Checking in we had a little trouble with the keys; they didn't work in the door. Well if you stay in enough hotels this is just no big deal it happens. What made this different was Cory Thomas the Guest Service Agent who went out of his way to make it right and ensure the rest of our arrival was as smooth as possible. He called the night maintenance guy (Scott) to escort us to the room and make sure we had no further issues. He is one of the those rare gems in a sea of corporate mediocrity that actually cares about customers, and Scott was very helpful with our bags and you just know that isn't his job on a regular basis.

The hotel was up to par with the standard you expect from a Marriott and the room was very comfortable - when in London again I wouldn't hesitate to stay here again - hopefully Cory is still working check-in!!

I'm a fan of the Marriott chain and usually choose of of their properties. Such was the case in London Ontario. I've stayed in numerous Residence Inns and this has to be one of the nicest. Functional lobby and breakfast area but the room is the star. Nice layout that looks bigger than it is by the clever use of part wall and furniture placement. Nicely laid out kitchen. Work area very functional. Sitting room looks to windows that let in lots of light.
Sleeping area very nice with good sized bathroom.
You won't go wrong here!

Though I must say that the neighbourhood surrounding the property is slightly run-down, once you are through the doors, all is calm and comfortable. Stayed two nights to visit friends in London and were put in the 11th floor (two from the top) in room 1109 which was one of the corner units (there are, naturally, 4 corner units on each of the floors).
The check-in staff (Cody? Cory) was great after a long drive and was one of the few front-desk employees who called a few minutes later to check that the room was to our liking. I am used to this in Ritz-Carltons and Four Seasons, so it was a nice touch in a Marriott property.
The bed was comfy, the kitchen well-appointed, and the shower strong and hot--all things that I look for in a Residence Inn, or any other hotel/motel.
The breakfast was great both days (though the two skim milk containers I opened were sour one morning) with a good selection of waffles, juices, eggs and some great hashbrown potatoes. A solid and reliable link in the Marriott chain with great staff and a good renovation.

I've been travelling to London, ON two or three times a year for longer than I care to remember to visit family. We've tried just about all of the suites hotels in town, but our default position is now the Residence Inn. (We used to stay at the Station Park but have moved on. Let's just say that the noise from nearby Richmond Street gave proof through the night that Western justly deserves its reputation as a party school.) The RI now fits as comfortably as an old shoe. What you need to understand in staying there is that the building must originally have been designed as a 1970s apartment complex. There is lots of living area, tons of closet space, and a good-sized, well-equipped apartment-style kitchen. So it's great for the longer term stay, and it's extremely popular on winter weekends for groups like hockey teams (who can easily spread out). Even with a surfeit of hockey players, I've never been bothered by human noise - just the AC/heat coming on and turning off! Downtown London is eerily quiet at night, so you may want to drive somewhere to eat. Speaking of eating, the breakfast, of course, comes with the room. It won't get any Michelin stars, but there's enough variety to satisfy. The only real downside is the parking garage ($10) - which has to have the narrowest, most awkward parking spots going. (You pretty much have to use their parking. While there is lots of on-street parking, London doesn't permit overnight parking on its streets. And they ticket aggressively, I once discovered.) But that's a small blemish. This is a well managed place.