We stayed for three nights at a deluxe suite. This deluxe suite offers no view other than the back of CIBC. The windows look out to the roof of the entrance of its conference centre. It had green moss and many cigarette butts. We are not impressed.
On top of that, there was a wedding dinner and dance on the Saturday. Our room was directly above the centre. The noise and vibration were felt and heard throughout the evening… we even heard the DJ announcements. At midnight, we called the front desk and was told there was a wedding and no further solution was offered. We did not get any sleep that night. They did not offer us to change room.

Upon checked out the next day, I spoke to the front desk staff and asked why we weren’t told there’ll be a wedding, given the location of the room, which is above the conference/party room etc.. since this room lacks noise-insulation, we can hear the party and we did not get any sleep that night. They "gave" us $20 credit to that night stay. Only after I complaint about how unhappy we were! At that point, she didn’t ask us if the compensation was sufficient nor would we be satisfied. In fact, I find this “restitution” extremely insulting given the cost of the room. After all, we spent $850 for this stay. I sent the company a formal email to ask about the company’s policy regarding a guest’s complaint. I still have not received any reply or acknowledge of my email. They are ignoring me! I can’t believe not a note of apology was issued.

If you are looking at this overprice, under service hotel... be prepared for a mediocre room, paying for parking (long walk to get to the hotel with no luggage assistance), tons of steps to get the entrance, and lack of concerns for their guests... then go ahead! I would not stay here even if this is the last room in town!

Has a nice 4-diamond restaurant. My room was very nice but a few things were broken (eg safe and toilet flush) which weren't fixed properly when i brought it to their attention. The exterior is very ordinary but interrior - rooms and restaurant are very plush

This hotel is amazing! I believe most of the residence rooms (Which is only like ~$120 a night) has a full kitchen, living room, 2 bedrooms (or 1) and a full bathroom. All with granite.
The Kitchen has: Dishwasher, Stove, Fridge and Freezer, Microwave, Oven, Coffee Maker, Full kitchen sink and dish soap provided.

The Kitchen offers dishes and cutlery!

I am absolutely amazed at this hotel and will stay here again. Internet is Ethernet and is 10Meg download and 10Meg upload. 2 TVs in the rooms. One in the bedroom and one in the kitchen/living room.

There is no doubt in my mind that I will stay here again. It is by far, the best hotel I've stayed at in North America.

Staying at The Waterside Inn was the best experince my housband and I ever had. The room was amazing because it was sooooo clean, the bed was confortable and a lake view made the room more romantic.
Eating at the Breakwater resturant was very pleasent, the food was delicious.
The most important part I would really like to express is the front desk staff. The smiles on their faces and their great service made our stay alot more enjoyable. For sure we are coming back to The Waterside Inn on our next vacation to Canada. We would definitely recommend The Waterside Inn to all our family and friends.