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Comfort Inn – reviews, photos

2.0 of 5
1156 Wellington Rd., London, Ontario N6E 1M3, Canada
Hotel amenities
Comfort Inn
Ranked #21 of 40 hotels in London
3.5 of 5 stars 30 Reviews
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30 reviews from our community

    Trip type
Traveller rating
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Date Rating
Senior Contributor
39 reviews 39 reviews
Reviews in 32 cities Reviews in 32 cities
31 helpful votes 31 helpful votes
“Basic but nice”
4 of 5 stars Reviewed 16 November 2011

Stayed here while in the area for business and it was nice. I stayed in the room next to the breakfast room, with a queen bed, drive-up patio door, mini fridge, and microwave. Everything was clean and looked like it was either well-maintained or recently redone. There were extra amenities in the bathroom (shampoos, conditioners, soaps) which I appreciated. The front desk was very friendly and helpful. The rates were very affordable. The location is near a few restaurants, almost across the street from White Oaks Mall, and minutes from HWY 401. My only issue was the breakfast room - it was very cramped and uncomfortable, but the continental breakfast was much appreciated. I would stay here next time I'm in London for business and/or need somewhere affordable to stay in the area.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask lotzasmiles about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortcare-manager, General Manager at Comfort Inn, responded to this review
18 November 2011
Dear Lotsasmil

Thank you very much for your feedback about your recent visit with us. We are very happy that your stay was great. We are looking at an improvement soon for the breakfast room. I am glad to hear that the staff was great and overall was a positive experience. We try very hard to make sure that all of our guests arrive and leave with a smile.
Have a great day and we look forward to welcoming you back in the future.
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Ontario
Senior Contributor
27 reviews 27 reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Clean, comfortable, quiet room.”
4 of 5 stars Reviewed 31 October 2011
1
person found this review helpful

The hotel is not new, but is kept clean and the staff are eager to please. The rooms are well equiped, and quiet. The whirlpool type of bath is a few dollars more, but well worth it for a relaxing way to end a long day. Next door to Tony Romas for some great ribs too! Close to malls and the hospital. (If you are there for a hospital related reason, mention it, and they will give you a better room rate as many people stay there for that reason. Saves a few dollars) I recommend this hotel for a good sleep, but it is nothing fancy and would not suit a romantic vacation. More the business mans type of place. They also have a pretty good continental bkfst.

  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 6 more reviews by Susan915 for London
Ask Susan915 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortcare-manager, General Manager at Comfort Inn, responded to this review
10 November 2011
Dear Susan915,

Thank you very much for taking the time to post your comments on trip advisor. We are happy to hear that you enjoyed your stay and we will be undergoing a renovation in January. We are currently replacing our tv's with 32 inch LCD flat screens. We work hard to make sure our rooms are clean and comfortable.

Thank you again, and we look forward to your next visit.
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London, Canada
Top Contributor
55 reviews 55 reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
“Nice but Simple”
4 of 5 stars Reviewed 6 September 2011

I am staying at the Comfort Inn long term. The hotel as been completely redone. It is in very nice condition for a Comfort Inn. My only complaint would be it is simple. No microwave or refrigarator in room. And no pool on property, but has a place to just hang your hat and get a good night sleep it works very well.

  • Stayed September 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 18 more reviews by Badb88 for London
Ask Badb88 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortcare-manager, Guest Relations Manager at Comfort Inn, responded to this review
7 September 2011
Thank you very much for your feedback. We appreciate your positive feedback and we are always looking for ways to improve our hotel. New fridges for a majority of our second floor rooms have been ordered. Currently all of our ground floor rooms do contain both a microwave and fridge. We do understand the necessity of these items and we are doing our very best to make sure all rooms are equipped in a timely matter.

Once again thank you for staying at the Comfort Inn London and we very much look forward to welcoming you back in the future.

