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Homewood Suites by Hilton Burlington – reviews, photos

3.0 of 5
975 Syscon Road, Burlington, Ontario L7L 5S3, Canada
Hotel amenities
Homewood Suites by Hilton Burlington
Homewood Suites by Hilton Burlington
Homewood Suites by Hilton Burlington
Homewood Suites by Hilton Burlington
Homewood Suites by Hilton Burlington
Homewood Suites by Hilton Burlington
Ranked #3 of 13 hotels in Burlington
4.0 of 5 stars 30 Reviews
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30 reviews from our community

    Trip type
Traveller rating
    12
    13
    3
    1
    1
Date Rating
Vancouver, Canada
1 review
“Terrible experience with weekend stay”
2 of 5 stars Reviewed 22 October 2011

Stayed in September 2011 for two nights in the middle of the week and was quite pleased with the service and stay. Stayed again in October 2011 for a week long and throughout the weekend and the experience was quite different. On weekends various sport teams are staying there. During my stay a team of kids with so called coaches - "supervisors" were staying in the hotel. "Supervisors" appeared drunk by late evening in the common area of the hotel and kids were running around the hotel without adult supervision. More so some of them were screaming while playing ball and kicking plastic bottles around on the basketball court located just outside of the hotel's windows. As a note, be aware that hotel has a basketball court right in front of room windows and can be used it till 9:00pm. If you want to rest prior to this time it would be out of a question. After raising this issue to management three times via phone, the issue was not addressed. My husband went to front desk to discuss it with the hotel staff in person. There, while speaking with the receptionist, he was approached by two male coaches “supervisors” of the sport’s team and in intimidating way he was asked if we have a problem and/or if we have issue with their kids. As their appeared not quite sober we withdrew to our room. Later that evening we did receive a phone call from the manager of the hotel when we expressed our concerns. We were informed that these 'sport teams' come and stay with them very often and especially on weekends and as per all Homewood suites brand feature they are allowed to use hotel facilities including the basketball court till 9:00pm every day. We were not provided with any explanation regarding the lack of a reaction of the hotel staff to kids taking over the hotel and the so called coaches’ absence of supervision.
I am disturbed and very concerned not mentioning feeling unsafe by lack of proper and faster reaction of the hotel staff in situations when guests cannot express their issues during the stay without being intimidated by other completely irresponsible guests.

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask SyW0 about Homewood Suites by Hilton Burlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yyzsalesadm, Manager at Homewood Suites by Hilton Burlington, responded to this review
4 November 2011
I'm sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction if very important to us and we appreciate your feedback as it pertains to the noise from the basketball court and the hallways. Additionally, I would also like to apologize for the lack in response time from our front desk attendants. This issue has been addressed with the front desk team and we are working towards a solution to quicken our response times. Please be assured that our guests' comfort and safety are our primary concern and will take all necessary actions appropriate to make sure each guest feels safe. Your comments have helped us to improve our guest experience and hope you will consider staying with us again. Please feel free to reach out to me personally at 905-631-8300 and we can discuss this further if you would like. Thank you, Olivera Radisic (Hotel Manager).
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Boston, Massachusetts
Contributor
18 reviews 18 reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
“Great hotel for families”
5 of 5 stars Reviewed 12 September 2011
2
people found this review helpful

Stayed in a two bed-roomed suite at this relatively new hotel for four nights. The rooms are great -- the separate kitchen/living area is a godsend with kids and both bedrooms have their own bathrooms -- much needed. The hotel is large (with only one elevator). There is a pool that's open early to late - the kids loved it, a fitness room, and a complimentary breakfast of hot and cold items. The breakfast was great and the selection excellent (so long you like kids cereals though). The do a beer and wine with hot appetizers in the evening during the week, but be warned they charge for the wine and beer (the only hotel I've ever seen this at -- might be something to do with licensing laws in Canada).
The hotel is between Toronto and Hamilton and we used it as a base to visit relatives in both places. It was perfect. There isn't much to do around the hotel itself, it seems to be more for business travelers but because of the that it's very quiet. There is a hotel right next door that has a nice restaurant and bar -- that you can walk to which is a bonus. Kids meals were huge.

