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Holiday Inn & Suites Ottawa Kanata – reviews, photos

3.0 of 5
101 Kanata Avenue, Kanata, Ontario K2T 1E6, Canada
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Holiday Inn & Suites Ottawa Kanata
Holiday Inn & Suites Ottawa Kanata
Holiday Inn & Suites Ottawa Kanata
Holiday Inn & Suites Ottawa Kanata
Holiday Inn & Suites Ottawa Kanata
Holiday Inn & Suites Ottawa Kanata
Ranked #2 of 4 hotels in Kanata
4.0 of 5 stars 70 Reviews
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70 reviews from our community

    Trip type
Traveller rating
    28
    26
    7
    8
    1
Date Rating
Ottawa, Canada
Senior Contributor
47 reviews 47 reviews
Reviews in 36 cities Reviews in 36 cities
88 helpful votes 88 helpful votes
“Not so great this time”
2 of 5 stars Reviewed 19 December 2011

We have always had great stays at this property. The same could not be said for this most recent stay due to ongoing renovations.

From the dust and masking tape still on the walls to the chemical smell it was obvious we had been put into a room that was right in the midst of being worked on.

After less than 30 minutes of being in the room the formaldehyde gasses had given us both itchy eyes, a raw throat and nausea. A quick call to the front desk and we packed up and moved to a non-renovated room which was not the executive room and accompanied amenities we had booked.

Unfortunately the itchy eyes and raw throat from the chemicals in the previous room lasted throughout the night were still an issue health wise when we awoke.

Does this property need to capitalize on renting every available room at any cost?

We do have to wonder at the decision to put valued regular gold members in a room that was in the midst of construction and had not been properly cleaned or aired out.

Our impression of this property has certainly been tarnished.

Room Tip: Avoid recently renovated rooms
See more room tips
  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask andy.karla about Holiday Inn & Suites Ottawa Kanata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KADOttawa, General Manager at Holiday Inn & Suites Ottawa Kanata, responded to this review
29 January 2012
Thank you for taking the time to provide us with your feedback further to your recent stay with our hotel.

After 12 years serving our community, we are delighted to have the opportunity to complete the final phase of our property improvement plan including our executive level guest rooms, public areas, and our onsite themed Italian restaurant.

The team was delighted to provide you with a recently completed fully renovated guest room, as a valued Priority Club gold member. At the same time, we apologize that the "new room" smells of the vinyl and carpet were sensitive to you.

I am delighted that our team was able to accommodate a room move for you in order to offer greater comfort, and maintain the breakfast inclusion with your stay.

Thank you for contacting us directly since your stay such that we were able to more accurately address your concerns directly.

We do look forward to welcoming your back on the ocassion of your next stay in Ottawa.
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Nashville
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
“Best place to stay in Kanata”
4 of 5 stars Reviewed 14 November 2011

I travel for business, frequently, to Kanata and have stayed in most of the hotels in the area at least once, and in my opinion this is the best. Rooms are great, staff is wonderful, beds are comfortable, and the restaurant is superb.

Stayed October 2011, travelled on business
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Ask CCBP about Holiday Inn & Suites Ottawa Kanata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KADOttawa, General Manager at Holiday Inn & Suites Ottawa Kanata, responded to this review
23 November 2011
On behalf of the team at Holiday Inn & Suites Ottawa Kanata, I wanted to extend you a VERY BIG THANK YOU - for taking the time to write about your positive feedback further to your stay at our hotel.

It truly means alot to our team - as we work so hard to deliver a differentiated service experience to our guests.

We look forward to welcoming you back on your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Bay, Ontario, Canada
1 review
“Worst ever”
1 of 5 stars Reviewed 7 November 2011

I stayed at this hotel Saturday November 5 was in town for the Sens Game. When we arrived
we tried to check in and were told the room was not ready. The lady working the front desk was extremely rude and condescending. We left and came back again to check in it did not go so smooth. We ate at the restaurant. great food horrible service. Stay away from this place
spend the extra and stay at the brookstreet

  • Stayed November 2011, travelled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Courtney P about Holiday Inn & Suites Ottawa Kanata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KADOttawa, General Manager at Holiday Inn & Suites Ottawa Kanata, responded to this review
8 November 2011
Thank you for taking the time to post a review further to your stay with us on Saturday November 5th.

We are sincerely sorry that your impression of our hotel was not a positive one.

With the hotel's location proximate to Scotiabank Place, and with our SENS playing back to back games (Canadians in town on Friday nite), the hotel was definately busy with departures and arrivals based on our guest's game of interest.

