to speaking to us in person, to tell us that the only other person who had accessed our room was the cleaning lady. Apparently it's the hotel's policy to have the cleaning staff knock on a guest's door in the morning and if no one answers to open the door to peak in, check to see if the room had been vacated and if not leave. We tore the room apart several times and the manager came up to search our room as well. Despite having proof that someone other than us accessed the room, he still would not entertain the possibility that the cleaning lady took my camera because she told him she only opened the door and did not enter the room. He also tried to suggest that my children unknowingly had my camera because they misunderstood me when I asked if they had seen the camera. He did not try to find any sort of resolution to the problem and all but came out and told us we were lying. Because the manager would not help us, we called the police. The police came and talked to the cleaning lady but she continued to deny taking the camera. After a while, we left, but by the time we got home less than two hours later, the police officer called me and told me that the cleaning lady in question admitted taking the camera and had returned it to him. I spoke with the manager who was on duty at the time and all he did was tell me that this has never happened in all the years he's been in the hotel industry. I sent an email to the owner requesting my money back and all he would do was offer a complementary stay. The email I received from him stated that because the employee’s actions were beyond their control, a complementary stay is fair compensation. I will never stay at this hotel again, not even for free. If you're looking for a waterpark vacation in the Niagara area, do not stay here. Spend a little more and go to a hotel that has better facilities and far better customer service.