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yyzsalesadm, Manager at Homewood Suites by Hilton Burlington, responded to this review
26 September 2011
We always appreciate our when our guests post a review for others to read. Thank you so much for your feedback. I'm thrilled that your family enjoyed their stay with us. We hope to see you again soon when your plans bring you back this way. Kind regards - and happy travels.
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Ontario, Canada
Senior Contributor
21 reviews 21 reviews
Reviews in 15 cities Reviews in 15 cities
111 helpful votes 111 helpful votes
“Terrific On All Counts!”
5 of 5 stars Reviewed 28 June 2011
2
people found this review helpful

This hotel is one of the best I have ever stayed at. It is new and is extremely clean.

The service is fabulous and there is a complimentary dinner served Mon-Thurs and breakfast daily. The food is very good for being included in your stay, we were pleasantly surprised.

Don't hesitate to stay here - you won't be disappointed.

  • Stayed June 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ChrisCKP about Homewood Suites by Hilton Burlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yyzsalesadm, Manager at Homewood Suites by Hilton Burlington, responded to this review
26 September 2011
What a lovely response about our hotel! We are so pleased that you enjoyed the hotel and the quality and selection of food. We hope to have you back again in the near future. Thank you for writing and offering your feedback to others.
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Canada
Contributor
16 reviews 16 reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“Fabulous Trip”
5 of 5 stars Reviewed 7 June 2011

We stayed here while attending the Erie Shores Dog Show. Our whole Family loved it here. We had a one bedroom suite with plenty of room for all of us. The suite was lovely, clean, and spacious. The complimentary internet was definately a PLUS. I have to say that the Staff were just amazing. Especially Dorothy! We arrived a little late to eat, and Dorothy was part of the dietary staff. She started bringing the food BACK OUT for us! In all of our travels Worldwide, we have never had the staff bringing food back out. Usually they can't wait to get you taken care of .. and gone! How refreshing .. "Thank You Dorothy, Tony, Jennifer .. and all of the staff. Dorothy also went our of her way to tell her Supervisor, who then gave us a gift cerificate to the main restaurant at the Hilton next door. How lovely! We honestly can't say enough about this hotel. Truly a "Hidden Gem!"

  • Stayed June 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TravelTime255 about Homewood Suites by Hilton Burlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
yyzsalesadm, Manager at Homewood Suites by Hilton Burlington, responded to this review
26 September 2011
It was very kind of you to comment on your stay with us. We truly appreciate when customers take the time to actually mention our staff members by name and comment on their efforts! We are very proud of our staff and can't thank you enough for recognizing them. Hopefully we will see you again when your travels bring you into the Burlington area. Thanks again.
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Pennsylvania, USA
Senior Contributor
23 reviews 23 reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
“The Staff was Exceptional”
5 of 5 stars Reviewed 30 March 2011
1
person found this review helpful

We used our Hhonors points to stay in a 2 bedroom unit with our large family for a wedding we were attending. It was conveniently located right off the highway and next to a shopping area and close to the lake. I love that Homewood offers the night snacks and breakfast. After driving 6 hours the last thing you want to do is hop back in your car and try to find something for dinner right away. So having the option of staying in and eating a light snack until you're refreshed again is wonderful. Breakfast was very delicious and there was a different variety each morning. The staff was always asking if everything was ok, if we needed anything, what we thought of the food, etc. They were quick to get you what you needed and always had a smile.
My nephew and husband used the pool and enjoyed it. The fitness center was nice and there is a business center located next to the elevator.
The only thing I would add is they should have more than 1 elevator. I ended up taking the stairs every day but couldn't do so with luggage when checking in and out. We were on the 6th floor so this was great exercise. But other than that, great hotel and will definitely stay there again.

  • Stayed March 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Homewood Suites by Hilton Burlington

  • Homewood Suites Burlington
  • Homewood Burlington
  • Hilton Burlington
  • Burlington Homewood Suites
  • Burlington Homewood
  • Burlington Hilton
Address: 975 Syscon Road, Burlington, Ontario L7L 5S3, Canada
Price range (per night):* INR8,065 - 12,546

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