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Comfort Inn - Highway 401 – reviews, photos

2.0 of 5
55 Warne Crescent, Kingston, Ontario K7K 6Z5, Canada
Hotel amenities
Comfort Inn - Highway 401
Comfort Inn - Highway 401
Comfort Inn - Highway 401
Comfort Inn - Highway 401
Comfort Inn - Highway 401
Comfort Inn - Highway 401
Ranked #15 of 34 hotels in Kingston
3.5 of 5 stars 40 Reviews
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40 reviews from our community

    Trip type
Traveller rating
    10
    16
    5
    6
    3
Date Rating
Ottawa, Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
“Never Again will we stay here”
1 of 5 stars Reviewed 19 January 2012
2
people found this review helpful

The room stank of smoke, there was a 19" old fashioned tv, the air conditioner/heater was loud all night long, we were only given 1 bath towel each and several smaller towels. Both my wife and I submitted survey forms outlining all of this, and we never got a response. We also filled out the on-line surveys and submitted them, all to no avail. It is as though the owners of this establishment don't give a hoot, no apologies, no comments, nothing to indicate that this was an exception and please come back and give us another chance.......I just don't get it. Aside from the abominable room, customer service sucks !!

  • Stayed October 2011, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Gabe R about Comfort Inn - Highway 401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niagara Falls, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Pet travellers Beware!”
2 of 5 stars Reviewed 22 December 2011
2
people found this review helpful

Was promised a pet-friendly and non-smoking room. Received the former, but not the latter-- room was full of tobacco smoke.
I subsequently learned that Comfort Inn has a policy of putting all pet-accompanied guests in smoking rooms -- so the non-smokers won't be 'exposed to allergic materials', according to chain spokesmen. Har, smokers don't also have allergies, I suppose, because they're so used to filthy air...while non-smokers are a better grade of client.
In fact, no pet will ever be put into a true no-smokers room, so don't be fooled.

  • Stayed December 2011, travelled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask 401Cosmo401 about Comfort Inn - Highway 401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Simply the nicest people!”
5 of 5 stars Reviewed 12 October 2011
2
people found this review helpful

First a disclaimer: I work at a hotel and have a higher than usual expectation for a hotel. I know from personal experience how check in should proceed, how the room should be cleaned and how the Front Desk should interact with the guest. The Comfort Inn Highway 401 exceeded all of my expectations! Princess checked us in on Saturday. She was very pleasant and efficient. Our room was ready and exactly as we had reserved. Upon entering the room I did my usual "housekeeping" inspection, check the bed, the appliances and bath for cleanliness. Outstanding job! Kudos to everyone at the Comfort Inn Highway 401. Keep up the good work.

Room Tip: West faceing rooms are away from the highway. First level rooms are good for pet owners. You can exi...
See more room tips
  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mary Lee S about Comfort Inn - Highway 401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, ON
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
“Fine, no frills hotel/motel”
4 of 5 stars Reviewed 9 October 2011

Just got back from an overnight in the Kingston area. Wanted something that wasn't too expensive as we knew we weren't going to be spending much time in the room.

Check in was quick and friendly. We got a non-smoking Queen room on the second floor. Upon entering, it was clear the room was in need of updating, but overall quite clean. I was actually quite surprised by how much the (albeit older) bathroom sparkled. I've actually rarely seen a hotel bathroom that was *that* clean. Good water pressure in the shower, though it does make an annoying sound when you start it. I liked that there was a nightlight in the bathroom so no need to turn on the light in the middle of the night (good when you're 7 months pregnant and have frequent bathroom visits).

The bed at first glance was a disappointment. It looked more like a double than a queen. Upon checking at reception, I was told that the rooms with one bed like ours all have queen beds. The clerk also thought they were a bit on the small side, but certainly bigger than a double. The bed also didn't look all the comfortable, but I ended having a very decent night's sleep, so it obviously wasn't too bad!

I didn't use the fridge, microwave or coffeemaker in the room, so can't comment on those.

Only drawback with the room itself was that the comforter and bedskirt could clearly use a thorough washing as there were a couple of stains on them. No bad smells from pets or smoking as others have claimed.

Was surprised by how much was available at breakfast. Usually at these places you just have borderline stale bread to make toast and coffee. This had coffee, tea, various juices, bagels, bread, English muffins, hard boiled eggs, apples/oranges, pastries and cereal.

Overall, a place I would recommend for a no frills and relatively inexpensive quick stay.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask beachloverottawa about Comfort Inn - Highway 401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
“Would avoid it if possible next time”
2 of 5 stars Reviewed 6 October 2011
1
person found this review helpful

Everything was booked solid, except this hotel the night I landed there. Hmmm. I ended up in a smoking room and maybe that was the problem, but it was smelly and really, not that clean. I went to make coffee in the in-room coffee maker and it hadn't been cleaned in months. Gross! The bathroom was not that clean either. You could tell it had been done, but not with any sense of pride. I struggled with lock on the outside (ground floor) sliding door; it was difficult to close which was not comforting. The breakfast area was well stocked, but a terrible mess; no sign of any staff keeping on top of things. The bagels were frozen and difficult to slice with the flimsy plastic knife. Trying to find something positive, the front desk staff was pleasant when I checked in. I wouldn't stay here again.

  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TekkieMom about Comfort Inn - Highway 401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Comfort Inn - Highway 401

  • Comfort Inn Kingston
  • Kingston Comfort Inn
Address: 55 Warne Crescent, Kingston, Ontario K7K 6Z5, Canada
Price range (per night):* INR7,281 - 9,354

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