Stayed at this hotel enroute to the states and back for a family function. Hotel is very nice and clean. The front desk staff were pleasant and helpful. The rooms are large and tidy. Shower was more like a mist than a shower. The complimentary continental breakfast is in the hotel's restaurant. It has several cold choices, but nothing hot. We did eat in the restaurant for dinner one evening and the menu choices were very good. The atmosphere is also a bit different than in the morning. Overall the stay was good and I would make a rez here again if I was going through London.

Stayed here for 1 nite to reduce the drive time to St Joseph's Hospital in London for my wife's surgery at 6:00am. Rooms are nice, and clean, the entire hotel appears to be quite new. Just wandered down the hall to the resaurant for a tea, and was pleasantly surprised at the atmosphere and menu choices. Definitely upscale, for out in the middle of a field! The hotel appears to be in the middle of nowhere, however, it's just 2 highway exits west of London's main north/south route, Wellington Rd.

I was told by a friend to ask for the "hospital discount" which to my surprise, the front desk attendant, found that category it her discount directory. I had booked the room directly through the Best Western web site, for $99, and was told that the hospital discount rate was $69/single, with a $10 per person addition. I said fine, I'd take the $79 rate, but while trying to apply the discount, the attendant informed me that since I had booked the room through the internet (doesn't everybody?) I was not eligible for the hospital discount? Doesn't make sense to me, but I didn't win that debate.

Overall, the hotel is fine, but really not near anything at all, I don't know why it's where it is, but I would have no problem staying here again,

This is more of a "passing through" hotel really - it is actually a few miles out of London and situated right at the side of the 401, which made it ideal for us as we were passing by en route to Niagara. We were actually delighted with this hotel - it was very clean, spacious and comfortable and had a good Italian restaurant on-site. But the best part was the exceptional service of the staff there. We had left a bag at our previous hotel (another Best Western) quite some distance away and this was obviously causing us some anxiety as we checked in. On finding out what we had done, the receptionist (Steve) was absolutely brilliant and immediately took responsibiltity for sorting out our problem for us. He contacted the last hotel and explained the situation, organised delivery of the bag by Fedex for us and chased up delivery when it didn't arrive the next day. The staff in the restaurant were really friendly too and helped with suggestions and showed real concern (and the restaurant was very good too!) Would definitely go back to this hotel if we were passing that way again.

Great location 402 & 4, breakfast, $94 CDN includes $10.00 CDN taxes. Very clean, nice lobby.