I selected this hotel for nothing more than a bed to sleep in the night before a sports event in Hamilton. I frequent the city for this and in the past we've found most Hamilton hotels only average, yet overpriced. I know people who have stayed here in the past and for the price, I thought it would be a reasonably priced place to grab a night's sleep.
The hotel is tucked away in an industrial area. Trust your GPS, it will get you there, though you might think you're on the wrong track initially.
I arrived at about 5:30 p.m. and a friendly woman at the front desk checked me in. Lobby was bright and clean. Coffee and cookies were sitting out. Check in was quick, no issues at all. I was given room 309 -- queen bed with a sleeper sofa -- and the hotel fulfilled my request to be away from elevators and vending/ice machines.
Elevators worked well and were clean, as was the third floor hallway. I was actually pleasantly surprised at the condition as I expected it to be a bit rougher from other reviews. Room was average -- clean enough, no bed bugs, nice newer flat screen TV. Sleeper sofa also appeared to be in excellent shape, extra pillows were found in the dresser drawers. Bed was comfortable. Shampoos, conditioners, soap, sewing kit and shower cap in the bathroom. No plug for the tub, but enough towels for all.
I tucked in, along with the other adult and one child I had with me. Since they had to compete in the morning, lights were out by 10:30 and all were asleep by 11:30 p.m. I remember thinking "Wow, this is nice quiet hotel." I'll note I was suffering from a cold and took a healthy dose of NyQuil before retiring, so when I say I was sound asleep I really was OUT COLD!
Until about 1:53 a.m. That is when the wedding guests returned to the hotel. What sounded like a group of about 20 were obviously drunk and speaking quite loudly, slamming doors, yelling, banging on walls. I could tell by the sound of the slamming doors they had flipped the door locks out to keep the doors open so people didn't have to knock to get into the room. Party was in full swing! At 1:58 a.m. I called the front desk and advised them that it was really loud, and that I had athletes who needed to compete in the morning. The woman working the desk (Vanessa?) advised she would be right up to speak with them. True to her word, she came up. And left. And then I listened to these drunk fools blab on about what she had said to them, and how they were "just trying to have a good f&$%# time."
Have I mentioned the walls are thin and you can hear a lot of hallway noise? VERY THIN.
The party continued to rage. And by rage, I mean like a 400 acre forest fire or Category 5 hurricane. Not wanting to be an annoying guest, I lay awake -- along with the others in my room -- until 3 a.m., when I called the front desk again. I tried to interject with humour, telling the woman "They are having a lot more fun up then I will be when I get up at 6:30 a.m." She advised me she was coming right now. She did. She spoke to them. She left. They continued.
Let me say I've stayed in MANY hotels, and I've dealt with drunk partiers. Heck, there are times I've probably been one of them. This was not an instance where I could have stuck a pillow over my head and gone back to sleep. Or put earplugs in. Because that's what I would have done. I am fairly young still and lots of fun. But this was REALLY out of control.
The party continued to rage. It sounded like about 10 people were in the room next to us, loudly drinking and tossing what sounded like a ball against the wall. Others were in the hall. There was about four door slams per minute. Literally.
While this was going on, I kept hearing what I thought was a man screaming, or moaning. It was a windy night and I thought it could be the wind howling through the neighbouring industrial buildings so I wrote it off.
Finally, at 4 a.m. I called the front desk once more. I told the woman not to bother coming up to speak to them as what she had been saying had obviously had no impact, but to please record I had filed another complaint as I would be speaking with her about it in the morning when I checked out. She apologized once again and said she would do so.
A few minutes passed and I heard a few people saying their goodnights (thank GOD!) and the party seemed to be slowing. Don't get me wrong, it was still loud, but not over the top like before. But as the noise from neighbouring rooms and the hall began to lower, we realized that moaning noise we had been hearing was not the wind ... IT WAS COMING THROUGH THE VENT ABOVE THE MIRROR IN THE ROOM.
I don't know whether this man had enjoyed what obviously was an open bar, and was suffering from alcohol poisoning, or if he was on a bad drug trip, but it was like NOTHING I had ever heard before. So much that I grabbed my phone off the nightstand and recorded the sound as a voice note as I didn't think there was any way that anyone would believe it.
This is what I recorded: http://youtu.be/bxPKMmWCaTw
Really, I was in disbelief and I threw on a hoodie and a pair of shoes and headed down to the front desk to play my recording. I was met in the hall by two men in tuxedos who had the cahones to actually say hello and ask how I was. I got in the elevator with a friendly woman who turned out to be the one who was working.
When we got to the front desk, she began apologizing and was very sincere. In fact, she was near tears, telling me she didn't know what else to, that she had spoken to them so many times, that maybe she should call the police (in all honesty, the police should have been called). I played the recording and she was obviously stunned. She said my room would be comped and offered to move us to another floor so we could sleep. I turned down the offer as the one child with me had managed to fall back asleep and I wasn't prepared to wake her up.
I finally fell back asleep at after 5 a.m., only to get up at 6:30.
This was pretty much my worst hotel stay in my 30 years on this earth.
There were others in my group with me that night -- we had four rooms in total. One mother was originally given a non-smoking room that reeked of smoke, but she was happy with the hotel's response as she was moved, and upgraded, immediately. One other family noted their room was quite dirty, including a large black footprint in the bottom of the tub. Those in the last room said theirs was fine but said there was also wedding guests on their floor who partied loudly until the early hours as well.
The hotel itself was clean enough ... let's face it, we're not staying at a five-star here. Had this three-hour disaster in the middle of the night not unfolded, I would have probably given this hotel an average rating and considered it for a future stay. But because of the circumstances, I won't likely stay again and I have cancelled a reservation I had also made for one night in March. Again, the woman working that night was genuinely worried and apologetic but I truly believe she should have called the police when she realized she was unable to control the situation that was unfolding.
- Holiday Inn Hamilton
- Hamilton Holiday Inn
