I have stayed in this hotel before and always had great experiences, sadly today was the polar opposite. Initially the visit started off great and the desk staff got me checked in and upgraded (it's great being a Platinum Priority Club member) quickly and easily. It wasn't until several hours later while checking my credit card online that I noticed a several hundred dollar charge to my account from the hotel that shouldn't have been there as this was a free points night. When I called down to the front desk I was hung up on while the person was "getting a manager". After deciding to go down and deal with the issue in person, it was only after about 15 minutes and a threat to call the police that the on duty manager finally tried to actually fix the problem. After about 45 minutes of waiting and the on duty manager refusing multiple times to contact the actual manager of the hotel the on duty manager was able to make a bit of progress in reversing the fraudulent charges. At no time did anyone apologize for the issue or try to do anything to make the situation any better. I ended up having to contact my bank directly to get the charges taken care of. I still haven't heard from the Hotel Manager and the desk staff was giggle through the entire ordeal. I can say that this stay has definitely soured my feelings towards an otherwise outstanding hotel. I will be asking to speak with the Hotel Manager in the morning when I check out and hopefully they will do something to fix this situation before I give up on this facility going forward.

All the staff we met were friendly, especially James who was very helpful. We ate in the restaurant, blackened salmon, a seafood pasta dish and 2 children's meals. Everything was delicious and the quantity was right. We couldn't quite understand why they had vouchers for other restaurants and promote that they are near popular restaurants considering that their food is as good as we experienced. The double bed was a bit cozy for 2 adults. The pool is really deep. It would be nice if at some point they could get changing rooms right next to the pool. Overall it was a nice stay.

Very nice Hotel, big beds, quiet and confortable, the people was nice also

I have stayed at this hotel a number of times, usually on weekdays. The last experience was good, but interesting as I noticed a number of small problems this visit. I am not a picky person so some of 'problems' are just things that i happened to notice this time around. First problem, the toilet didn't flush, called front desk and maintenance came and fixed it all within a 20 minute span first checking out the problem, then comming to fix it after getting the necessary part. Second, the pipe under the sink was leaking, just a little dripping, but enough that it was noticeable. Third, the hot tub had a thin film above the water, a sign that it probably hadn't been cleaned recently. That was kind of gross to see, as the mixture of the stagnent water & high temperature probably wasn't as hygenic as it should have been (prime bacteria breeding area). Also, there were no towels available for the pool or hot tub at around 10:30 PM. I am aware the pool closing time is at 11 PM, but I do not understand why there were no towels available when we were able to get them on past stays. My boyfriend went to ask the front desk and they said that there were none so he went back to the room and brought one of our shower towels. Also, every room we have stayed in prior to this one had heated bathroom floors, this room did not. Aside from that, just little small things such as cracked and flaking paint on the bottom of the bathroom door, water stains on the ceiling in some of the rooms we have stayed in, slight peeling of the wall paper at some corners, and the decor is becoming a little outdated. Good things are that the service is impecable, staff is very friendly and welcoming, front desk picks up calls in less than 4 rings, free National Post on the door every morning, housekeeping is very prompt and also comes when requested, very close to the highway, pool is quite large, and free wi-fi & parking.