My husband and I stayed for three nights for business and pleasure (Wed-Fri). We have Silver Elite status so we received our upgrade to a King Fallsview Suite with the whirlpool tub. The hotel, and frankly the city, was a ghost town from Wednesday to Thursday so parking and check-in were a breeze. The location was a convent to the horseshoe falls area and Fallsview Casino. The sleep number bed, whirlpool tub, and view were a treat for us. Loved the updated decor. We enjoyed a good breakfast at the lobby restaurant, Tony Roma's, on one of the mornings. Good prices, friendly service, and good portions. We didn't have a chance to use the pool or gym while we were there. We checked out at 6am on Saturday morning and needed to be driven down the street to pick up our car in a lot. The man was very friendly and even helped us clean the snow off our car.
I gave this three stars, but I see some room to make this four or even five. A couple suggestions:
1. I was surprised that our room didn't come with toiletries to use for the whirlpool (bubble bath or salts) and robes.
2. This was probably the first time I needed a shower cap and didn't see one in our room.
3. Found money on the floor, a dirty plastic knife near the coffee pot, and long hairs in a couple places.
4. Found a dirty washcloth still in our shower after housekeeping came.
5. It would have been nice to have the valet pick up our car from the lot, clean it off the snow, and deliver it to the front door. We payed $60.00 for parking during our stay and there was no one else to attend to at 6am in the morning.
6. The electricity went off twice during our stay. Once Friday morning around 4:30am (we believe) and didn't turn on until 9am I believe. A note under the door would have been a nice gesture as we woke up to no electricity. Then again around 6-9pm it went out again, but the staff handled it very well speaking over the telephone intercom to everyone. I do raise the question, why are there no emergency lights in our rooms?
- Radisson Hotel Niagara Falls
- Radisson Niagara Falls
- Niagara Falls Radisson
