Stayed in September 2011 for two nights in the middle of the week and was quite pleased with the service and stay. Stayed again in October 2011 for a week long and throughout the weekend and the experience was quite different. On weekends various sport teams are staying there. During my stay a team of kids with so called coaches - "supervisors" were staying in the hotel. "Supervisors" appeared drunk by late evening in the common area of the hotel and kids were running around the hotel without adult supervision. More so some of them were screaming while playing ball and kicking plastic bottles around on the basketball court located just outside of the hotel's windows. As a note, be aware that hotel has a basketball court right in front of room windows and can be used it till 9:00pm. If you want to rest prior to this time it would be out of a question. After raising this issue to management three times via phone, the issue was not addressed. My husband went to front desk to discuss it with the hotel staff in person. There, while speaking with the receptionist, he was approached by two male coaches “supervisors” of the sport’s team and in intimidating way he was asked if we have a problem and/or if we have issue with their kids. As their appeared not quite sober we withdrew to our room. Later that evening we did receive a phone call from the manager of the hotel when we expressed our concerns. We were informed that these 'sport teams' come and stay with them very often and especially on weekends and as per all Homewood suites brand feature they are allowed to use hotel facilities including the basketball court till 9:00pm every day. We were not provided with any explanation regarding the lack of a reaction of the hotel staff to kids taking over the hotel and the so called coaches’ absence of supervision.
I am disturbed and very concerned not mentioning feeling unsafe by lack of proper and faster reaction of the hotel staff in situations when guests cannot express their issues during the stay without being intimidated by other completely irresponsible guests.
- Homewood Suites Burlington
- Homewood Burlington
- Hilton Burlington
- Burlington Homewood Suites
- Burlington Homewood
- Burlington Hilton
