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Holiday Inn Express & Suites London Downtown – reviews, photos

2.5 of 5
374 Dundas St., London, Ontario N6B 1V7, Canada
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Holiday Inn Express & Suites London Downtown
Ranked #19 of 40 hotels in London
3.5 of 5 stars 58 Reviews
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58 reviews from our community

    Trip type
Traveller rating
    14
    24
    14
    2
    4
Date Rating
Toronto, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great rooms, OKish service”
3 of 5 stars Reviewed 10 February 2012 via mobile

Stayed here three nights for the motorcycle show. Lovely room, if a bit tight, but right for the price.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask NorthernRoads about Holiday Inn Express & Suites London Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara Donkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review
12 April 2012
NorthernRoads,
Thank you for taking the time to review our hotel online. We always value to views of our guests as we cannot make things better if we do not know what is going on.
I am sorry you found the room a bit tight. I will definitely take this to the ownership and see if there is a possibility for smaller furniture on the next round of renovations.
Thank you again for your review.
Sara Donkervoort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterloo, Canada
Top Contributor
147 reviews 147 reviews
Reviews in 98 cities Reviews in 98 cities
53 helpful votes 53 helpful votes
“Very nicely decorated rooms”
4 of 5 stars Reviewed 22 January 2012

Very nicely decorated rooms, an unusual yet well adapted property to the Holiday Inn Express brand - 8/10

  • Stayed August 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask bensagle about Holiday Inn Express & Suites London Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara Donkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review
12 April 2012
bensagle,
Thank you for taking the time to post a review for our hotel.
It is always nice to hear positive things about the hotel and see them on sites like this as well.
If you are in London again we hope that we have the pleasure of being your hotel of choice so that we may do business again in the future.
Sara Donkervoort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
“Great Staff”
4 of 5 stars Reviewed 16 January 2012

The staff are very pleasant and helpful and the knowledgable about London and area. We stayed in an executive suite (room 1007) and it was great. Very nice room. The wifi sucked but as I wasn't there to be on the internet I lived with it. There was some noise in the hotel at night but there seemed to be enough staff on that it was dealt with quickly I would recomend this hotel to people who are travelling for leisure activities.

  • Stayed December 2011, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 7 more reviews by Brad296 for London
Ask Brad296 about Holiday Inn Express & Suites London Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara Donkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review
12 April 2012
Brad296,
Thank you for such a positive review and also the info about the internet.
It is always nice to see such positive things written about our hotel.
As for the internet, it was at that time an ongoing issue that we have since rectified with a new internet provider and we hope that next time you are in London you will stay with us again so that you can have a chance to experience it yourself.
Thank you again for you kind words and we look forward to having you stay with us again soon.
Sara Donkervoort
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Toronto, Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Clean, friendly staff and convenient location”
3 of 5 stars Reviewed 6 January 2012
1
person found this review helpful

We booked this hotel to have access to Victoria Park for their New Year's eve celebrations. It was a good location. The hotel itself was clean, but filled with people throwing parties in their rooms. Our room was clean, but the shower head and water pressure were horrible. The breakfast in the morning was complimentary and had many options. For a quick stay, this hotel fit our needs.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask UWarrior84 about Holiday Inn Express & Suites London Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara Donkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review
12 April 2012
UWarrior84,
Thank you for your review and I hope you not only had a good stay with us but a good New Years down in Victoria Park. Thank you also for your understanding when it came to people partying in there rooms as it was New Years.
As for the water pressure in your room, we actually had a few complaints about that over the holiday Season and have since fixed that situation.
I hope that next time you are visiting London we will have the pleasure of having you stay with us again.
Sara Donkervoort
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Toronto, Canada
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
“Friendly staff, typical rooms”
3 of 5 stars Reviewed 1 January 2012

We booked the hotel last minute on the phone as we pulled in. The check in was extremely convenient as I just showed them the confirmation number. Free wifi password available at the lobby and the front desk staffs we encountered were all very helpful. The parking lot was full when we arrived so they directed us to a near-by parking which would be the same price but we were offered a priority club membership sign-up which includes free parking and late checkout (2pm)

The room was noticeably extra dark and small. I would understand if I find that room size in a big city but for London I was expecting a bigger room. The room was clean and comes with a TV, microwave and a rather large fridge. Nothing special but did the job.

The breakfast buffet is ok. It comes with a good selection of cereal, yogurt, bread/bagels/pancake maker, breakfast items and drinks. It will fill you up but nothing phenomenal.

The best part of the stay was probably the staff, all of which very friendly, checkout was also a breeze and extremely convenient. I would maybe stay there again when visiting London but it wasn't the best experience.

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask iczi about Holiday Inn Express & Suites London Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara Donkervoort, General Manager at Holiday Inn Express & Suites London Downtown, responded to this review
12 April 2012
iczi,
Thank you for taking the time to review our hotel.
I will definitely pass along your kind words to the front desk staff and the Guest Service Manager to let her know of the great job her staff are doing.
I am sorry that you found out rooms a tad smaller then you expected but am glad that you had a fantastic experience otherwise and hope that next time you are in the area you would stay with us again.
Thank you again for your kind words.
Sara Donkervoort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Holiday Inn Express & Suites London Downtown

  • Holiday Inn Express London
  • Holiday Inn London
  • London Holiday Inn
Address: 374 Dundas St., London, Ontario N6B 1V7, Canada
Price range (per night):* INR6,441 - 8,906

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