I would like to let you know how disappointed we were with our booking at the Hampton in Mississauga. We checked in after booking the Executive Suite with the Jetted Tub online. When we went to the room it was a basic room, so we went back to the front desk to change it to the room we had reserved. The front desk staff said that as our confirmation did not say "jetted tub or jacuzzi" on it, we would have to pay $40 more for the room we had already booked through Hotels.com. We would not have stayed there if we had known this was the case, as the hotel next door was only $10 more for the same room. Furthermore, if we had booked it through the Hampton's own site it wouldn't have even cost that much! The front desk then told us to call Hotels.com as the charges would have to go through them. We called and the support rep emailed a confirmation with the words "jetted tub" in the description to the hotel. We then had to wait while they checked in a group of 20+ people. Then the front desk had to call the manager we had emailed, and he said we had to get Hotels.com back on the phone for them after the rep had hung up when we were forced to wait 15-20 mins. The front desk then gives us a key for the room we HAD booked while we get another rep on the phone from Hotels.com. She calls the hotel and now we have to pay $40 additional for the room we had already booked, but now we have to pay Hampton, not Hotels.com. It was terribly mismanaged and has soured us to booking with either company.
Furthermore, the bathroom had hairs in it, there were dead bugs in the jetted tub, the pool was small, ice cold and had the paint peeling off.
The only pluses: bed was comfy and breakfast had lots of decent options.
- Hampton Inn Mississauga
- Mississauga Hampton Inn
