We booked the hotel as a “park-sleep-fly” package and would be parking our car for 6-days and returning to stay overnight at the hotel on the 7th night.
We arrived at the hotel on Saturday afternoon. Registration went very smoothly– as expected, we had to pay in advance in order to leave our car. We were given a tel. number to call to arrange for a shuttle to pick us up at the airport once we returned from our holiday. The shuttle picked us up at the arranged time (nice newish van, very pleasant driver) and got us to the airport in plenty of time for our flight – everything seemed good.
Unfortunately, our return experience was completely different. As planned, we arrived at the airport after midnight and immediately called the hotel. We were told they’d send a shuttle right away. We waited ….after 30-minutes we noticed the continuous stream of shuttles from other nearby hotels returning for the 2nd time. We called our hotel and were told they would "call again for a shuttle". After 15-minutes, we called again and were advised it would be yet another 20-minutes. The van that finally arrived was pretty old & rickety - not impressed.
On arriving at the hotel this time, the check-in did not go well either. I was told that even though I'd settled out account "in full" when I paid for our room 6-days earlier, I hadn’t been charged the “correct amount” and now owed them an additional 9$. At first I thought it was a little shady as the Clerk didn’t explain very well and kept asking for my credit card (then he said, “oh, he already had it on file and could just use that”). As it were, it seems they'd forgotten to charge me the tax and I would have to pay this additional amount before I could get my room. When we checked out next morning, I raised my complaint with the “manager” but she seemed to feel both the shuttle situation & check-in were the norm.
The room itself was okay, albeit a bit tired and not as close to the airport as some of the other hotels. All in all, could probably do better.
- Comfort Inn Mississauga
- Mississauga Comfort Inn
