Stayed here with friends for the weekend. In two nights, we stayed in 4 different hotel rooms due to electricity problems, and bugs (dead and alive). Booked 4 rooms together and we were the only room in the run-down courtyard area. When we requested many to be by the rest of our group in the main hotel building, we were instructed that the hotel was at capactiy and completely full. Once we found the thousand-legged bug in our room, they seemed to have an open room for us (how ironic) The lady at the customer service desk was the rudest lady i've ever encountered, period.

After reading some of the recent reviews, I was a bit hesitant about booking this hotel. But I needn't have worried. Everything was fine. When we first checked in (two hours early) the lady was a bit brusque when she told me that it was too early. But when I persevered and asked if by chance the room was ready, she checked and became very friendly. The room was ready and we were able to drop off our stuff before heading out for the day. We were in the front building and it was very nice. The lobby was impressive, the rooms ordinary (spacious with standard hotel room furniture - no fridge or microwave), the pool was warm and the hot tub was a bit hotter than I like. The place was so quiet - we never heard any sounds in the night at all (of course we were not near the elevator - I would request a room away from the elevator as I suspect that those rooms would be noisier. Although the hotel was almost full that night, there were next to no kids there, so perhaps that made for a quieter night? ( I imagine when hockey season starts, the hockey tournament crowd will gravitate to this hotel due to the pool and the cheap prices) But we loved our stay here and will definitely return. I would not hesitate to refer it to others. The only thing that would make it better is if it had a free breakfast. But there are lots of places on Lundy's Lane where you can get a cheap breakfast. And there is an IHOP on site if you want a closer and more expensive spot to eat.

Stayed in the older building in the back as part of a group. It was clean and comfortable but not luxurious by any means. The new building closer to the street seems MUCH nicer -- at least based on what I saw on trips to the ice machine. Couldn't get Internet access from my room and didn't try in the new building.

The staff was very friendly. On-site restaurant is IHOP.

The place was PACKED on Saturday night. I don't know what was up (something with the discount mall next door?) but it was quite a change from Friday night.

I can't remember ever staying at a hotel where the staff was more rude and ignorant. They acted as if they were doing me a favor by allowing me to stay there. The overflow parking was in a lot owned by the outlet mall next door. The security people there acted more like prison guards than security personnel. They seemed to not understand that people registered at the hotel were allowed to park in their lot. The front desk people were no help whatsoever.