I had stayed here in Nov. 2010, and it was my first choice when i found myself going back to Hamilton. The rooms were good size and fairly clean. I was in two different rooms (nothing wrong with my first room, it just wasn't available for the last night of my stay). Both could have really used a good cleaning of the carpet, but everything else looked OK. And as I travel with more electronics, i find most hotels could use more electrical outlets, or maybe a power strip at the desk. Yes, there were periods when some of the TV channels were not available, which was annoying, but not a dealbreaker. And they have an elevator, almost a necessity for me. Located across from Dundurn Castle, it's a quick trip to and from downtown. Surrounded by residences, gas, groceries, fast food, banking and more are nearby. And it has free parking! The staff at the desk, restaurant and housekeeping were all very friendly and helpful. The food was well prepared, with a good variety and breakfast served all day. Portions were a good value for the money. If I find myself in Hamilton again, my lodging search will start here!

We checked in to the hotel on 9/21/11 and checked out on 9/26/11.
I gave my Visa card to the hotel clerk and they took the number for theirfile to hold until we checked out. The next day when I went to use it - the restaurant where we were eating said it was declined. Thought there must be a problem with their machine so used cash. Next time I went to use it, same problem, it was declined. I called my bank and told them what the problem was and they said it was because they put a hold on it at the hotel for the full balance of what was in my acct. I confronted the manager John Lulich and he informed me that was common and it was done all the time. I asked him to take it off and my friend would give her card to use instead. He said it would be held for 14 days or until we check out the following Monday. Very matter of fact and not at all cooperative. Said it was common for hotels to hold up to $500.00 a day for the room. Second issue was no TV - said it was the cable company's fault and he was sorry but could not do anything. (As a matter of fact 10 rooms were affected this way). Felt like they should have given us a discount - Two nights were 89.95 and three @ $119.95. Shd have at least given us all 5 nights at 89.95. One thing is for sure we would not recommend the hotel to anyone nor stay there again. My friend's two aunts who live in Hamilton go in there quite frequently to eat in the dining room so they will not be going in there again. Last but not least, my friend asked for the owner's name to call later and he refused to give it to her saying that he requested his name not be given out.

The first time I stayed was in 2008, also for a conference. Since then the hotel has had a renovation and is even more impressive. The room is very comfortable and clean, but there is no safe inside the room! The bed linen is great, and the towels are soft, but unfortunately there is no shower cap in the bathroom! I found the breakfast to be inexpensive for what they offer and they do not have a "classic continental" breakfast.

They have a nice fitness room, and free internet and parking. Overall I found the hotel stay clean and pleasant.

I Will stay again.

Stay away !!! My wife and I had booked a room 2 months prior to the date of our stay. We arrived at the hotel at 11:30 pm after a wedding we had attended in Hamilton. It was to our shock that they claimed there was a problem with our visa and they had given away our room. No rooms left and an absolutely useless hotel clerk, we had to cab it to another hotel. The problem with the visa was there attempt to secure money twice for the same transaction, as I later found out with my bank. The manager claimed this is hotel proceedure to run the visa sometimes several times the day of a booking. Thank you visa for stopping a bunch of crooks.