My husband and I went up to Kingston due to him having to have a MRI on his back at 9:20 pm so being we live 1 hour and a half away we decided to stay at a motel well we picked the Kozy Inn asked how the rooms were they said they were good ya right. We checked in left didn't even stay in the room for 2 minutes and headed to his MRI which finished around 10pm. We then went to get some Taco Bell and went back to the room. As my husband already being off work for his bad back went and sat on the bed to eat the bed broke right in half underneath him and my husband is not as big man at all. The bed broke and he fell with it. When he got up his back was really hurting him so we decided to go get our money back and rent another or head back home. As we went to the office no one was there we waited for 20 minutes in our car and the manger drove up was nice at first. As we proceeded to tell him the story and said we wanted our money back and how my husband hurt his back and w just got back from a MRI for that reason. He started being very miserable with me. So me being someone that is management in a huge franchise talked to him very nicely at the beginning then well he heard me roar cause he was very disrespectful smelt like weed and refused to give our money back. The worse manager in the world we went out and blocked our visa beacuse he didn't deserve our money and I think he thought we were calling the cops cause he didn't even go check the bed he left almost hitting a teen girl on the road. Worse hotel I have been to ever.