That said, we are in the "arrival and departure" business for our guests, and the Holiday Inn team does work proactively to try to accommodate early arrivals - or at least manage our commitment to a checkin of 3:00pm despite the added pressure the game nights' present to our ability to manage this seamlessly and with perfection.

Similarly - Graffiti's experiences similar business demand, with most guests arriving with the same goal - to get in and out with a short turnaround- and off to the game. Knowing this - we have implemented a game night menu, and have identified menu items with shorter cooking times - to offer us the ability to hopefully meet all expectations.

Unfortunately - as was the case with your stay, the team fell short. However - your feedback allows us the opportunity to "tweek" our service efforts.

Hopefully we can welcome you back on the ocassion of your next stay in Ottawa. Thank you again for taking the time to share your feedback.
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Courtenay, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great place to stay !!”
5 of 5 stars Reviewed 31 October 2011
1
person found this review helpful

Very clean hotel with fantastic rooms. Many restaurants located in walking distance as well as large shopping area. Staff were very friendly and responsive to my needs. The restaurant in the hotel is very good and offers fantastic room service.

  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dakota1975 about Holiday Inn & Suites Ottawa Kanata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KADOttawa, General Manager at Holiday Inn & Suites Ottawa Kanata, responded to this review
23 November 2011
Thank you for sharing your feedback regarding our hotel. We are committed to creating a "Great Hotel, Guests Love".

Upon the ocassion of your next stay - we look forward to sharing with you our product refreshments that are currently underway.

Hopefully this investment will continue to ensure your opinion - that our hotel is a great place to stay!
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Ottawa
Senior Contributor
25 reviews 25 reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“A must!”
5 of 5 stars Reviewed 10 October 2011
1
person found this review helpful

From the minute I walked in, I was pleasantly surprise ...staff at the front desk, are friendly, polite, smiling, I felt like I was a family member! And the location of the Hotel,couldn't be better, it's located just off the Highway 417, so you take exit 139 and within 4 minutes your in the Hotel driveway, so no trouble at all to find the place, It's also 5 minutes drive to Scotiabank Place, if you want to go to a Hockey game or see a show ( not even 10$ for a taxi ride) !

My room ( executive floor) , was everything I was hoping for and more... very clean , spacious, a work desk, etc.

I tried the restaurant Graffiti's Restaurant & Saloon, I had 2 meals while I stayed at the hotel, a Dinner and a breakfast ; I had my dinner sitting at the bar, when I came in, I was just going for a glass of wine, expecting to come back later (after the show at Scotiabank place) , to have a complete dinner ; But while I was talking to the friendly barman , he told me that it's was Sunday and they were closing at 10; So , it was 5h50 , usualy I don't eat at that time, I decided to have my food...the barman ordered my food and it took 10 minutes and my food was readyI tried the Seafood Linguini w/ Pesto , it's served with an home-made bread ( with some cheese inside); that meal was simply delicious and I made it in time to the show !

This morning I went for the Breakfast, service was fast, again the staff were smiling even if it was a bit of a rush, I had the classic breakfast (eggs , bacon, etc.) , they left a pot of coffee( thermos) on the table so I can help myself for more coffee if I wanted to, They even brought me a cup with a lid, In case I want to bring some coffee with me after the breakfast ( I didn't even had to ask for it) , The staff in general will go the extra miles , to make your stay as pleasant as possible,

If I would recommend this Hotel to people ? without any hesitation!!!!

Room Tip: Get yourself a Priority club card, it's free to join and you will get plenty of perks!
See more room tips
  • Stayed October 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask LBoutin about Holiday Inn & Suites Ottawa Kanata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KADOttawa, General Manager at Holiday Inn & Suites Ottawa Kanata, responded to this review
23 November 2011
Thank you for sharing your positive feedback further to your stay and dining experience at our hotel.

Our signature warm focaccia bread that is filled with seasoned egg plant and mozarella cheese, and served with basil infused virgin olive oil and balsamic vinaigrette - is a fan favorite! I am delighted to hear we were able to accommodate a quick turnaround on your menu order - so that you could get to the show on time!

We look forward to welcoming you back soon!
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Additional Information about Holiday Inn & Suites Ottawa Kanata

  • Holiday Inn Ottawa
  • Holiday Inn Kanata
  • Holiday Inn Select Hotel
  • Kanata Holiday Inn
Address: 101 Kanata Avenue, Kanata, Ontario K2T 1E6, Canada
Price range (per night):* INR9,298 - 12,994

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