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Quality Hotel Fallsview Cascade – reviews, photos

2.5 of 5
5305 Murray Street, Niagara Falls, Ontario L2G 2J3, Canada
Hotel amenities
Quality Hotel Fallsview Cascade
Quality Hotel Fallsview Cascade
Quality Hotel Fallsview Cascade
Quality Hotel Fallsview Cascade
Quality Hotel Fallsview Cascade
Quality Hotel Fallsview Cascade
Ranked #35 of 137 hotels in Niagara Falls
3.5 of 5 stars 100 Reviews
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100 reviews from our community

What travellers say about this hotel
  • FREE parking(8)
  • Holiday inn(6)
  • Indoor pool(4)
  • Great location(4)
  • Tower rooms(3)
  • Would not stay(3)
  • Very nice(3)
Traveller rating
    21
    38
    19
    11
    11
Only show reviews for Family (22) | Couples (36) | Business (2)
Date Rating
Potomac, Maryland
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“customer service below choice standards”
3 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

I stayed at the Quality Inn on Jan 28th for 2 nights. While the room was OK I was extremely disappointed at the level of customer services provided by the front desk staff.The front desk was given strict(orders per her statement) to disallow guest any use of printers even the boarding passes or driving directions.However, I was instructed to go to the holiday inn next door and use their business center.20 ff weather but I walked there to find out they didn't even have a business center..The desk clerk said their software had a virus and couldnt look up anything in their computer. I asked fo the Manager's card and left. Breakfast was not served at the Quality Inn as listed on their website.No effort was made to explain why they had services listed but not provided. I am an avid traveler and choice hotels are a pleasure stay with this particular hotel staff made it difficult for me to add any positive feed back in customer service..

Room Tip: Balcony rooms offer falls view.
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna Mancuso, Guest Relations Manager at Quality Hotel Fallsview Cascade, responded to this review
13 April 2012
Thank you for posting your review about our property.
Our Quality Hotel strive on customer service and guest satisfation and although you did not have a good experience at our property your comments make us work harder to make sure each guest feels welcome.
The is no such policy at our property to not print boarding passes etc. for guests we do it on a daily basis so your information was incorrect and also being an employee yourself of a Choice property I find it very sad that you have to post negative comments about a collegue in the business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Nice location and rooms”
5 of 5 stars Reviewed 24 January 2012
3
people found this review helpful

15 mins walk from main street, 5 mins walk from falls, 1 minute from Skylon tower. Rooms were modernly renovated with....wait for it....hardwood floors! Room heaters a bit noisy.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Great Hotel for the Price”
5 of 5 stars Reviewed 19 January 2012

Stayed here in January (offseason). Not a 5-star hotel, but spotlessly clean and a great location. Right across from the casino, next to the Skylon Tower, and one block from the Falls. Has a very nic indoor pool. The staff were very friendly and helpful in every way. Hope to return soon.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask markehoward99 about Quality Hotel Fallsview Cascade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
2 reviews
3 helpful votes 3 helpful votes
“great stay”
4 of 5 stars Reviewed 11 January 2012
1
person found this review helpful

really cheap for a great room and awsome pool. only downside is its very noisy. you can hear everything from outside the room while trying to sleep.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask batsand about Quality Hotel Fallsview Cascade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Nicely refurbished rooms, but the price attracts the 'party crowd'.”
3 of 5 stars Reviewed 30 October 2011
1
person found this review helpful

Stayed 10/28. Checked in around 11pm and had to wait 10 minutes to even find a staff member. Proceeded to the room, which was clean and nicely redone, but had to listen to to a loud smoking/drinking crowd for the majority of the night. Though I don't fault the hotel for them, I could not reach anybody on the phone at 1AM to quiet the crowd down, as talking to them myself didn't work. Slept in earplugs, terribly, only to find the same obnoxious people drinking in the parking lot at 9AM when we got up.

Free parking and breakfast were a perk. It's also right next to the casino.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna Mancuso, Front Office Manager at Quality Hotel Fallsview Cascade, responded to this review
29 November 2011
Thank you for taking the time to post a review and to let us know about any problems you
my have had with your stay.
I apologize for my staff not being available to you at the time of check in or during the time you needed someone to quiet the guests and this I will address with them
I strive on complete customer satisfaction and your comments can only make us work harder.


Donna Mancuso
Guest Service Manager
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Additional Information about Quality Hotel Fallsview Cascade

  • Quality Hotel Niagara Falls
  • Cascade Inn Niagara Falls
Address: 5305 Murray Street, Niagara Falls, Ontario L2G 2J3, Canada
Price range (per night):* INR3,845 - 9,641

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