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Imperial Hotel & Suites – reviews, photos

3.0 of 5
5851 Victoria Avenue, Niagara Falls, Ontario L2G 3L6, Canada
Hotel amenities
Imperial Hotel & Suites
Imperial Hotel & Suites
Imperial Hotel & Suites
Imperial Hotel & Suites
Imperial Hotel & Suites
Imperial Hotel & Suites
Ranked #47 of 137 hotels in Niagara Falls
3.5 of 5 stars 253 Reviews
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253 reviews from our community

What travellers say about this hotel
  • Great location(9)
  • Hot tub(3)
  • So dirty(3)
Traveller rating
    47
    81
    43
    38
    44
Only show reviews for Family (63) | Couples (79) | Business (4)
Date Rating
Toronto, Canada
Contributor
15 reviews 15 reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“wasn't impressed..”
1 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

i stayed here this past weekend. lets just say this hotel is not one i would recommend. i went with a group of friends, and we had 2 rooms on the 6th floor, one room had white stains all on the floor bedside the bed and up the night stand, the room also stunk of weed. the other room the had stains on the bed. you can find much nicer hotels , for the same rates. the only good thing about this hotel was how close it was to everything. but i would do yourself a favour and go somewhere else.

Stayed February 2012, travelled with friends
Was this review helpful? Yes
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Ask AAM17 about Imperial Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter C, Manager at Imperial Hotel & Suites, responded to this review
27 April 2012
AAM17, thank you for posting your review about your stay with us. I do apologize if your stay was unsatisfactory.

After reviewing your comment and having your suite checked, we found that the "white stains" were in fact candle wax. For customer enjoyment, we do permit candles in our guest rooms. This should have been cleaned prior to your checking in.

We do have smoking rooms, which you requested. However, it is not our intention to ever have our rooms smell of "weed". We use hotel standard air purifiers and sprays in our rooms. If the room was still intolerable, we can use an air filtration machine to clear it out. Letting us know about this issue would have solved it.

Once again, I'm sorry you did not enjoy your stay and that we were unable to satisfy your needs.

Thank you,

Peter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, Ontario, Canada
1 review
“Great Stay”
5 of 5 stars Reviewed 8 February 2012

Stayed one night at the Imperial Hotel, and loved every minute of it. The room was spacious, clean and the view was amazing. Short walk to Lundy's Lane was great and staff were very helpful. Definately going back, wouldn't stay any where else. Also The Golden Griddle Restaurant is attached and food was great. Highly recommend this hotel.

Margaret Avery

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Margaret A about Imperial Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
1 review
“AWESOME HOTEL!!!!”
5 of 5 stars Reviewed 8 February 2012

Stayed at the Imperial many times and always very impressed with the staff (especially Peter) who are just so friendly and always very accomodating....VERY clean and close to all the attractions! Kudos to all the staff!!!!!!

Room Tip: Ask for a falls view room if you go in the winter time!
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask davidn513 about Imperial Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, Ontario
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Pretty Decent stay with kids and without”
3 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

Stayed here for 2 nights Jan 20/21 with a Teambuy voucher we bought for $99 for 2 nights. Just had to pay $10 a night for parking and taxes. The hotel needs some upgrades, but overall is what you pay for. It's not the Hilton, but it's still decent. Great location about 100 steps from Clifton Hill. Really can't beat the location for the price. Elevators are rough looking, but the room was ok. Beds were hard, wall paper was peeling a little but the room was huge with a sitting area, even had a microwave and fridge. Our two boys ages 3 & 5 were with us the first night and they loved the big room, lots of room for mini sticks. The pool area was decent as well. It had a cork flooring which is the first time I've seen that, and I loved the idea, stopped the kids from slipping,etc. Although the pool is the basement and this time of year, it was freezing downstairs. Overall, we were really happy with our choice. I'd stay there again for that price and even for a little more.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask PaulyHand44 about Imperial Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
2 reviews
4 helpful votes 4 helpful votes
“Another GREAT STAY at the Imperial Hotel & Suites”
5 of 5 stars Reviewed 23 January 2012
2
people found this review helpful

This is our second stay at the Imperial Hotel & Suites. My family of four checked in on December 25th until December 31st. The front desk staff was always helpful and accommodating to our enquiries (sad to say I can't remember the name of the lady that checked us in but she was so friendly and helpful). Our reservation was made for a standard room and we were upgraded to a family suite, which was very clean and spacious. (Thanks to Peter for the upgrade). The House keeping staff, pool staff and laundry staff all added to the tremendous stay we had. The staff at the Golden Griddle Restaurant always had a smile on their faces and very friendly (the breakfast was tasty). Finding information on attractions, breakfast time, dinner time etc. is at your finger tips just by pressing the appropriate button on your room phone. My kids were asking us to stay a couple more days but we promised them that we would return for the March break which I am currently getting information on booking. I would definitely recommend this hotel to families with our without children – Imperial is a great hotel at a good location.
Thanks to all of you for making our stay such a good one.

Wendy Bishop
(Toronto)

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask WendyannBishop about Imperial Hotel & Suites
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Additional Information about Imperial Hotel & Suites

  • Imperial Hotel Niagara Falls
  • Imperial Niagara Falls
Address: 5851 Victoria Avenue, Niagara Falls, Ontario L2G 3L6, Canada
Price range (per night):* INR3,249 - 11,930

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