I just stayed at the hotel this past weekend, Aug 7-9, and 2 stars is accurate. There were several problems: 1-their website offers a package that includes dinner, which I booked but upon check-in they would not honor it. They didn't even know they had a website which I pulled up on their lobby computer. They saw it and said they would get back to me but never did. When I called them back they said yes it's on there but it's not available and I had to show proof that I booked it in order for them to honor. Since I never received an email confirmation as promised, that wasn't possible. Now I know why i never got a confirmation. 2- The room wasn't ready when we arrived, so we waited approx 5 minutes for housekeeping to get it ready. At first it seemed very clean and nice. We turned the air on and left . Upon return, room smelled moldy. I am allergic to mold so my allergies were going crazy the entire weekend. The carpet was outdoor carpet with no padding so it was uncomfortable to walk on and was old and dingy, but was vacuumed clean.
Overall, the hotel staff was friendly, but let you know that is was a "budget" hotel. They were not going over and above for anything. I was sitting in the lobby and overheard a couple ask for a cork screw, response was we only have 1 and it's being used but you can walk to the store 2 blocks over and buy one.
I regret, regret, regret not staying somewhere else, getting a nice package that included breakfast, dinner and some activities. This hotel was $266 for the 2 nights and did not include anything. For $200 more we could have stayed closer to the Falls, gotten all meals included and the Great Gorge package. We spent approx $200 in meals alone!!!
The hotel is not as close as you think. It's at the end of the American Falls behind the old Casino. So it is approx a 2 1/2 mile walk to the Canadian Falls. A plus was the jacuzzi in the room. It felt good after walking all day to come back to. The beds were comfy and we slept very well.
Overall I give it a 2. I would not stay there again because I like to have more accomodations and though we didn't spend much time in the room, who wants to spend anytime in a smelly room. My allergies are still trying to recovery. The sister hotel, Comfort Inn & Suites was very nice, but I wouldn't stay there because it's overpriced for the location.
- Falls Niagara