Sincerely
Morgan Ramage
Guest Services Manager
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Toronto, Canada
1 review
1 helpful vote 1 helpful vote
“If I was a smoking dog,I would be in heaven here”
1 of 5 stars Reviewed 5 September 2011
1
person found this review helpful

Upon enterring the hallway to the second floor,I was overwhelmed with the stench of old smoke,new smoke,and a bad smell that was familiar yet had been masked by the smoke.(We had booked a non smoking room due to health issues...should I mention an oxygen tank was one reason for the non-smoking room)..After enterring our room,that bad smell identified itself as dog,dog urine,wet dog,dirty dog,and on the bed,more dog smell.I spoke to a young unknowledgeable woman at the front desk to change rooms due to a severe allergy to dogs,smoke,and respitory problems that this floor had brought on heavily with my guest.The lovely lady that was running on smiles alone, could do nothing but tell us how they care about pets and that they are welcome here.When I spoke to her regarding our health issues,she could offer nothing as far as another room,nothing as far as a discounted room,and nothing other than a response of "Well what do you want me to do,we are pet friendly".I asked to speak to a manager,but there was none.She was the only staff available and the hotel was packed.Nice.Upon enterring the bathroom,I noticed tobacoo stains on the ceiling.I found this funny in my non-smoking room that has a nice plackard warning people of the "$75 room purification fee" one will be charged if they light up.Our room had not be purified obviosly in a long time.I again questioned front desk regarding this fee,and then asked if we could be discounted that fee as we walked into a health nightmare and this room had not been purified.She stated it had,well then I asked,why does my bed,floor,chairs smell like dog and smoke.Again the response "We are pet friendly". Due to the availability of rooms at this point across the city,we had to stay here.In the morning,guests were treated to a breakfast in a cramped 7 chair small room,where toast,cereal,and yes the muffins (oh those were so tasty after watching the tray fall on the floor and staff put the muffins back on it for guests) were the main part of continental. When we went to check out,a brut of a woman named Michelle was working.She had asked how are night was,when I told her the issues we had,I had also stated that due to these issues my partner has already reached the maximum use on some of his inhalers.The grumpy brut (she must not have slept well either) stated that "this is a pet friendly hotel"....So unless you are a dog with a serious nicotine addiction, don't stay here.Days Inn is next door and has a pool.I've stayed there,it's nice.And to the rude Comfort Inn staff that made us feel so Un-Comfortable (yes there was more said I have not mentioned)-you made your bed now lie in it...Too bad yours is a dog bed.

  • Stayed August 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Guest1717 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Kitchener, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Have to be a dog to stay there!”
1 of 5 stars Reviewed 5 September 2011
4
people found this review helpful

Because they are more friendly to dogs than people! Family stayed in 2 rooms for 1 night. Unable to breathe as dogs were being walked in hallway & had obviously stayed in one of the rooms recently. Smell was atrocious. Being some of family were asthmatics & had difficulty breathing we called front desk to see if other rooms available. Constant answer from front desk was "This is a pet friendly hotel". Head Office said 2 pets were allowed per room but lady down the hall had 3, scaring one of our children. Booked non-smoking rooms but hallway smelled of smoke as non-smoking rooms were next to smoking rooms. On checking out in morning front desk clerk, Michelle, asked if we wanted to book a future visit . When I told her the difficulty we had breathing she only knew 6 words which she kept repeating."We are a
pet friendly hotel". We're looking for the "people friendly hotel" . Sad when no one cares about the people paying the bills anymore.This was our last choice due to all other hotels being booked for the night. Still is our last choice. Should be yours too.

Room Tip: Don't stay at this hotel.
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  • Stayed August 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask gary m about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
comfortcare-manager, Guest Relations Manager at Comfort Inn, responded to this review
7 September 2011
Comfort Inn London is a "Pet friendly hotel" . We pride ourselves on our ability to accommodate and please all different types of guests.

We are very sorry for any inconvenience, and understand that not all travellers will be pet friendly. However, we do not hide that pets our welcome to visit this location with their families. Our website, and literature all state that pets are allowed. We have received many compliments about our diversity and a majority of our guests appreciate being able to bring along their four legged family members.

The Staff at the Comfort Inn London works very hard to please and accommodate everyone. We pride ourselves on our customer service, clean rooms and our many repeat guests.

We appreciate your feedback and do take all guests comments into consideration.

Sincerely

Morgan Ramage
Guest Services Manager
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Additional Information about Comfort Inn

  • Comfort Inn London
  • London Comfort Inn
Address: 1156 Wellington Rd., London, Ontario N6E 1M3, Canada
Price range (per night):* INR5,657 - 6,497

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