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StationPark All Suite Hotel – reviews, photos

3.0 of 5
242 Pall Mall Street, London, Ontario N6A 5P6, Canada
Hotel amenities
StationPark All Suite Hotel
Ranked #12 of 40 hotels in London
4.0 of 5 stars 88 Reviews
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88 reviews from our community

    Trip type
Traveller rating
    27
    36
    13
    6
    6
Date Rating
Sarnia, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Excellent customer service”
4 of 5 stars Reviewed 29 January 2012

Even though there were little inconveniences - like the 2nd elevator being upgraded (out of service) which made the getting from the room floor to the lobby or underground parking a very long (sometimes as long as 15 minutes) time consuming ordeal - the customer service was extraordinary. The front desk staff were friendly and accomodating, the breakfast room staff were extremely helpful and friendly (especially Marilyn-I think that was her name). This is the 3rd or 4th time that our family has stayed here.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Cole, Operations Manager at StationPark All Suite Hotel, responded to this review
30 January 2012
Dear Guest,

Thank you for your kind review of your recent stay at StationPark All Suite Hotel. We are patiently awaiting the completion of our elevators and look forward to the finished product. We regret that during the upgrade guests may experience delays. We are always pleased to hear that the staff delivered exceptional customer service, especially when mentioned by name. We will be sure and pass on your comments to Maureen in our Catering Department. Hope to see you again.

Sincerely,

Mary Cole
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Pickering, Canada
1 review
“Great Hotel”
4 of 5 stars Reviewed 12 January 2012

We liked this hotel very much. Had a noisy bathroom fan and sent an email to the desk on Saturday morning. The fan was changed out that day. There were a group of noisy guests in the corridor late at night, but other than that we had a great stay. Would definitely return.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Peter H about StationPark All Suite Hotel
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Mary Cole, Operations Manager at StationPark All Suite Hotel, responded to this review
13 January 2012
Dear Guest,

Thank you for your kind review of your recent stay at StationPark All Suite Hotel. We appreciate that you took the time to comment and hope that you will return soon.

Sincerely,

Mary Cole
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Aylesbury, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Station Park”
5 of 5 stars Reviewed 5 January 2012

This has to be one of the best Hotels I have ever stayed in the staff were so friendly and the quality of the food was excellent.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Cole, Operations Manager at StationPark All Suite Hotel, responded to this review
12 January 2012
Dear Guest,

Thank you for your kind review of your recent stay at StationPark All Suite Hotel. We appreciate that you took the time to comment and hope to see you again soon.

Sincerely,

Mary Cole
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Stratford, Canada
2 reviews
“Disappointing stay”
3 of 5 stars Reviewed 1 January 2012

This was a two day getaway for a spa/dinner/movie/shopping trip. We stayed there because of the suites and the proximity to the Keg where we planned dinner. We found the hotel somewhat worn and drab. The beds were not comfortable, pillows terrible. The computer in the lobby did not work the first day. The screen offered no privacy for internet at all.
The staff was not attentive. No smiles or kind greeting.
One of the two elevators was out of service for upgrades so we had very long waits for an elevator. Okay to walk down 6 flights but a little difficult going up. I think some compensation for that would be warranted. There was noise in the morning for carpet installation I think. Had planned to sleep in but that did not work out.
There was a murder a couple blocks away the night we arrived. This was somewhat concerning.
Overall adequate but disappointing and I would choose a different hotel another time.

Room Tip: Ask if there are any newly renovated rooms.
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  • Stayed December 2011, travelled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Arleigh500 about StationPark All Suite Hotel
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Mary Cole, Operations Manager at StationPark All Suite Hotel, responded to this review
4 January 2012
Dear Guest,

Thank you for your review of your recent stay at StationPark All Suite Hotel. We are ugrading our elevators to better serve our guests and regret that it means we only have one functioning at a time. We deliberately chose a slower time to have this major project completed to minimize the disruption. We also are installing new carpet and regret that this disburbed you. The computer in the lobby is meant to be used by guests who did not brignt their own and as it is in a public place its use is at guests' discretion.

Please accept our sincere apologies for the inefficiencies you experience during your stay.

Sincerely,

Mary Cole
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Sarnia, Canada
1 review
1 helpful vote 1 helpful vote
“after surgery stay”
4 of 5 stars Reviewed 25 December 2011
1
person found this review helpful

although there was lots of places close around to eat,the whole point of our stay was to provide in care for my wife. we went online and the site claimed to have room service. My wife just had surgery and needed to be watched and i had to leave to go get foods for lunches and supper and even sent special request with you knowing it would be recovery from surgery, and needed private quiet area, which was granted. it just would have been nice to know i would have had to leave her unattended and being two days away from christmas was stressful enough.we did like the set up, and all was clean, but would defenitely think again about staying even though my wife will need more surgeries and you being so close to st josephs was another convienence in case of need. thank you for your service though

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask linda d about StationPark All Suite Hotel
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Mary Cole, Operations Manager at StationPark All Suite Hotel, responded to this review
29 December 2011
Dear Guest,

Thank you for your review of your recent stay at StationPark All Suite Hotel. We regret that we no longer offer room service or a restaurant and that you found our website misleading. We understand that being close to restaurants is certainly not as convenient as room service; which is why we have a list of establishments that deliver along with their hours of operation and phone number in every suite. We trust you found this helpful and that you and your wife were able to partake in the continental breakfast.

We wish your wife a speedy recovery and both of you all the best in 2012

Sincerely,

Mary Cole
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Additional Information about StationPark All Suite Hotel

242 Pall Mall Street, London, Ontario N6A 5P6, Canada
Price range (per night):* INR7,169 - 10,138

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