Old and tired is the best way to describe the hotel. Front desk and valet service under staffed and poorly organized. Room was OK but the bathroom was terrible. Black Mold in bathroom and tile grout was dirty.
We were there for a wedding and some gifts were stolen. Security did nothing nor did they care.
This hotel certainly did not live up to its' own billing. Very disappointed. London has many hotels which are far superior.......stay away from this one.

Stayed here for 2 nights during Homecoming weekend and paid $200 with the group rate (class block booking) -- ouch. Hotel is very 1970s in decor and the air is really quite stale in the rooms. Despite the fact that I had booked months in advance, my room was not ready at 9 pm Friday evening. I had booked an "Executive Room" to avoid the noisy hordes partying all night, but it turns out those "Armouries Rooms" (which you pay a significant premium for -- they have a jet tub and are larger) are right over the function rooms: and with 2 weddings going on I chose not to suffer through the thumpa thumpa of the bass through the floor and asked for a "regular" room in the tower instead. Some good points: valet parking is only $12, the service is generally very helpful, the room I had was spacious and quite well-equipped (ironing board and iron, blowdryer, clock radio, free ethernet internet access with plug provided) and the room service coffee is drinkable; also they were very well staffed-up for the busy Homecoming weekend, including security and even an elevavtor lady. But that's an awful lot of money for a dreary hotel London, ON.

We stayed here for 3 nights on holiday but were disappoiinted with the hotel.
The initial impression was quite good with the reception looking clean and bright even though there was a strong chlorine smell in the air due to the proximity of the pool. However, on going to our 11th Floor Premier room we were concerned that the corridor looked very dark and dated and were even more disappointed when our room not only looked dark and dingy but smelt strongly of smoke. We immediately asked to change rooms and someone was sent up to move us. When we reached the second room the bedding looked new but the furniture and wallcoverings looked very tatty and dated. We asked to upgrade but were unable to as the hotel was fully booked. We were offered the possibility of moving the following day but in the end decided to stay in the room as we couldn't be bothered to pack up again and move rooms for just 2 nights.
The next problem we had was the bath - for some unknown reason they have surrounded the bath with marble but it has been designed so badly that you are unable to rest your head back when you have a bath. No chance of a long relaxing soak with a book here!
We didn't eat or drink in the hotel or use any of the other facilities so can't comment on the rest of the hotel but I would recommend paying more for a Signature Club room if you want to stay here. The good points are that the staff were really friendly and helpful at all times

My mother and I had to stay in London for a few days while my father went in a recovered from surgery.

The first night we stayed at the university hotel and relised that though it was a good deal it was not comfortable and we were more stressed in the end.

On our second day my father took a short turn (thank goodness) for the worse so with short notice we needed another night at a hotel.

I quickely opened the phone book and started looking for a hotel. Several of the places I called were already overbooked and we were getting worried that there would be no where to stay.

When I finally called the Delta the staff was so friendly and reasured us that there would be no plroblem. They didnt even insist that I give my cridit card number (since it was up six floors in the hospital room with my mother. When we arrived that night we were both so tired and the staff welcomed us, it felt peaceful.

We had dinner at the hotel (which was wonderful) and slept a sound sleep in their clean and comfortable hotel room.

Needless to say we wish our stay was for pleasure instead of hospital reasons so my husband and I will be staying in November for our one year anniversary and we cant wait.

Please let all your staff know how thankful my Mother and I were for your help and reasurance so that a stressful time was just a little more relaxed.