A beautiful inn in London--gorgeous furnishings, great food in the restaurant, but the service is a little rough for a property of this quality. The turn down service was perfect the first night I was there, but hte second two nights, my bed wasn't turned down, and a cookie was thrown onto the covers--the bath wasn't freshened--used towels were taken away but not replaced. And the last day I was there, I was working at the desk in my pajamas when the manager let himself into my room with a master key--giving a tour of my room--didn't knock. No apologies from the guy--peals of laughter from people in the hallway. I didn't know who the heck this rude man was--I called down to the front desk--they eventually told me what went on--but again with no apologies. I met a friend for breakfast in the restaurant--she's got diabetes and asked for Splenda instead of saccharine or nutrasweet--told "we don't have that." But the coffee station in the lounge had Splenda--so the hotel has it--the waitress just didn't feel like checking. Not the kind of service one expects from a lovely hotel otherwise. No WiFi in the room, but the ethernet was fine. A fitness room would be a great addition.

My sister and I were booked into this inn by a conference host in late September. We received over-and-above sevice from every employee we encountered and had wonderful meals in the restaurant. I will never stay anywhere else in London. Highly, highly recommended.

Stayed in the Library room, amazingly big and beautiful. Hotel service was excellent and the patio outside for drinks in the evening was also excellent. Best place to stay in London !

This review is for the restaurant, my first experience was Christmas Day (Dec. 25, 2010) Dinner, I felt like I got coal in my stocking. I spoke to Christine the owner, with respect to poor service and lack lustre cuisine. She offered her apologies and a gift certificate to give the Inn a second chance. We did so, and still were truly disappointed, lengthy wait to be seated,yet alone acknowledged. A menu when seated, 10 minutes before water is served, 20 minutes before drink order is taken, but I also stated we're ready to order, when I went to order what was on the menu, I was told they were all out of the Angus Beef, I should have been told that when I was seated, Chef Ramsey would rip this place apart. I will cook my own ***** Christmas Dinner and look for a restaurant whose cuisine warrants high $$$$