I did not stay at this property as it pertains to this review so this review and rating is based on the service that I received subsequent to booking my reservation by a specific reservationist.

I booked a room for this coming new years eve. I received an email confirmation from the hotel advising me that my cancellation deadline was 24 hrs prior to day of arrival even though my actual email confirmation states that cancellation is day of arrival. When I contacted the hotel the reservationist who made my original reservation told me that she put my confirmation on the wrong template. I asked why didn't they call and tell me this since my reservation was made over 5 weeks prior and why did they send me an email with a cancellation policy that they knew was different than what they originally sent me? Very sneaky. I was simply told that all reservations for NYE require 24 notice and that their error was solved by sending me the email changing the terms of my reservation (??). Really, that's how you do business? I am not staying at any hotel where this is the type of behavior that is being exhibited even before I arrive. Warning - Check your reservation confirmations early and often!

booked room on a wed.7th of dec. on line for the saturday.found out by e-mail sat. morning the pool was closed when we were going to be there with a 4 & 15 yr old.They offered to let us cancel at no charge when we got to the hotel at 2:30 for check in . so we could look around for a room some where else. I asked why they didn't call the contact number they said i don't know that will be 89 plus tax how will you pay? I was told by another couple with enough complaning the got 10% off the bill $8.90.They ask for a contact number at time of booking all they had to do was use it. Now days that would be to much to ask !!!

We visited on Saturday December 3 2011 with our two young daughters (3&6) and planned on a weekend of fun. That is not what happened. The noise level was beyond imaginable. We faced on to the pool area that is open until 11pm, I don't think the noise would have been that bad if it wasn't filled with about 40 9-13year old girls screaming and completely unsupervised. At 10:30 we called to see if there was something that could be done to manage the noise and were told no and the pool closes at 11. They had no concern or regard for our comfort. At 11, the pool area closed. This just meant that all the kids were now running in the hall. They had all their doors propped open as they ran back and forth, laying in the halls, screaming and laughing. We called twice more to the desk. I was told that " most of these guests do not have adults with them therefor it makes it difficult to manage them" What? Kids with no adults? I asked her how that was legal to rent rooms to minors and she simply apologized and that was that. At 1230 am, the noise had not decreased. It was crazy. Wild. I've never experienced noise like this. My husband went out to the hall. There were 12 kids sitting around our door. He needed to step over them. When he spoke to the manager, he said that we could change rooms. We didn't want to do this at 12:30 am, we wanted them to manage their under age guests. There is no point in changing rooms in a place where 13 year olds are running all over the place, all through the hotel. At that moment, a bunch of screaming girls ran through the lobby chasing each other and landed on the couches where they layed down. The night manager did absolutely nothing. No back bone and had no desire to take control over this place. There was nothing he could do. My husband said we were leaving, driving 3 hours back home with our two children and he said "ok" that's it. OK.
We left. We packed up and arrived home at 3:30 am. The disappointment telling my children that we were leaving and couldn't do the fun things we had planned was heart breaking.
I have stayed in numerous hotels all over North America and have never experienced anything close to this. In fact, this is my first review. I will never stay at a Comfort inn again and will stick to the Sheridan when in Niagara.
Below your lowest expectations. Certainly sets a low bar.

My husband and I enjoyed our stay and all the close amenities right out side our hotel door. The rooms were spotless and the service and nature of the staff was fantastic. We will definitely be back and have raved to our family and friends on this hotel. Thanks !!!